By Kimber_L_Lee Cloned on August 27, 2026 Verified by Google

I’ve been seeing my psychiatrist three or four months now with no problems. For some reason this month for the last two weeks, I’ve been going back-and-forth with them them saying I don’t have insurance. I only have Dental and me trying to tell them I have insurance and it’s covered. They’ve canceled my appointment twice and then be a self-pay my psychiatrist I really like her. She gave me a two month supply of meds and Toby start seeing my family doctor to get refills. However, I really like being able to talk over the video for my appointments is convenient and I want to continue seeing her so I have done several emails back-and-forth with billing department today and I just did a conference call with my insurance company and their insurance company. I don’t know why they will why they show Dental only coverage when I can continuously give them my insurance information. It’s very poor Customer Service very bad billing policy. I believe it’s a foreign company.

By Ashley Naquin on August 27, 2026 Verified by Google

My 16 year old son has severe anxiety. He hasn’t been not too sure on going to see or talk to a psychiatrist. He finally had enough and said he wanted to do a walk- in. On the first visit/appointment he was saying that NP Kayla is so relatable and he loves her already.
She seemed concerned about his well-being and health. He felt comfortable talking to her the first time meeting her. Good vibes all around!
The receptionist was nice and I actually very fond of this place

By Basil Fawzy on July 30, 2026 Verified by Google

I just started seeing Nikole Mercaldi a few months ago, but I already know she's the best therapist I've ever had (and I'm no stranger to therapy, wherever that says about me). She's extremely relatable and delivers advice and counseling like you're just two friends chatting. Sometimes I forget that I'm in a therapy session. That's the mark of a great therapist.

By Parteek Puri on July 15, 2026 Verified by Google

Only reason it gets 2 stars instead of 1 is because of Dr. Boduch and Nicole Mercaldi. These two go above and beyond and am incredibly appreciative of their hard work and phenomenal customer service/bedside manners.

As for the management and administrative team, well that leaves something to be desired. I received a call from PsychPlus asking to release my information to another unrelated company and was informed that my therapist/dr were the ones to advise this. Well, when i clarified in the next appointment, they did not and the diagnosis i was told was incorrect. So now i'm having to jump through hoops to rectify an error made by PsychPlus.

I then called them requesting them to look into it and provide a resolution to this blatant HIPAA and possible malpractice violation, i was informed that they would resolve the issue and get back to me. It has been over a month and nothing has been done.

I also received a phone call about having surgery done and when i asked what the dr advised, they told me "well we wanted to see what you thought first." I'm not a doctor, nor am i medically trained to make that decision without consulting my doctor first.

Last i checked, telling a patient they have a disorder without a doctor's diagnosis is not the best course of action. For their sake, i hope they clean up their act.

By Kellye Hall on May 28, 2026 Verified by Google

I’m very confused. My son has used this office for several months with no problem. I have tried for three months to get a new patient appointment. It takes you a month to get an appointment. The last The last appointment that was scheduled, I did not receive a Link time for my Appointment. This time I called the day before twice and left two different messages several hours apart no response about today’s appointment. Today I called early this morning and verify that I had an appointment did I need to pay a co-pay and were there any forms I need to fill out?. I was told everything was fine. 15 minutes prior to my appointment still I do not have a link. I call and all you get isn’t answering service. The people on this service struggle with understanding English. So I did not get a link again and missed my appointment again. The last time I missed my appointment the doctor That I did finally get in touch with was very rude and hung up on me because I was not responsible in her opinion to get to my appointment on time. I would like to let this company know that these are mental health people you are dealing with some of them are reliant on these appointments to get their met and if they do not have their meds or serious consequences. You really need to re-analyze how you handle your Customer Service