Wheelsport
2.9 Listed In: Motorcycles
Wheelsport is Ottawa's leading Motorcycle, ATV and Snow Blower shop. Sales, Service, Parts and Accessories. KTM, Yamaha, Suzuki and Polaris-Victory.
By Marc Lachance on December 19, 2020 Verified by Email
Just had my new V-Strom delivered and I couldn’t be happier. Wheelsport is hands down the easiest dealership I’ve dealt with. No bull , no lies, just solid advice and unlike a lot of dealers they didn’t slander other brands . Jim and his crew know there stuff and beyond helpful.
Thanks again
By Peter P on December 9, 2020 Verified by Email
Bought a new v Strom from Wheelsport last week. Jim and his staff were friendly and professional. Bought the bike for a great price and was given a fair price on my trade in. Bike was delivered on time as promised. What more can you ask for. Great job Wheelsport. I’ll definitely be back.
By Tim Robinson on October 24, 2020 Verified by Google
Started bike for last ride of season and service light was on because i was passed service date on my KTM790 which i did not get at Wheelsport. I stopped in hoping they could reset the service date and clear the dash light so i could enjoy my last ride. I met Jim Coleman -the owner- outside and he took my bike right in and had his son reset it for me so i could be on my way and enjoy my last ride-400 km worry free. We talked a bit before i left and he and his sons are very passionate about the sport and very understanding. I have bought motorcycles there before and i wil continue to do business there for all my ktm needs.
By Gray Wren on November 16, 2016 Verified by Guest
I have been dealing with Wheelsport for more than 10 years and have been totally satisfied with the whole experience. The staff have always been courteous, helpful, and knowledgeable in addressing any questions or requests that I might have. On more than one occasion, VP Jim Kolman has gone out of his way to assist me. "Thanks Jim." And a thanks goes to the staff in the service department, who have helped keep my 07 Suzuki Eiger running as well now, as it did when I first bought it.
By Burgundy Great-Blue-Heron on August 24, 2016 Verified by Guest
Last weekend was a race weekend, ordered tube from sponsor for my son"s motocross, wrong tube and they don"t have one, this is Friday afternoon and we want to leave, called up Wheelsport to see if they have a proper tube, parts guy said yes then I asked him if they had time to replace the tube, transferred me to service and got told they can fit me in between jobs, got there, Jim was at service counter, got it done in no time, super service guys!!!! Thanks Again!! We will be back at Wheelsport for sure!!!
By Coucachew on August 6, 2016 Verified by Email
Was in at Wheelsport Orleans today and last week. I have an older motorcycle which unfortunately parts are hard to find. The parts & service department went over an beyond my expectations. Went to different dealerships and was even denied for service as my bike is older. Thanks to the great friendly and knowledgable staff we were able to get my Motorcycle parts and repairs done. Today I got my safety finally thanks to there help. They had me in and out within a short wait. Just when I thought there was no light at the end of the tunnel, they shined bright. My hat is off to Jim and the team at Wheelsport.... I'm your customer for life..
By bmaclean3 on July 26, 2016 Verified by Email
I give Wheelsport a five star rating...my clutch cable snapped and I was pretty much stranded...the guys at Wheelsport set other jobs aside and put me as top priority as I was in a bad situation and 600K from home. They didn't have a clutch cable for my Indian in stock as they don't deal Indian...but the mechanics retrofitted a cable repair for my bike and had me back on the road in a few hours...only charged one hour labor and no parts for this repair....great service and friendly staff....thanks guys greatly appreciated...I would send business to your shop anytime!
By charsu25 on July 22, 2016 Verified by Email
Bonjour,
Un simple mot pour remercier l'équipe de Wheelsport d'avoir réparé si rapidement notre moto. Hier, nous avons demandé les services de cette entreprise vers 16h. Nous sommes arrivés chez Wheelsport sans rendez-vous. Nous avons été reçus avec rapidité et courtoisie. Les gens à l'accueil sont super gentils. Nous avons même été servis en français. Un gros merci à M. Lee et M. Stéphane pour l'accueil si chaleureux. Le propriétaire a même demandé si nous avions une compétition de moto prochainement. Il est évident que cette entreprise savait que mon fils de 14 ans ne voulait pas manquer sa compétition de moto et que les mécaniciens se sont dépêchés à trouver le problème. Ils ont donc réparé ma moto excessivement rapidement et j'en suis très reconnaissante. Un garage, ça prend un rendez-vous normalement... En moins de 24 heures, la moto était réparée et mon fils se pratiquait pour sa compétition. Un gros merci à l'équipe qui offre un service de haute qualité. Nous avons été accueillis comme des rois! Merci, merci, et merci beaucoup Wheelsport! Chapeau!
