By Hampton on August 1, 2026 Verified by Google

I’m somewhat new to the Starbucks world, so I frequent this location more often than others because of Jae and Rebecca! Jae has been so kind and patient to help me find the drinks that are just right for me! She’s always offering to make me something special!

Rebecca is always so helpful and genuine in making certain that I enjoy what she makes for me! I rarely go through the drive thru at this location because I’m always looking forward to seeing and interacting with Jae or Rebecca!

Thanks for all you do it means a lot ❤️

By LOVE & LOYALTY on April 27, 2026 Verified by Google

Have experienced terrible customer service from 1 employee at this location multiple times. Can't understand why that employee still works there, I'm not doing you a favor by spending my money at this establishment. Customer service is apart of your job if you can't be polite and courteous find another career. Some employees are meant to work behind the counter not engaging with customers at the window. There are some good employees but that woman needs a serious attitude adjustment. Probably will be going to the other location for now on.

By Frank Fox on March 28, 2026 Verified by Google

At 11AM my mother and I decided to come inside and order due to the drive thru line being very long. We ordered a pink drink, pumpkin loaf and mango dragonfruit lemonade then stood off to the side to wait for our order. After waiting inside for 25 minutes the only thing prepared was the pumpkin loaf while all of the cars that were in line when we arrived were gone. The longer we waited, the harder the loaf got and we still had no drinks. After canceling our order we got in the drive thru line and reordered there since it was moving MUCH quicker.

By CassieG on January 29, 2026 Verified by Google

I order from Starbuck almost everyday. Shout out to my Hampton University Starbucks. Anyway, I come to the Starbuck on West Mercury every once in a while, mainly because I have to go to Krogers in the morning before work, etc. However, whenever i am there and there is a certain older lady on the drive-thru window I already know I am going to have issues with my order. Today, I ordered a Tall Dark Roast with 8 raw sugars, a Venti Stawberry Aci Lemonade with lite ice, a Ham and Swiss Croissant and a Venti Cup of just ice. She said I got you while still struggling to key it all in. I drove off not knowing it was the lady that never hears your order correctly. Well what I got was a Ham and Swiss Croissant, Grande Dark Roast with no sugar, a Grande Stawberry Aci Lemonade with half of the cup being ice and a Venti Cup of ice. So when I tred to correct the errors when I got to the other side, she still doesn't listen. I said it was a tall she pretends to look at the receipt and said yes a tall is what you were charged for she just put it in the wrong cup. So I asked if I could get two more packs of raw sugar, she gives me regular sugar...go figure. Ok the Venti Strawberry Aci was changed from a Grande Cup to a Venti however, they must have just added water for the difference because it tasted like water. Anyway I can go on about this horrible service not to mentioned I paid $15.27 receipt#6934--.
My point is this lady should never be at the window. She does not listen, she talks over you and she just DON'T LISTEN. I pay $3.01 - $17.00 a day at Starbucks and I am so tired of my ordr being wrong. Today I couldn't drink the coffee...no sugar and the refresher drink was colored water...it's a shame all because people don't listen.
Also, I use the Starbucks app and I was charged for a GRANDE NOT A TALL...the lies she told. This is why I said she pretend to look at the receipt she didn't even remember I used the app and could see what was ordered. Plus I paid the difference for the different sizes in the drinks. I believe she is some type of manager, because ppl. come to her with questions. If that's the case shame on Starbucks because she is a liability and not an asset. I read some of the comments and I will bet money she is the person at the window. I will be looking for the name tag so she can be properly reported. Shame on her again!

By Jaime on May 1, 2022 Verified by Google

Good locations. Drinks came out fast, place was well kept and clean, service was okay, not the friendliest and coffee (pike roast) tasted old, could have been since I ordered mid day at 3 pm. Location is very convenient around very busy area. Small space for parking/drive thru but plenty room available at business around and lot in back. Dining area was spacious. Average Starbucks quality.