By Jeremy Hayz on July 25, 2026 Verified by Google

Absolutely ridiculous experience. GBank instantly approved me for a $10,000 credit line. I submitted every document they requested, completed all of their verification steps, and everything appeared to be moving forward. Then, out of nowhere, I received an email the very next day saying my account had been closed. No phone call. No explanation. Nothing.

To make things even worse, they already collected all of my personal and financial information, ran a hard inquiry on my credit, and then shut everything down without giving me a reason. That’s completely unacceptable.

I tried calling customer service multiple times during their posted business hours. Their recording says they’re open Monday through Friday from 8:00 AM to 5:00 PM. I called around 11:30 AM and again around 2:00 PM, and all I got was the same automated message. How does a bank have no one available during its own business hours?

This entire experience was a complete waste of my time. They impacted my credit, collected my sensitive information, and left me with zero answers. If this is how they treat potential customers, I can’t imagine trusting them with my money. I would strongly recommend looking elsewhere.

My recommendation for this company is to change their name to Mickey Mouse Club House Bank! Since that’s how to operate and handle business.

By Josie Ponce on July 20, 2026 Verified by Google

Customer service is phenomenal! Arkeithia is always friendly and courteous, willing to help and resolve any issue they can assist us with.

By Alice O'Hearn on March 20, 2026 Verified by Google

I have had the pleasure of working with many local banks over the years, but no one tops GBank for personalized service. Not only are they friendly and efficient, they go above and beyond when it comes to lending, general accounts, and even resolving bank fraud issues. Arkethia was super helpful in resolving an issue I experienced while out of the country. It's so nice to work with a community bank where everyone knows your name!

By Taylor LaGrange on March 13, 2026 Verified by Google

As a team of business brokers, we rely heavily on banking partners to help finalize and formalize transactions. For many years, GBank has provided us with excellent customer service, broker feedback, and SBA education to ensure our clients have a great experience. Having this level of partnership helps us avoid landmines in the process that can derail a deal.

Tucker Herring, our main SBA/FedEx focused partner, has been amazing and instrumental for our needs. We look forward to continuing to work with both he and the bank for years to come.

By Al Master on February 5, 2026 Verified by Google

Signed for G-Bank Credit Card and when it came to redeem rewards, found out it was a SCAM. Could not even use the rewards to pay for anything, that card suddenly got rejected at registers or online. Customer service was waist of time, too much time. Finally, after multiple calls to the Bank office, was able to receive the credit money back. Even to close that CC account took multiple calls and emails to those people.