By FBG on October 3, 2026 Verified by Google

WOW! - I spend $7.50 a day ($300 a month) here on my daughter and today a cashier named Valene refused to let me use the restroom unless I made a purchase. I told her that I was going to make a purchase after I used the restroom and she said I had to make the purchase first and refused to let me use it, unbelievable!

I explained to her that I spend $300 a month buying my daughter drinks here and I showed her my Cashapp spending for September 2026. I told her it was sad that I spend so much money and she wouldn't let me use the restroom. Her RUDE response was simply " Okay, okay." She didn't even look up at me when she was speaking to me, she just kept doing what she was doing behind the counter. I will not be coming back to this location after this type of service from her. Once again, unbelievable how I spend so much money here, month after month and can't even use the restroom and then to top it off, receive such rude service from the cashier (Valene) who made it clear that she could care less what I was telling her.

By Eduardo Caballero on July 21, 2026 Verified by Google

First of all they supposedly didn't have change for a $50 bill. You're charging $10 a cup of coffee and you're telling me you don't have change for a $50??? We made a small order and then went and asked for a cup of water which they didn't care for because 15 minutes passed and nothing until I got up to ask again. Just honestly not a good experience and bad service quality.

By Sheriel Shropshire on June 4, 2026 Verified by Google

OMG the night crew is always on it. I just love Cass at the window. She just has good vibes all the time and I just love her customer service. She makes my night perfect when I'm on my way to work. Thank you Cass and the night crew.

By Micah Light on February 15, 2026 Verified by Google

Had a friend order me a venti iced black tea no water light ice. She brought it back to work and it is ultra sweet. I did not order classic and no other Starbucks adds that to ice tea these days without asking as an addition. In an effort to at least get a refund I’ve attempted calling as I won’t be able to get this fixed until I’m off work. I can’t get ahold of anyone - the phone just has a constant busy dial tone. There is no where on the site to put in a complaint, only to reorder. This is the 3rd time this week that mine or my friends order has been wrong - seems like they are too busy and not following orders correctly, especially to go orders.

By Gigi Bella Amare on November 23, 2025 Verified by Google

I had bought a Christmas mocha latte & cranberry bliss which is my favorite a few days ago and when I came back 2 days later (today ) I had not bought anything. All I did was ask for water as I wasn't feeling well and the lady said I had to buy something else to get water. I've been to other Starbucks and they never denied me water 🌊 before.
Then a nice stranger Luke brought me a water 💦. I was feeling a bit faint maybe she could have asked if I was ok. Now I don't feel comfortable coming back to this location. I'm not upset just a bit disappointed ☹️