By Red Peregrine-Falcon on June 25, 2016 Verified by Guest
I learned to ride on my older brothers motorcycle in 1965. In 1966 I left my home province for good, and never rode again for 50 yrs. until I bought a bike at Wheelsport a few years ago. My brother on the other hand has been an avid rider and bike owner all his life. He was visiting me here in Ottawa from Nova Scotia, and the idea was born , we should do a ride together. Through the cooperation of Jim Kolman and Wheelsport, he arranged for my brother to do a demo ride on a used bike he had for sale. I took my brother on a marvelous ride for 5 hours on secondary roads in the Ottawa area. We stopped and had lunch and it was one of the best days ever I shared with my brother. Many thanks to Jim Kolman and Wheelsport for providing this opportunity, this goes way beyond community service, and client satisfaction. By the way, my brother will be 71 next month and I knocking on the door of 70. Life is good.
By Cerise Wildfowl on September 18, 2015 Verified by Guest
I just got off the phone with Jim @ Wheelsport in Orleans, ON. I'm not in the business of telling anyone what to do, but I am going to relate my story and see what people think.
In 2013, I bought a RSV4 Factory SE from this company, had the first service done on it there and was generally happy with the overall procedure, the only thing being that when I had the first service done, I had to wait until 4pm to get my bike back from a pre-scheduled service appointment that was supposed to be done "first thing in the morning," which is pretty annoying when you get up a couple hours early to drive two hours to the shop to have it done. I did not complain, I have staff that do service and I understand how this can be an issue.
Fast forward a little more than two years. Aprilia releases the 2016 RF Factory to the world. I call up and ask for pricing and availability. Nobody returns my call. Not in any hurry, I let it sit for a week. I call back again, they tell me that they have to get that information from someone there (can't remember who) and he'll call back. Nobody returns my call.
A week goes by - and remember that this is a limited-edition bike that may potentially sell out immediately (they did, in fact), so I don't want to take any chances. I call up Corsa Meccanica in Vaughan and George Ruffolo calls me back around dinner-time, we make the deal and it's done. A week later I go to pick up the bike and we're in business.
I put about 1000km on the bike that first weekend and call up Corsa, who says they're two weeks out from seeing the bike. OK. I call up Wheelsport and ask them to service the bike. They kind-of gave me the impression that if I didn't buy the bike there, I should do it at Corsa... but I had business in Ottawa and it was much more convenient both from time perspective and my personal schedule, so I insisted... they booked me in a full week in advance, and they could do the work no problem. As before, noon comes around and they had just started the bike. FFS. OK, well they're on it at least, right? I hang around downtown Ottawa for a few extra hours and then go pick up the bike. Not too stressed by it, but annoyed. I did not complain, as before, just picked up my bike, said hello to their apprentice, Jason who I see frequently at race events and went home.
This is where it goes downhill.
I am on AF1 forums and I see someone mention their sprocket bolts are loose. Then AF1 posts that there is a fresh TSB saying that sprocket nuts need to be re-torqued to a new specification. I have them checked while the bike is in a local shop getting the plate hanger and integrated taillight installed... all of them are loose, three of them are finger-loose and two of the bolt-pins are totally chewed-up and no good. It's possible that there could have been catastrophic failure of the bike, or that the swingarm and wheel could have been chewed up. Luckily, we found it as a result of AF1's generous sharing of information.
So I call up Wheelsport that Tuesday at around 1:00pm, who did the first service. I didn't accuse them of anything, nor complain. Just asked them to check the TSBs and ship me out the bolts. I'll do the work myself, I said, as I have a torque wrench etc. and am not going to drive 500km round-trip just to torque a few nuts down, it's no big deal (but I'm all thumbs with electric work, which is why the local shop had it). I did not get a return phone call. Fine, so I wait until about 4:30pm and ask to talk to a manager when the guy says "the service manager will take care of it tomorrow." Really? But he wasn't going to phone me to tell me this? The service manager (also the owner, Jim) took off early for the day and wasn't available. The guy I was talking to (John?) said that he put it up on the service manager's screen for priority in the morning. OK.
I called up Corsa right away, because W.T.F. George talked to me personally, ordered the parts while I was on the phone with him and is sending me 10 pins + nuts which he will file as a warranty claim. They should be here by about Tuesday if all goes well. I probably should have just phoned him but I figured I'd give Wheelsport the opportunity, since they did the first service and know the bike was pristine when they had it in.
The next morning, I phone Wheelsport again and ask to speak to the service manager. He's not available. OK, have him give me a call back but be aware that this is the third time I've called. No problem. No return call was made.
