By yecenia alcaraz on January 11, 2025 Verified by Google

I went in order a drink from Jeffrey I spoke too fast I showed him what I wanted on my phone a coffee vanilla Frappuccino he said he had never made that. I asked him to add cookie crumble. So when the lady made the drink she proceeds to add something that was not cookie crumble I told her it's not what we asked for she said that I need to speak loudly I told her I did I even showed him a picture off my phone. And very rudely she said she didn't take the order. And just added cookie crumble to whatever she already had added on top. Worse service ever. I understand we all have our personal struggles but we need to learn how to leave that at the door. And vice versa.

By Fønšeca on August 8, 2024 Verified by Google

My iced caramel latte was very good. One of the workers seems very lazy and speaks very quiet thought she still completed my order. This time the sugar was already added which I found good as I never know how much sugar I should add.

By YouTube User on May 2, 2022 Verified by Google

Baristas here have absolutely no idea how use Starbucks Rewards, nor cancel or refund an order.
They're so clueless.
Not very friendly service either.
They have no skills in talking to customers.
They should be properly trained before even get hired to work in here.

By Autumn Matthews on August 28, 2021 Verified by Google

It's either you like it or you don't. I get coffee at least once a week from Starbucks. Wait time can be a bit long at certain times of the day, but overall I've never really had a bad experience from any of them. Great customer service! Prefer the chocolate cake pops, but they always seem to run out 😭 the Fall fox one isn't too bad.

By Cynthia Soto on September 12, 2020 Verified by Google

Terrible customer service! I rarely go to this Starbucks despite being a frequent shopper at this Safeway. I decided to get their Friday special of a any grande beverage and a pastry for $5.

First when I walked up to it. One of the girls was making a drink and the other was behind the register writing stuff down. Never once did she acknowledge me. So I thought whatever no biggie. The other girl comes over and takes my order. The one initially behind the register leaves. So it's just the girl making the drinks and taking the orders. I give her my order and pay for it. I step aside and the lady behind me places an order, which I notice is taking some time. Again, no big deal. The girl finishes taking her order and takes payment. She starts on my drink (grande double chocolate chip frapp). In the blender she already has nearly all the ingredients (mocha syrup, milk, ice, chocolate chips and was about to put the base syrup) Suddenly, the lady whose order she just took after me, decides she wants to order something else too.

The worker puts down my order and begins to ring her up. I say to her, "Excuse me, can you please just finish up my drink?" She looks at me and says rudely, "She's a paying customer!" Umm, what the f*** am I? (I didn't say that) Honestly, it does not make sense, especially in these times of Covid 19 to practically make an entire drink, but yet stop in the middle of it to take another order. Potentially handling money, germs etc.

I will not be going there again! Terrible service and these young workers just don't have any common sense!