By Kirt Thomason on October 15, 2026 Verified by Google

The worst dealership I have ever dealt with in my 38 years of being in the car business. I have been in positions as General Manager for large automotive groups and it’s unbelievable the rude treatment I have received. I sent a Bentley to them for a repair that involved replacing the Kelce module that was quite expensive. After the repair I was told that it just needed a small adjustment to the transmission for the car to shift properly and that since I was in the business,they suggested my service facility could fix easily. After further review ,they didn’t synchronize the transmission as should have been done after replacing the Kelce and the synchronization had to be done at a Bentley dealership. There service Director John McCurdy just would not even listen to my concern and actually ended up yelling at me. I asked several times to please just take 5 minutes and call the service facility I use and he can explain what needs to be done. He refused to make a simple phone call after asking 5 times. He ended up emailing me that he didn’t want the car back. His words we don’t work on cars after being diagnosed by independent service facilities. The car needed returned to be repaired by there initial repair. We ended up calling Orlando Bentley where they were more than happy to inspect the issue. We towed to Orlando Bentley ,they happily synchronized the transmission that Dimmit should have done and the car shifts and drives perfectly. Do not deal with Dimmit and especially do not ever give Mr McCurdy business. We are told by Orlando Bentley that they acquire lots of service business from Tampa and St Petersburg because of the poor customer service It’s only an hour and 20 minutes away and Orlando Bentley will treat you right. If you don’t want to make the trip ,there are several shippers that will deliver for about $125. It’s worth it Dimmit Bentley service is the worst business establishment I have dealt with and everyone that I’m acquainted with will take there business to Orlando

By J. B. on August 3, 2026 Verified by Google

I highly recommend Russ Bennett if you're looking to purchase a Bentley. I stopped by the dealership, and he was a pleasure to work with. He took the time to educate me about the different models, answered all of my questions, and helped me find the right vehicle for my needs. The entire experience was professional, informative, and enjoyable.

By sophie sheeks on May 30, 2026 Verified by Google

Bought 2 Rolls Royces and a Bentley Azure and have had the WORST Service Experience EVER!!!! In and out of the service department and it seems no one can help us with our vehicle and why we keep having all these issues with it !SAD !! Every time we call all bring it in it’s NEVER fixed !! You would think if you spend this kind of money that SOMEONE would reach out and call on the status of our car , still the engine light is on called AGAIN and no one could help ! I guess it’s back to the service department!! Wish us luck !SAD !

By Dad on March 30, 2024 Verified by Google

My son and I really enjoyed our visit to bentley tampa bay. I am a disabled vet And my son were shown every courtesy and hospitality. we're allowed to Test drive several models.... both kelly and rodney were both very helpful and friendly with both of us.... I would highly recommend this dealership to anyone looking for a value on a Highly Distinguishing vehicle...

By BHC on July 2, 2020 Verified by Google

I just picked up my Bentley Supersports yesterday. I took it in to get my infotainment system fixed. I was told last week that they are putting in a new unit and the car would be ready on Weds. It was right on time. That doesn't usually happen with car dealers. Arek Zapal knows a lot about my Bentley and has given me some pointers on taking care of the care. It was a pleasure dealing with him. Raymond S.