So right now, it's Friday afternoon at 3:45 as I type this and I just got off the phone with Jim, identified as Wheelsport's owner. Here's the gist of the phone call - I told him right up front that I'm not really sure what I was hoping to achieve by calling him, but I'm calling anyway. I related the whole story to him, starting with the calls I made to try and buy a bike from his company. Then I told him that they should have checked the torque on the rear sprocket bolts during the first service but I wasn't that fussed with it... however, had I been injured by them failing, surely that's a concern for him? I finished off with the sentence "So tell me Jim, why the hell should I do continue to do any business with your company, anyways?"
His response was "Go get your bike serviced from the guy you bought it from, then." Nothing more, nothing less. No apology, no acceptance of any blame, no care that I remain a customer, no explanation, no nothing. Ignored the fact that I would have bought the bike from him if he'd just return my effing phone calls. His tone was hostile and ugly. My response was simply "well, if that's the way you want it Jim, I guess we're done here. We'll never talk again." He said "fine, good." End of call.
Like I said, I don't want to tell anyone what to do or what to say. I can honestly - with hand on heart - say that I did not give any of these people a hard time or jerk them around. I paid all my bills on time and in-person. I did not ask for special treatment other than scheduling for the work to be done (a week in advance, out of courtesy!) Dealing with me up until this phone call has not been in any way difficult. So in other words, I have to assume that this is how they will treat you or anyone else that does business with them.
Cool story. Do with it what you will.
By buttsy on June 30, 2015 Verified by Email
I PURCHASED A USED BIKE FROM THEM LAST YEAR AND IT PROVIDED EXCELLENT SERVICE. THIS SPRING I TRADED IN MY BIKE AND BOUGHT A SUZUKI BOULEVARD C50T. FROM THE MOMENT I PICKED UP MY NEW BIKE, AND COMPLETED THE FIRST INSPECTION, THE SERVICE HAS BEEN NOTHING BUT OUTSTANDING. THE MECHANICS ARE KNOWLEDGEABLE, AND COURTEOUS, THE SALESMEN I HAVE FOUND TO BE FRIENDLY, AND JIM CERTAINLY KNOWS HIS WAY AROUND PROVIDING QUALITY SERVICE TO HIS CLIENTS. I WOULD GO NO WHERE ELSE.
By guzzi on April 15, 2015 Verified by Email
Had good service from staff at Wheelsport, especially John and Jason. Purchased and stored motorcycle there.
By Cardinal Old-English-Sheepdog on September 21, 2014 Verified by Guest
cooling liquid change on a 2007 650 bandit got home and temperature light was on bike was missing a litre of coolant
By Auburn Blue-Jay on September 10, 2014 Verified by Guest
le service à l'entretien est correct mais le service aux pièces est lamentable, pourri et incompétent. Ils ont gardé mon scooter pendant 8 semaines jusqu'à je trouve moi-même mes pièces (switch break light) chez un dealer de la rive-sud de Montréal. J'ai suggérer plein de chose. Comment font-il pour être en affaire encore. Avec ses morrons, j'ai perdu ma vente (2600$) alors mon garçon et moi l'utilisons pour le reste de la saison......
JE NE RECOMMANDE PAS CE GARAGE, ALLER À MONTRÉAL S'IL LE FAUT.....
By Cerulean Chicken on May 20, 2014 Verified by Guest
I bought a used Suzuki, supposed to have had a safety check done, found out later that the pipes were not legal as someone (I assume the previous owner) had drilled the baffles.
Recently looking to trade the Suzuki in, put a $500 down payment to hold a Victory for me, found a Kawasaki I liked better, called Wheelsport to cancel the hold, and refused to give my money back because the salesman threw a tantrum and said we should have told him I was not going to take the bike on hold - which is why I called him in the first place.
An expensive lesson learned, and I will not be dealing with them again for anything. They seem to forget they are not the only dealer in the Ottawa area.
By theinsider on December 15, 2012 Verified by Email
a customer cam in with an issue. after pick-up it did not run correctly. the shop said it was because the exhaust system had been hollowed out (baffles removed). the bike ran fine upon arrival. the shop refused to address the issue and refused to release the bike until a huge bill was paid. in reality, it was later discovered that some wires had been improperly re-installed, which was in fact the cause of the complaint. after discovering it, the shop did nothing to redress the issue. this is the typical service you will receive if you encounter a problem.
By joecool001 on March 23, 2012 Verified by Email
Be VERY careful with this bunch. Read how they callously treat struggling a cancer patient.
They will smile and take your money but the second you ask for a little help the smiles disappear, the blood drains from their faces and the looks become icy cold and you are treated like you have the plague. That's what happened to me anyway.
Think I am joking? Or I am just another disgruntled customer? Do yourself a favor and ask around about this place... you will find they are the most disliked motorcycle dealer in the Ottawa valley. This is only my opinion of course. Take your chances with this place and its ethically and morally bankrupt business practices and don't say you werent warned. Do yourself a favour and take you money elsewhere. There are plenty of other dealers in town that don't do what this bunch is capable of.
