By Matt Johnson on May 20, 2023 Verified by Google

Since COVID19 they have gotten to be a real pain to deal with. The lines are always really long at the drive thru and I just waited in line for a half hour to deposit an effin check.
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I see a "Response from the owner" below this review (it looks automated). I am now depositing electronically at the ATM, so that does help. But why would I contact Arvest when my sub-par customer experience has already occurred? I used to really like Arvest; because access to my checking account in NWA is second to none with numerous ATM's and bank locations. However, Arvest is still slow when banking in person. To be clear, I feel this is an Arvest Operations Management weakness; and not the branch team members fault. I just feel Arvest needs to streamline the brick and mortar customer experience; because B&M is a HUGE competitive advantage Arvest has in this region. This is just my opinion and I am simply giving it because Google asked for it :)

By Michael G on May 1, 2023 Verified by Google

Mixed experience. The banker who assisted us was pleasant and professional, but when I approached the teller line to request her services I was snapped at by a female teller that “we’ll assist you shortly.” She said it with practically a snarl. I was appalled by her rudeness. I approached her without being called up, so I cannot place all the blame on her. However, some banks do wait-to-be-called and some banks do walk-up-to-the-window.

When I worked as a teller for Wells Fargo, my service manager & lead teller would have had my head for that kind of behavior. You stand, you smile, you talk. You don’t stay seated, grimace at the customer, and scold them like a child. That is NOT community banking.

By thomas stuart on November 29, 2021 Verified by Google

Awful customer service. We had fraudulent
transactions on our account on Thanksgiving day
totaling more then 800.00. We went into the branch
on wedington the following day as soon as they
opened to report the fraudulent activity. We were
able to speak with the branch manager and he did
not care at all. He told me that there was absolutely
nothing that could be done and that he didn't know
if I made the purchase or not. He refused to stop
payment on the transactions and refused to get our
money back for us. You can not trust Arvest Bank
with your money. If it's stolen from your account
they will shrug their shoulders and roll their eyes.

By Colton Althaber on January 28, 2020 Verified by Google

Switched to this bank when I came down for graduate school almost 5 years ago. All I needed was an auto loan for a used vehicle so I could get around town and back home. Was denied because of my student loans, but the person said whenever I graduate and have a job to come back and they be glad to help me with a loan. Why in the world would I come back and get service from a company that refuses to help when I needed it. My debt to income is 17%, I have good credit, but because I am a younger loaner and I have student loans it hurts my chances.

By MZ square on November 5, 2016 Verified by Google

Do not deposit cash into ATM's. Don't bank here if cash ATM deposits are a service you need. ATM kept my cash, did not credit to account, now I have to wait for a dispute to process before my CASH is available. Police wont help you if it's the bank that steals your money. Unacceptable!!! 3 week old account will be closed as soon as dispute is settled. 20 years of banking, this is my worst experience ever.