By Anastacia Marsh on July 24, 2026 Verified by Google

I was directed by another law firm to contact this office about a payment due. I wanted information on my situation. The woman I spoke to was the rudest, nastiest, least helpful person. She started the call asking for my case number, I do not have it (wrong address on file), I said I only had an account number found on another document but I was unsure if it was what she was looking for. She immediately got ugly with me and said “that doesn’t help me”. She didn’t change my address the last time we spoke so when I told her mail has been sent to an address I’ve never lived at she got all upset saying it was her who took notes. Okay well she made the mistake of not changing my address at that time. That is on her.
I am requesting a callback by someone other than her. None of my questions were answered. She told me “you can see this information on the court website yourself”.
Your company needs to record calls so you can see the behavior of this woman and catch her mistakes. It’s not surprising that almost all of your reviews are bad ones about her.

By Tae Mason on October 21, 2025 Verified by Google

I will say that Sandra is the nastiest, rudest, and most condescending person I have spoken to to represent a law firm. Sandra hung up on me because I was asking questions about the alleged amount I owed. Not only did she hang up on me she refuses to answer the phone when I called back to rectify the issue at hand. It got so bad speaking with her that I wanted to speak with someone else to get the matter resolved. I see that quite a few people have had a negative interaction with her. I wouldn't recommend anyone to this law firm if you have to make contact with her. Sandra seems to be the common denominator with all of these negative reviews. Again, Sandra is the rudest person I've encountered in a long time..if I can give this firm a 0 review I would. Anyone that needs to make contact with this law firm good luck. Because she is absolutely horrible to encounter. She has to be a partners spouse or family member because there's no way this firm can't see the negative complaints on her. I did get a call back from a sweet lady named Stephanie that was able to help me out. She was awesome. Thanks Stephanie

By Q G on September 19, 2024 Verified by Google

I was threatened with a court summons today by Sandra. She is mean and a bad representation of the company. She will not allow you to speak with the real lawyers, only threatens further legal action no matter their mistake. Seems they only seek to take advantage of their customers. Do NOT recommend if you want to deal with real professionals. Just look at the reviews, mostly 5 star reviews 5 to 6 years ago. Now, the new reviews show the real truth about this company, seems to be going downhill fast.

By Faith S. Nelson on June 19, 2024 Verified by Google

This firm informs me of a collection but has yet to to give me a call back. The receptionist is no help at all & continues to let me know that she just answers the phone. She sends me to a voicemail box every time in which I leave a message but never hear anything back. I tried calling multiple times. Due to my failed attempts, I tried to take another route by leaving a message through their website. That didn’t work neither. I am absolutely convinced they just want to send me to court!

By Jah Tinsley on September 14, 2023 Verified by Google

The staff is complete trash. The lady who answers the phone calls are completely garbage. She’s mad disrespectful, rude & doesn’t know how to conduct herself in a proper business, oriental fashion. She has the iq level of a 1st grader, I’ve met children that can fluently answer questions respectfully and quickly without getting mad. Do your job, all she doing is answering calls, pulling up accounts, and communicating to clients that needs more info. And she can’t even do that pure trash that needs to be thrown away and she knows exactly who I’m talking about. Not even worth the energy of 1 star you rude, worthless waste of time and life it’s self.