Here is my story for you to make your own judgements from.
http://www.thumpertalk.com/topic/951316-500-not-returnable-at-all-from-wheelsport-in-ottawa-ontario-law/
By Green Hammerhead-shark on December 19, 2011 Verified by Guest
hard to believe this place is still in business, they dont deal on their prices at all, the staff is rude and arrogant, the staff is more concerned about playing on their computors than making sales, their days in business are numbered, stay away at all costs,
By Horizonls on November 4, 2011 Verified by Email
I had my carb in to have it cleaned and when I went to pick it up the, I noticed it was dropped and they were trying to hand it back to me without saying anything was wrong. When I asked them what they were going to do about my damaged carb, they said they could glue it with J&B Weld or I could purchase a new one at there cost of $283.00 dollars. The attitude from the service manager was like he could care less to help me in anyway. In the end they used J&B weld and told me it would be just fine, I wont be visiting this dealer again for sure.
By Wheelsport
this is indeed true. The carb was dropped. They did indeed attempt to repair it with jb weld. No one offered to do the right thing and obtain another as would have been proper
By motorcycleje on May 20, 2011 Verified by Email
I brought in my Yamaha for service. when i got it back my engine mount was gone. I only noticed it cause i was bottoming out. After about a 15 minute drive i brought it back and they said it probably fell off during my 15 minute ride. I asked them how much it is for the part. and without checking they told me that they don't make that part anymore. Hmmmmmmmmmm( they charged me almost 1000$ to service it)
I had to sell my bike and i later bought a katanagsx600f. I had an electrical problem so i brought it to wheel sport. they told me i needed a new engine.(they charged me about 150 bucks for that) I went to get it serviced somewhere else and it was only a small electrical problem.
By Wheelsport
The service department's stance on all complaints is to defend, defend, defend. They always assume the "customer is lying stance" and never do more than they are forced to.
By Carmine Snipe on April 4, 2011 Verified by Guest
First time there they scratched my bike.
Second time there they installed the tires backwards.
Third time there they said I need $800 worth of work that was verified by two other shops that I did NOT require.
I'll NEVER go back.
By FredKm on June 12, 2010 Verified by Email
I brought my 1991 Honda VFR into Wheelsport to have the tires, and brake and clutch fluids replaced. About 2 weeks later I look down the side of the bike and noted that the paint was peeling and flaking off from the faring. Checking the clutch reservoir showed that it was low on fluid and in fact there was a trail of fluid leading from the reservoir, along the handle and onto the faring.
Back to Wheelsport to have them assess the damage they caused. Jim, a Wheelsport employee, looked at the damage and agreed that the paint damage was caused by their mechanic failing to secure the lid to the clutch reservoir allowing the fluid to leak out, whereupon they refilled the reservoir and retightened its lid. In order to assess the damage I was asked to leave the bike at the garage. Wheelsport would then either send it to a body shop or have a body shop guy come in to look at it. Two weeks later, with multiple follow up calls and visits; I still didn't have the assessment. Finally I was passed to the owner (Fred Kolman). Although he indicated that the damage was due to his mechanic he wouldn’t put it into writing. His idea of suitable compensation was to:
a) sell the bike to him
b) to return the bike in the fall and they would … (do something vague)
c) spot paint the damage (but it would not likely match)
d) paint the panel at his cost (No profit for Fred, but I have to pay something)
The discussion spiraled down hill from there. In my opinion Fred needs to think a little more about his customers. He hasn’t lost one customer today, but ten (bad will spreads faster then good). Anyone know a good body shop?
By Wheelsport
Indeed. This shop will not do anything for you without actually being forced. Once they have your money...say goodbye to your leverage. the have the upper hand, however, so be advised: they will refuse to release a bike if the bill is unpaid....even if they admit their fault
By drakehorne on November 5, 2009 Verified by Email
I purchased a used motorcycle and brought to Wheelsport as it started leaking fuel and to do safety check. It was winter so, had them pick up the bike and bring to their location - approx 3 km ($100). They said I needed 2 carb kits, diaphram, front tire, front brakes & front rotor. Total bill, approx. $1,500. . The battery was fine when the bike went in for service, when I got it back it was dead (I suspect they swapped it out for a defective battery) - they wanted to charge $166 for a new battery. I checked online and in the US, the battery is $40. Canadian Tire, was $75. I brought home, tested the horn and it didn't work - I thought the horn was part of a safety check. My friend got a safety, both tires, front & rear brakes, front and rear rotors, three carb kits and the gas tank painted for a total of $900 (plus everything worked). My bike broke down and I brought to same shop as my friend - mechanic stated that the carburetors had never been off the bike as the screw heads were full of dirt. I feel very ripped off. I should have shopped around more before allowing them to do the work.
