By Jared Allen on August 30, 2026 Verified by Google

Stephanie was very friendly and professional at our travel trailer closing today. I would definitely use Chase again for future similar transactions in need of notary services.

By Patty Wals-Hernandez on March 16, 2026 Verified by Google

I would like to recognize Estefania at the Chase Bank branch on 28th Street and East Beltline for delivering truly exceptional service.

From the moment I arrived, she demonstrated the highest level of professionalism, knowledge, and genuine care. She was polite, patient, and extremely helpful, taking the time to explain everything clearly and making sure all of my questions were fully answered. Her attention to detail and commitment to helping customers stood out immediately.

What impressed me most was her dedication to customer service. She made me feel valued as a client and handled everything with confidence, kindness, and efficiency. Experiences like this are what build trust and loyalty with a bank.

Estefania is a tremendous asset to this branch and a wonderful representative of the Chase brand. Employees who provide this level of service deserve to be recognized. Thank you for such an outstanding experience.

By Chris Jimenez on October 18, 2024 Verified by Google

Had a chance to make modifications to my account with a banker without an appointment. They were very cordial and polite, spoke with the branch manager directly as she was a very kind and passionate individual. Would highly suggest doing business with her and her staff.

By Jas on June 25, 2024 Verified by Google

I was helped by banker Loyda Medina. She was very knowledgeable when it came to banking and understood my personal banking needs. Great personality and great customer service. I wish we had more people in this world like her! Life would be much easier.

Thank you very much once again!

By TiAnna Walker on November 21, 2023 Verified by Google

I had a terrible experience last Saturday (November 20, 2023) with Courtney. She made small talk with everyone she interacted with, but when it was my turn for her to help me with my transaction, she did not say a word to me (which is fine- I don’t like small talk anyway, but don’t do it for everyone else and not offer me the same treatment). I handed her my passport as I couldn’t locate my drivers license and the check I was there to cash and explained to her I’m not a Chase customer but wanted to get a check cashed. Easy enough transaction, right? Nope, not for Courtney, who apparently is a bank teller by day and a PI by night. The check was for a small amount (under $100) as it was given as a birthday gift. Courtney clicked and clicked at her computer for seemed like ages. The check was issued to me by a Chase customer, so all she had to do was verify funds in the account, give me the cash, and I would’ve been gone. After she was done with her miscellaneous clicking, she asked “How do you know _____ and _____? (The issuers of the check). Again, I’m still wondering why I’m still standing in the branch with no cash in hand. I explained that the couple are my in-laws. She holds the check up to me and says “Well in the memo line it says for “birthday”, but your birthday was in July.” First of all: why is when my birthday any of HER business? My birthday was November 4th, but my birthday could’ve been July 4th and if they wanted too they could still give me a check in November if they want. But the kicker was she wasn’t even looking at the correct date in my passport; she was looking at the issuance date and when it needed to be renewed, not my actual date of birthday. The issuance date would’ve made me 3 years old, so how is she a banker if she can’t even handle basic math? I advised her to look at the passport more throughly and naturally she got embarrassed and apologized for the confusion, but it was then and only then that I was given the cash that I was there for. That transaction rubbed me the wrong was the entire weekend. I know bankers are supposed to be diligent in looking for fraud and whatnot but nothing about my transaction was fraudulent. I would never advise anyone do business at this location.