By Kasey on October 19, 2025 Verified by Google

I've been buying and wearing Reebok Nanos to workout for roughly a decade. I've always been happy with the shoes, but now I'm forced to post this review. I bought some Reebok Nano Gym Shoes about 2 months ago. While the shoes are comfortable, they started badly fraying and failing around the ankle of one of the shoes WITHIN 2-weeks. When I sent a message to Reebok for return/replacement/etc., their responses have been VERY slow, and completely unhelpful. It took about 4 or 5 messages for them to even tacitly acknowledge that I was requesting a return due to a product defect (not because I didn't like or want the shoe), and then this was their response: "Unfortunately, the return window for your order has now closed, so it's no longer possible to process a return through our website.". They offered me a 15% discount off of my next purchase... so to get ANY compensation for them providing a defective product, I need to spend MORE money with them, and with a "discount" equivalent to their standard new customer discount. Unfortunately, based on this horrible customer service experience, I will now need to find a different workout shoe and can't, in good conscience, ever give the company my money again.

By Dobe1-303 on August 29, 2025 Verified by Google

Just walked in to find shoes for my toddler. There were no other customers, 3 employees were talking, all looked at me, said nothing, and then went back to talking amongst themselves. I found the kids shoes by myself, stood there for a few minutes, and then left. The 3 employees looked at me again and said nothing.

By Matt Silver on July 22, 2025 Verified by Google

Visited on Thursday, July 10 (approximately 10am) I was an outlet store manager from 1995–1999, so I’ve always respected this brand and was PUMPED for this visit. After watching the Netflix special, I am hopeful for a Reebok return!

The store itself was beautifully merchandised and visually lived up to the brand. Unfortunately, the customer service did not. Three associates were clustered at the cash wrap chatting with one another while three different sets of customers browsed the store with no greeting or offer of assistance despite making eye contact and intentionally checking out merchandise.

For a premier store, I expected premier service. I hope the team can bring their service up to the level of the store’s presentation.

By Jan Ostoja-Kozłowski on June 11, 2025 Verified by Google

Good day. I am pleased to inform you that I have in my sports equipment - shoes of your Company, which I bought in the Warsaw sports shop Reebok'e around 1987, 1988. I needed them for occasional jogging, for many years. Now I also wear them occasionally. They have always suited me and I was happy to have them. I also have other clothing products of your Brand, all are fine. I sincerely congratulate you on the quality.

By jacqui stover on August 18, 2018 Verified by Google

Only giving a 1 star because there is not an option for no stars.... So excited about going. Couldn't wait to swipe the numbers off my credit card.... And then we went in.... Nothing shy of complete disappointment. We were excited about designing our own shirts. I was set on the shoes I wanted to make. There were like 10 options for shirts, the store did not own the rights to the designs the designs only came as is and on the shirts already made. How the heck is that customizing your own shirt? Only a few choices for shoes. This is crazy. I'm so sad.... Never again with the Reebok store, or company get any of my business.... See pics.... A bit misleading, huh?