By Marc Lachance on December 19, 2020 Verified by Email
Just had my new V-Strom delivered and I couldn’t be happier. Wheelsport is hands down the easiest dealership I’ve dealt with. No bull , no lies, just solid advice and unlike a lot of dealers they didn’t slander other brands . Jim and his crew know there stuff and beyond helpful.
Thanks again
By Peter P on December 9, 2020 Verified by Email
Bought a new v Strom from Wheelsport last week. Jim and his staff were friendly and professional. Bought the bike for a great price and was given a fair price on my trade in. Bike was delivered on time as promised. What more can you ask for. Great job Wheelsport. I’ll definitely be back.
By Tim Robinson on October 24, 2020 Verified by Google
Started bike for last ride of season and service light was on because i was passed service date on my KTM790 which i did not get at Wheelsport. I stopped in hoping they could reset the service date and clear the dash light so i could enjoy my last ride. I met Jim Coleman -the owner- outside and he took my bike right in and had his son reset it for me so i could be on my way and enjoy my last ride-400 km worry free. We talked a bit before i left and he and his sons are very passionate about the sport and very understanding. I have bought motorcycles there before and i wil continue to do business there for all my ktm needs.
By Gray Wren on November 16, 2016 Verified by Guest
I have been dealing with Wheelsport for more than 10 years and have been totally satisfied with the whole experience. The staff have always been courteous, helpful, and knowledgeable in addressing any questions or requests that I might have. On more than one occasion, VP Jim Kolman has gone out of his way to assist me. "Thanks Jim." And a thanks goes to the staff in the service department, who have helped keep my 07 Suzuki Eiger running as well now, as it did when I first bought it.
By Burgundy Great-Blue-Heron on August 24, 2016 Verified by Guest
Last weekend was a race weekend, ordered tube from sponsor for my son"s motocross, wrong tube and they don"t have one, this is Friday afternoon and we want to leave, called up Wheelsport to see if they have a proper tube, parts guy said yes then I asked him if they had time to replace the tube, transferred me to service and got told they can fit me in between jobs, got there, Jim was at service counter, got it done in no time, super service guys!!!! Thanks Again!! We will be back at Wheelsport for sure!!!
By Coucachew on August 6, 2016 Verified by Email
Was in at Wheelsport Orleans today and last week. I have an older motorcycle which unfortunately parts are hard to find. The parts & service department went over an beyond my expectations. Went to different dealerships and was even denied for service as my bike is older. Thanks to the great friendly and knowledgable staff we were able to get my Motorcycle parts and repairs done. Today I got my safety finally thanks to there help. They had me in and out within a short wait. Just when I thought there was no light at the end of the tunnel, they shined bright. My hat is off to Jim and the team at Wheelsport.... I'm your customer for life..
By bmaclean3 on July 26, 2016 Verified by Email
I give Wheelsport a five star rating...my clutch cable snapped and I was pretty much stranded...the guys at Wheelsport set other jobs aside and put me as top priority as I was in a bad situation and 600K from home. They didn't have a clutch cable for my Indian in stock as they don't deal Indian...but the mechanics retrofitted a cable repair for my bike and had me back on the road in a few hours...only charged one hour labor and no parts for this repair....great service and friendly staff....thanks guys greatly appreciated...I would send business to your shop anytime!
By charsu25 on July 22, 2016 Verified by Email
Bonjour,
Un simple mot pour remercier l'équipe de Wheelsport d'avoir réparé si rapidement notre moto. Hier, nous avons demandé les services de cette entreprise vers 16h. Nous sommes arrivés chez Wheelsport sans rendez-vous. Nous avons été reçus avec rapidité et courtoisie. Les gens à l'accueil sont super gentils. Nous avons même été servis en français. Un gros merci à M. Lee et M. Stéphane pour l'accueil si chaleureux. Le propriétaire a même demandé si nous avions une compétition de moto prochainement. Il est évident que cette entreprise savait que mon fils de 14 ans ne voulait pas manquer sa compétition de moto et que les mécaniciens se sont dépêchés à trouver le problème. Ils ont donc réparé ma moto excessivement rapidement et j'en suis très reconnaissante. Un garage, ça prend un rendez-vous normalement... En moins de 24 heures, la moto était réparée et mon fils se pratiquait pour sa compétition. Un gros merci à l'équipe qui offre un service de haute qualité. Nous avons été accueillis comme des rois! Merci, merci, et merci beaucoup Wheelsport! Chapeau!
