By Laura Valencia on September 18, 2026 Verified by Google

Hello, I’m reaching out regarding a drink I purchased this morning. I paid approximately $7 for a Venti Iced Shaken Espresso, and I was extremely disappointed with what I received. As you can see in the attached photos, the cup was packed with an excessive amount of ice, leaving very little actual beverage. I understand that iced drinks naturally contain ice, but for a drink at this price point, I don’t feel that what I received was reasonable or worth what I paid. After drinking the small amount of liquid, the majority of the cup was still completely full of ice. I’m attaching photos showing exactly how the drink looked, along with the order label showing the purchase information. I would appreciate a refund, replacement, or another appropriate resolution. I regularly purchase Starbucks drinks and simply expect to receive the amount of beverage I’m paying for. Thank you for addressing this.

By Good Citizens on August 10, 2026 Verified by Google

Wait time is long for the amount of people behind the counter even when ordering ahead through app theres still a long wait

By Adrian agundez on July 30, 2026 Verified by Google

Pre ordered A strawberry Açaí and a bagel around 8:40 and was supposed to be ready by 8:50 Got here at 8:55 Only the drink was ready and when asked about the bagel they were just goofing around and i asked again and they give me attitude saying we’re on it, 5 minutes later still not done 2 minutes i asked again and they replied with will give it to you when ready 3 minutes pass they finally give it to me 10 minutes after the time it was supposed to be ready they handed it to me no apologies or anything and proceeded to lock the door seconds after i left got in the car and tried my drink and it was water based and my bagel had no cream cheese although i did pay. This is my second time first time was during the day was a pleasant experience night time shift is rude besides the main barista.

By Evelyn Cardiel on January 2, 2023 Verified by Google

Been on this drive thru for 48 minutes now and still got three cars ahead of me, there were only 7 cars when I got here, the amount of time I have to wait for my precious coffee is ridiculous, Gas prices are expensive!!!!! Good thing I’m not on my way to work otherwise it would’ve been a lot worse.

By Jessy Vasquez on February 15, 2019 Verified by Google

This would have been a terrible review if it wasn't for their excellent customer service. I came through the drive thru and order a English Breakfast latte and received a Earl Grey Latte. By the time I realized I was already home, so I drive back with a composed state of mind and informed the barista so they can be more careful or maybe learn the difference between a English breakfast latte and London fog. The employees were cool enough to change my order and give me the London fog. They didnt even question what was inside my cup or cared to inspect it. What I really enjoyed about this place is I didnt receive attitude or was ask a million questions. Excellent service! Keep it up!