By Lavender Rhinoceros on September 28, 2010 Verified by Guest

The worst customer service ever. I have shopped at the majority of shops in Yorkville and never experienced such a hassle at any of the shops.

The accused my husband, a physician, of having two stolen credit cards and secretly tried to hide the fact that they called the credit card company. They never once asked for picture ID nor explained what the hold up was for. It was my 30th birthday and they held us up for 45minutes, keeping all of my bday guests waiting at the restaurant and incurring us parking expenses.

The leather manager and operations manager, Ben, were extremely rude, disorganized and incapable of managing. Moreover, they lied to our face. They told us that our card got declined, however never even tried our card! I called AMEX and a manager at AMEX confirmed that my card was in good standing at that no purchases were declined. When we asked them for proof of the decline, the manager stated that she had proof and 'tried' to find it, but justified that she was a big stressed because she was handling two clients simulatenously.. Clearly she never even tried to put the card through and lied about it. The bloor street store seriously has management issues. After buying several LV bags, I will not be purchasing the brand anymore.

We felt patronized and disrespected - they should not be treating anyone this way. My husband is a physician, not a credit card fraud artist!

In sum, they discriminate based on age and race. These are grounds for a complaint in the Charter of Rights and Freedoms. I will be pursuing this matter further for damages.

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By Lavender Rhinoceros on September 28, 2010 Verified by Guest

The worst customer service ever. I have shopped at the majority of shops in Yorkville and never experienced such a hassle at any of the shops.

The accused my husband, a physician, of having two stolen credit cards and secretly tried to hide the fact that they called the credit card company. They never once asked for picture ID nor explained what the hold up was for. It was my 30th birthday and they held us up for 45minutes, keeping all of my bday guests waiting at the restaurant and incurring us parking expenses.

The leather manager and operations manager, Ben, were extremely rude, disorganized and incapable of managing. Moreover, they lied to our face. They told us that our card got declined, however never even tried our card! I called AMEX and a manager at AMEX confirmed that my card was in good standing at that no purchases were declined. When we asked them for proof of the decline, the manager stated that she had proof and 'tried' to find it, but justified that she was a big stressed because she was handling two clients simulatenously.. Clearly she never even tried to put the card through and lied about it. The bloor street store seriously has management issues. After buying several LV bags, I will not be purchasing the brand anymore.

We felt patronized and disrespected - they should not be treating anyone this way. My husband is a physician, not a credit card fraud artist!

In sum, they discriminate based on age and race. These are grounds for a complaint in the Charter of Rights and Freedoms. I will be pursuing this matter further for damages.

Write a Comment