By Red Peregrine-Falcon on June 25, 2016 Verified by Guest
I learned to ride on my older brothers motorcycle in 1965. In 1966 I left my home province for good, and never rode again for 50 yrs. until I bought a bike at Wheelsport a few years ago. My brother on the other hand has been an avid rider and bike owner all his life. He was visiting me here in Ottawa from Nova Scotia, and the idea was born , we should do a ride together. Through the cooperation of Jim Kolman and Wheelsport, he arranged for my brother to do a demo ride on a used bike he had for sale. I took my brother on a marvelous ride for 5 hours on secondary roads in the Ottawa area. We stopped and had lunch and it was one of the best days ever I shared with my brother. Many thanks to Jim Kolman and Wheelsport for providing this opportunity, this goes way beyond community service, and client satisfaction. By the way, my brother will be 71 next month and I knocking on the door of 70. Life is good.
By Cerise Wildfowl on September 18, 2015 Verified by Guest
I just got off the phone with Jim @ Wheelsport in Orleans, ON. I'm not in the business of telling anyone what to do, but I am going to relate my story and see what people think.
In 2013, I bought a RSV4 Factory SE from this company, had the first service done on it there and was generally happy with the overall procedure, the only thing being that when I had the first service done, I had to wait until 4pm to get my bike back from a pre-scheduled service appointment that was supposed to be done "first thing in the morning," which is pretty annoying when you get up a couple hours early to drive two hours to the shop to have it done. I did not complain, I have staff that do service and I understand how this can be an issue.
Fast forward a little more than two years. Aprilia releases the 2016 RF Factory to the world. I call up and ask for pricing and availability. Nobody returns my call. Not in any hurry, I let it sit for a week. I call back again, they tell me that they have to get that information from someone there (can't remember who) and he'll call back. Nobody returns my call.
A week goes by - and remember that this is a limited-edition bike that may potentially sell out immediately (they did, in fact), so I don't want to take any chances. I call up Corsa Meccanica in Vaughan and George Ruffolo calls me back around dinner-time, we make the deal and it's done. A week later I go to pick up the bike and we're in business.
I put about 1000km on the bike that first weekend and call up Corsa, who says they're two weeks out from seeing the bike. OK. I call up Wheelsport and ask them to service the bike. They kind-of gave me the impression that if I didn't buy the bike there, I should do it at Corsa... but I had business in Ottawa and it was much more convenient both from time perspective and my personal schedule, so I insisted... they booked me in a full week in advance, and they could do the work no problem. As before, noon comes around and they had just started the bike. FFS. OK, well they're on it at least, right? I hang around downtown Ottawa for a few extra hours and then go pick up the bike. Not too stressed by it, but annoyed. I did not complain, as before, just picked up my bike, said hello to their apprentice, Jason who I see frequently at race events and went home.
This is where it goes downhill.
I am on AF1 forums and I see someone mention their sprocket bolts are loose. Then AF1 posts that there is a fresh TSB saying that sprocket nuts need to be re-torqued to a new specification. I have them checked while the bike is in a local shop getting the plate hanger and integrated taillight installed... all of them are loose, three of them are finger-loose and two of the bolt-pins are totally chewed-up and no good. It's possible that there could have been catastrophic failure of the bike, or that the swingarm and wheel could have been chewed up. Luckily, we found it as a result of AF1's generous sharing of information.
So I call up Wheelsport that Tuesday at around 1:00pm, who did the first service. I didn't accuse them of anything, nor complain. Just asked them to check the TSBs and ship me out the bolts. I'll do the work myself, I said, as I have a torque wrench etc. and am not going to drive 500km round-trip just to torque a few nuts down, it's no big deal (but I'm all thumbs with electric work, which is why the local shop had it). I did not get a return phone call. Fine, so I wait until about 4:30pm and ask to talk to a manager when the guy says "the service manager will take care of it tomorrow." Really? But he wasn't going to phone me to tell me this? The service manager (also the owner, Jim) took off early for the day and wasn't available. The guy I was talking to (John?) said that he put it up on the service manager's screen for priority in the morning. OK.
I called up Corsa right away, because W.T.F. George talked to me personally, ordered the parts while I was on the phone with him and is sending me 10 pins + nuts which he will file as a warranty claim. They should be here by about Tuesday if all goes well. I probably should have just phoned him but I figured I'd give Wheelsport the opportunity, since they did the first service and know the bike was pristine when they had it in.
The next morning, I phone Wheelsport again and ask to speak to the service manager. He's not available. OK, have him give me a call back but be aware that this is the third time I've called. No problem. No return call was made.
So right now, it's Friday afternoon at 3:45 as I type this and I just got off the phone with Jim, identified as Wheelsport's owner. Here's the gist of the phone call - I told him right up front that I'm not really sure what I was hoping to achieve by calling him, but I'm calling anyway. I related the whole story to him, starting with the calls I made to try and buy a bike from his company. Then I told him that they should have checked the torque on the rear sprocket bolts during the first service but I wasn't that fussed with it... however, had I been injured by them failing, surely that's a concern for him? I finished off with the sentence "So tell me Jim, why the hell should I do continue to do any business with your company, anyways?"
