By Ziad Talhouk on October 12, 2026 Verified by Google

Excellent service from Amber Sabbah!

Amber provided truly stellar service and made the entire experience incredibly positive. He was professional, knowledgeable, patient, and took the time to make sure I found the right solution for my needs without ever making me feel pressured.

He went above and beyond, explained everything clearly, and genuinely made my day. It’s rare to come across someone who combines great product knowledge with such excellent customer service.

I highly recommend Amber Sabbah to anyone shopping at Leon’s. If you get the chance to work with him, you’ll be in very good hands.

By Abbas Ghaffari on August 24, 2026 Verified by Google

Extremely disappointing experience — I strongly recommend avoiding Leon’s.

I ordered several pieces of furniture from Leon’s almost two months ago, expecting that after such a long wait, everything would be ready and delivered correctly. Unfortunately, that was not the case.

After the delivery, I was told that some of my furniture was not even ready to ship. At that point, I had already waited almost two months, so I had no practical choice but to accept what was delivered and continue waiting for the remaining items.

Then things got even worse. When I opened the bed, I discovered that one of the headboard posts was the wrong part. Because of this mistake, I could not properly assemble or use my bed and was forced to sleep on the floor.

I immediately contacted customer service. Their solution was that they could send the correct part, or I could drive to their warehouse in Laval and pick it up myself. After waiting nearly two months and receiving an incorrect part, I find it completely unreasonable that I should have to solve their mistake by driving to their warehouse myself.

This has been an extremely frustrating experience from beginning to end: long delays, incomplete delivery, incorrect parts, and very disappointing customer service.

Based on my experience, I strongly recommend that people think twice before purchasing furniture from Leon’s. I personally would not purchase from Leon’s again.

A company selling furniture should be able to deliver the correct products within a reasonable time and take responsibility when something goes wrong. Unfortunately, that has not been my experience with Leon’s.

By Robert on August 8, 2026 Verified by Google

Unethical , deceptive and abusive.

Went to this location on Friday evening to buy a sofa and a TV set for my son who is relocating from DAL to Carleton University in Ottawa. We were greeted by a salesman who told us that it was our lucky day because of all the promotions including “they pay the tax” I disclosed that the reason why this was being bought was for my son and that delivery would need to be at his apartment in Ottawa. I was told that this was no problem. Bueno. So we shopped and selected a sofa and a tv where the combined total was about 2500$ . He told us we would get an additional 200$ off plus the amount equivalent to the taxes and that delivery is “free”. Done deal - or so we thought.

When we went to the cash the information from his tablet didn’t port over to their point of sale so they entered it all manually. We were then presented with a bill of around 2700$. We pointed out the discrepancy and the sales person came to the pos and the other the clerk operating the terminal they said they would fix it. Next they presented an invoice that was at a reduced amount but then added a delivery charge. There was no deduction for them “paying an amount equivalent to the taxes” deducted. We pointed this out and they went to a back office to either call or speak with someone who obviously didn’t want to intervene and solve this. Upon returning they said they could not deduct the taxes because delivery is in Ontario. Actually you cannot deduct the taxes in Quebec either and that is why the promotion is to discount with an amount equivalent to the taxes. Then they said that they couldn’t honour the free delivery. Back to square one (about one hour wasted by now).

In a last ditch effort to offer them the opportunity to do the right thing and honour the price and conditions that were offered I said , “look, if it’s $100 more that will make this happen I’ll pay it even if that was not the deal”. They refused and did not offer any possible or reasonable resolution.

Now I have purchased many items at Leon’s over the years and this was one of my “go to” stores BUT NOT anymore.

We often lament when Canadian-owned businesses fail and shutter but after this experience I confess that I will neither return nor shed even one tear if this customer hostile business fails. For should it fail it will be on account of their disrespectful, unethical, deceptive and abusive business practices such as this.

By Seyedeh Fatemeh Montajabiha on May 31, 2026 Verified by Google

I do not recommend purchasing from Leon. It was a very bad experience to pay for a new item and receive something that appears to have been used. The sofa even arrived dirty and with the showroom-style cover still attached, which made it clear it was not truly a fresh, new item.

I had a very disappointing experience with Leon. The items were sold to me as new, but at delivery I noticed there were issues. I immediately informed them about damaged legs, however I also explained that the house was under painting and I could not fully unpack and inspect everything at that time. I clearly communicated this from the beginning.
After some back and forth, they offered $200 compensation for the sofa legs, which I accepted at that stage.
However, once I was finally able to fully unpack and inspect everything, I discovered that the armchair was not in the same condition as the other two pieces. While the other items were acceptable, the armchair showed clear signs of being used or not properly handled, unlike what was expected from a new product.

The main issue here is not only the condition of the item, but also the lack of proper transparency and responsibility when the problem was first raised. As a customer, I expected clear communication and honest resolution.

Unfortunately, this experience has affected my trust in the company.

By Robert Weiss on February 21, 2026 Verified by Google

Great service. 2 nd large purchase from this location and same Sales person (Saed). Leather electric reclining sofa and loveseat. This time, top brand LG top loading washer dryer combo. Recommend them 100%