By crystal barr on July 16, 2026 Verified by Google

Very disappointing experience. I ordered six drinks for my team through the drive-through, and one was made hot instead of iced. When I politely mentioned it, the employee pointed to the receipt and said, “Well, it doesn’t say that.” Another employee added, “You never said that,” before sarcastically saying, “But whatever, we can remake it.”

Their attitude made a simple mistake feel like a major inconvenience, so I said to forget it. While putting the drink in my cup holder, the lid came off and it spilled all over my car. The employee responded with a snarky, “Oh, so sorry about that.”

I later called the manager, who only said she would speak with the team—no meaningful apology, refund, or offer to replace the drink. Mistakes happen, but the dismissive behavior and lack of accountability were unacceptable. I left feeling like customers simply do not matter at this location.

By PEZPINK on May 30, 2026 Verified by Google

The coffee I ordered tasted bad. When I later returned it the employee was rude to say the least and could not follow instructions if her life depending on it.
New Flash: The customer if always right. As an employee you should be able to handle it, otherwise, get a job that doesn't require customer service. I was a corporate trainer for customer service.
GET IT RIGHT!

By OD jordan on March 19, 2026 Verified by Google

I ordered a coffee, but it was spilled on me. When I called to inquire about compensation, the staff member responded with a dismissive attitude, telling me to "go call the police." They even falsely accused me of using profanity to verbally abuse them. I subsequently sent an email to their official website, but it was like casting a stone into the sea—I received absolutely no response.

By Tamesha Neal on March 3, 2026 Verified by Google

I visited this location through the drive-through and received an incorrect drink. When I brought it to the employee’s attention, she insisted that the drink was what I ordered instead of offering to remake it.
I then called the store to speak with a manager. During that call, I was told I would need to go to another Starbucks location. The manager also stated that a remake had been offered at the window, which is not accurate. No remake was offered — I was simply told that this is what I ordered.
Additionally, I was told that I was “having a bad day” That comment was inappropriate and unprofessional. I was simply trying to resolve an incorrect order.
I understand mistakes happen, but the way this situation was handled lacked accountability and basic customer service. A simple apology and offer to remake the drink would have resolved the issue

By Tina Sheppard on September 25, 2025 Verified by Google

I love this Starbucks. The baristas are so nice and friendly. They were really slammed this morning, but they stayed calm, cool and collected and just worked solidly to get everything accomplished. Kudos to you all!