His response was "Go get your bike serviced from the guy you bought it from, then." Nothing more, nothing less. No apology, no acceptance of any blame, no care that I remain a customer, no explanation, no nothing. Ignored the fact that I would have bought the bike from him if he'd just return my effing phone calls. His tone was hostile and ugly. My response was simply "well, if that's the way you want it Jim, I guess we're done here. We'll never talk again." He said "fine, good." End of call.
Like I said, I don't want to tell anyone what to do or what to say. I can honestly - with hand on heart - say that I did not give any of these people a hard time or jerk them around. I paid all my bills on time and in-person. I did not ask for special treatment other than scheduling for the work to be done (a week in advance, out of courtesy!) Dealing with me up until this phone call has not been in any way difficult. So in other words, I have to assume that this is how they will treat you or anyone else that does business with them.
Cool story. Do with it what you will.
By buttsy on June 30, 2015 Verified by Email
I PURCHASED A USED BIKE FROM THEM LAST YEAR AND IT PROVIDED EXCELLENT SERVICE. THIS SPRING I TRADED IN MY BIKE AND BOUGHT A SUZUKI BOULEVARD C50T. FROM THE MOMENT I PICKED UP MY NEW BIKE, AND COMPLETED THE FIRST INSPECTION, THE SERVICE HAS BEEN NOTHING BUT OUTSTANDING. THE MECHANICS ARE KNOWLEDGEABLE, AND COURTEOUS, THE SALESMEN I HAVE FOUND TO BE FRIENDLY, AND JIM CERTAINLY KNOWS HIS WAY AROUND PROVIDING QUALITY SERVICE TO HIS CLIENTS. I WOULD GO NO WHERE ELSE.
By guzzi on April 15, 2015 Verified by Email
Had good service from staff at Wheelsport, especially John and Jason. Purchased and stored motorcycle there.
By Cardinal Old-English-Sheepdog on September 21, 2014 Verified by Guest
cooling liquid change on a 2007 650 bandit got home and temperature light was on bike was missing a litre of coolant
By Auburn Blue-Jay on September 10, 2014 Verified by Guest
le service à l'entretien est correct mais le service aux pièces est lamentable, pourri et incompétent. Ils ont gardé mon scooter pendant 8 semaines jusqu'à je trouve moi-même mes pièces (switch break light) chez un dealer de la rive-sud de Montréal. J'ai suggérer plein de chose. Comment font-il pour être en affaire encore. Avec ses morrons, j'ai perdu ma vente (2600$) alors mon garçon et moi l'utilisons pour le reste de la saison......
JE NE RECOMMANDE PAS CE GARAGE, ALLER À MONTRÉAL S'IL LE FAUT.....
By Cerulean Chicken on May 20, 2014 Verified by Guest
I bought a used Suzuki, supposed to have had a safety check done, found out later that the pipes were not legal as someone (I assume the previous owner) had drilled the baffles.
Recently looking to trade the Suzuki in, put a $500 down payment to hold a Victory for me, found a Kawasaki I liked better, called Wheelsport to cancel the hold, and refused to give my money back because the salesman threw a tantrum and said we should have told him I was not going to take the bike on hold - which is why I called him in the first place.
An expensive lesson learned, and I will not be dealing with them again for anything. They seem to forget they are not the only dealer in the Ottawa area.
By theinsider on December 15, 2012 Verified by Email
a customer cam in with an issue. after pick-up it did not run correctly. the shop said it was because the exhaust system had been hollowed out (baffles removed). the bike ran fine upon arrival. the shop refused to address the issue and refused to release the bike until a huge bill was paid. in reality, it was later discovered that some wires had been improperly re-installed, which was in fact the cause of the complaint. after discovering it, the shop did nothing to redress the issue. this is the typical service you will receive if you encounter a problem.
By joecool001 on March 23, 2012 Verified by Email
Be VERY careful with this bunch. Read how they callously treat struggling a cancer patient.
They will smile and take your money but the second you ask for a little help the smiles disappear, the blood drains from their faces and the looks become icy cold and you are treated like you have the plague. That's what happened to me anyway.
Think I am joking? Or I am just another disgruntled customer? Do yourself a favor and ask around about this place... you will find they are the most disliked motorcycle dealer in the Ottawa valley. This is only my opinion of course. Take your chances with this place and its ethically and morally bankrupt business practices and don't say you werent warned. Do yourself a favour and take you money elsewhere. There are plenty of other dealers in town that don't do what this bunch is capable of.
