By Chamoisee Cow on September 18, 2012 Verified by Guest

To start, I've never written a review about a company before and have been working in customer service for 12 years and never been rude, ignorant or otherwise with anyone - ever.

My boyfriend and I, three weeks prior to a wedding we are attending in Spirit River, reserved a single room. On the Sunday before we get there (on Friday) the front desk lady called my boyfriend to say that the single room we had reservations for is going to be in use by someone who will be staying long term and they dont have any more single rooms so we would have to take a double room and pay the difference and if we didnt like that idea, call another hotel.

So I called back to talk to her about it and get the whole story and she told me that they have someone staying long term and her reply was - what would you do in the situation? If you were me? We will be making more money off this customer because hes staying long term.

When I said well what compensation are we getting? Anything? She said nothing, I said so we have no choice but to pay for a double room when we dont need it even though we had reservations and she said yes.

Then told me she doesnt have the authority to give a discount on the double room because shes not the owner so I said then let me contact the owner or can you please contact them and she said "NO I dont want to bring this matter to the owner" to what I said "Then I would like to contact them" and she told me she wont give me their information. So at the end of that conversation she said "so you woud like to cancel?" and I said "No, I dont, thats why we made reservations but I guess your making that executive decision for me" and she said "Ok, bye".

So the next day, I phone the hotel (lucky me, I get the same lady) and I ask politely if I can speak to a manager or the owner, she's being sweet and says yes of course, I can transfer you over, may I ask what its regarding and I say "It's about an issue I'd like to address with the owner if I could please" and she asks what about and I repeat myself, low and behold, so does she, so I say, its about an issue I have regarding a booking.

Still she says, I want to know more about what you want to talk to the owner about, so I say "Listen, it was you that I spoke to yesterday, I dont want to speak to you regarding this again, I want to speak to the owner please". Now she says to me "I don't know what you want or why you keep calling, I already told you" and I said "Yes, I understand that; however, I would like to address this with the owner please" and she says, "No. The owner doesnt want to talk to you either". After a few minutes of going back and forth, she absolutely refused to let me speak to anyone and the last thing I said was "Ok, I will find the owners information myself and contact them directly and in the meantime, I will write reviews about this", her reply "Do as you see fit."

I will never stay at this hotel and I will make sure everyone I talk to knows not to as well.

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By Chamoisee Cow on September 18, 2012 Verified by Guest

To start, I've never written a review about a company before and have been working in customer service for 12 years and never been rude, ignorant or otherwise with anyone - ever.

My boyfriend and I, three weeks prior to a wedding we are attending in Spirit River, reserved a single room. On the Sunday before we get there (on Friday) the front desk lady called my boyfriend to say that the single room we had reservations for is going to be in use by someone who will be staying long term and they dont have any more single rooms so we would have to take a double room and pay the difference and if we didnt like that idea, call another hotel.

So I called back to talk to her about it and get the whole story and she told me that they have someone staying long term and her reply was - what would you do in the situation? If you were me? We will be making more money off this customer because hes staying long term.

When I said well what compensation are we getting? Anything? She said nothing, I said so we have no choice but to pay for a double room when we dont need it even though we had reservations and she said yes.

Then told me she doesnt have the authority to give a discount on the double room because shes not the owner so I said then let me contact the owner or can you please contact them and she said "NO I dont want to bring this matter to the owner" to what I said "Then I would like to contact them" and she told me she wont give me their information. So at the end of that conversation she said "so you woud like to cancel?" and I said "No, I dont, thats why we made reservations but I guess your making that executive decision for me" and she said "Ok, bye".

So the next day, I phone the hotel (lucky me, I get the same lady) and I ask politely if I can speak to a manager or the owner, she's being sweet and says yes of course, I can transfer you over, may I ask what its regarding and I say "It's about an issue I'd like to address with the owner if I could please" and she asks what about and I repeat myself, low and behold, so does she, so I say, its about an issue I have regarding a booking.

Still she says, I want to know more about what you want to talk to the owner about, so I say "Listen, it was you that I spoke to yesterday, I dont want to speak to you regarding this again, I want to speak to the owner please". Now she says to me "I don't know what you want or why you keep calling, I already told you" and I said "Yes, I understand that; however, I would like to address this with the owner please" and she says, "No. The owner doesnt want to talk to you either". After a few minutes of going back and forth, she absolutely refused to let me speak to anyone and the last thing I said was "Ok, I will find the owners information myself and contact them directly and in the meantime, I will write reviews about this", her reply "Do as you see fit."

I will never stay at this hotel and I will make sure everyone I talk to knows not to as well.

Write a Comment