Here is my story for you to make your own judgements from.
http://www.thumpertalk.com/topic/951316-500-not-returnable-at-all-from-wheelsport-in-ottawa-ontario-law/
By Green Hammerhead-shark on December 19, 2011 Verified by Guest
hard to believe this place is still in business, they dont deal on their prices at all, the staff is rude and arrogant, the staff is more concerned about playing on their computors than making sales, their days in business are numbered, stay away at all costs,
By Horizonls on November 4, 2011 Verified by Email
I had my carb in to have it cleaned and when I went to pick it up the, I noticed it was dropped and they were trying to hand it back to me without saying anything was wrong. When I asked them what they were going to do about my damaged carb, they said they could glue it with J&B Weld or I could purchase a new one at there cost of $283.00 dollars. The attitude from the service manager was like he could care less to help me in anyway. In the end they used J&B weld and told me it would be just fine, I wont be visiting this dealer again for sure.
By Wheelsport
this is indeed true. The carb was dropped. They did indeed attempt to repair it with jb weld. No one offered to do the right thing and obtain another as would have been proper
By motorcycleje on May 20, 2011 Verified by Email
I brought in my Yamaha for service. when i got it back my engine mount was gone. I only noticed it cause i was bottoming out. After about a 15 minute drive i brought it back and they said it probably fell off during my 15 minute ride. I asked them how much it is for the part. and without checking they told me that they don't make that part anymore. Hmmmmmmmmmm( they charged me almost 1000$ to service it)
I had to sell my bike and i later bought a katanagsx600f. I had an electrical problem so i brought it to wheel sport. they told me i needed a new engine.(they charged me about 150 bucks for that) I went to get it serviced somewhere else and it was only a small electrical problem.
By Wheelsport
The service department's stance on all complaints is to defend, defend, defend. They always assume the "customer is lying stance" and never do more than they are forced to.
By Carmine Snipe on April 4, 2011 Verified by Guest
First time there they scratched my bike.
Second time there they installed the tires backwards.
Third time there they said I need $800 worth of work that was verified by two other shops that I did NOT require.
I'll NEVER go back.
By FredKm on June 12, 2010 Verified by Email
I brought my 1991 Honda VFR into Wheelsport to have the tires, and brake and clutch fluids replaced. About 2 weeks later I look down the side of the bike and noted that the paint was peeling and flaking off from the faring. Checking the clutch reservoir showed that it was low on fluid and in fact there was a trail of fluid leading from the reservoir, along the handle and onto the faring.
Back to Wheelsport to have them assess the damage they caused. Jim, a Wheelsport employee, looked at the damage and agreed that the paint damage was caused by their mechanic failing to secure the lid to the clutch reservoir allowing the fluid to leak out, whereupon they refilled the reservoir and retightened its lid. In order to assess the damage I was asked to leave the bike at the garage. Wheelsport would then either send it to a body shop or have a body shop guy come in to look at it. Two weeks later, with multiple follow up calls and visits; I still didn't have the assessment. Finally I was passed to the owner (Fred Kolman). Although he indicated that the damage was due to his mechanic he wouldn’t put it into writing. His idea of suitable compensation was to:
a) sell the bike to him
b) to return the bike in the fall and they would … (do something vague)
c) spot paint the damage (but it would not likely match)
d) paint the panel at his cost (No profit for Fred, but I have to pay something)
The discussion spiraled down hill from there. In my opinion Fred needs to think a little more about his customers. He hasn’t lost one customer today, but ten (bad will spreads faster then good). Anyone know a good body shop?
By Wheelsport
Indeed. This shop will not do anything for you without actually being forced. Once they have your money...say goodbye to your leverage. the have the upper hand, however, so be advised: they will refuse to release a bike if the bill is unpaid....even if they admit their fault
By drakehorne on November 5, 2009 Verified by Email
I purchased a used motorcycle and brought to Wheelsport as it started leaking fuel and to do safety check. It was winter so, had them pick up the bike and bring to their location - approx 3 km ($100). They said I needed 2 carb kits, diaphram, front tire, front brakes & front rotor. Total bill, approx. $1,500. . The battery was fine when the bike went in for service, when I got it back it was dead (I suspect they swapped it out for a defective battery) - they wanted to charge $166 for a new battery. I checked online and in the US, the battery is $40. Canadian Tire, was $75. I brought home, tested the horn and it didn't work - I thought the horn was part of a safety check. My friend got a safety, both tires, front & rear brakes, front and rear rotors, three carb kits and the gas tank painted for a total of $900 (plus everything worked). My bike broke down and I brought to same shop as my friend - mechanic stated that the carburetors had never been off the bike as the screw heads were full of dirt. I feel very ripped off. I should have shopped around more before allowing them to do the work.
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Wheelsport 2.6 out of 5.0 based on 26 user reviews.
Wheelsport
1390 Youville Dr,, Orleans, ON
1390 Youville Dr,, Orleans, ON