By Vianey Suarez on October 17, 2026 Verified by Google

I had an excellent experience with Safelite AutoGlass! I was very impressed with their prompt, professional, and convenient service. Having them come directly to my home to repair my windshield was such a time-saver and made the entire process completely hassle-free. The service was efficient, and I truly appreciated the convenience of not having to leave my house. Highly recommend Safelite to anyone looking for reliable, professional, and stress-free auto glass repair!

By Wade on September 14, 2026 Verified by Google

Caleb did a great job replacing my windshield. He was professional, friendly, and efficient throughout the entire process. He clearly knew what he was doing and made sure everything was done correctly. I really appreciated his attention to detail and great customer service. I would definitely recommend Caleb to anyone needing work done at Safelite!!

By Monica Alvidrez on July 1, 2026 Verified by Google

I walked into their Waco office, and even though they were pretty steady, two employees acknowledged me and asked if I had been helped. The manager, Carlos, was very patient, cool, calm, and collected during my whole visit. This was not only with me, but with all customers, even though one was very challenging. After checking my cracked windshield, the lead tech came out and provided me with a detailed explanation. He explained the reason behind the windshield being unrepairable and my options for moving forward with getting it replaced. They were flexible with their scheduling. They both assured me they are here for me, and that what is convenient for me is what matters. I felt so comfortable with them, knowing they were sincere and genuine about their work and work ethic. I highly recommend this location.

By Dave Moss on June 10, 2026 Verified by Google

Update @ owner @safelitewaco. Todays appointment. Didn't do better. No new oe glass installation, dow need new oe kia trim pieces from been prying on then damaged to lower corner pillar trim trying to mave work. Seal on driver side pillar still flapping in wind. Glass set to high why bottom trim covers do not cover glass and will not clip properly. See deformed oe corner drim due to prying. Pics are circled in red after today's destruction. SEE PHOTOS. NEW IN SHOP APPOINTMENT JUNE 20 @1P.M. I EXPECT NEW OE CORNER TRIM FR KIA ORDERD FOR PASSENGER SIDE AND DRIVER SIDE, NEW OE GLASS ,CORRECTLY INSTALLED!!!!!!!!Trim on bottom corners on passenger and driver's side not installed correctly and misaligned. I work mon through Friday 102mi Dr 1 way. Saturday is the only day I can get an appointment. Now after OE glass was installed incorrectly on May 30th. I have to wait 2 weeks for the Saturday appointment..not knowing if they need to order new trim kit, for their lack of detail at install. I am a 30 yr aircraft mechanic, currently systems test on F-35s. I think the glass was set too high, so trim will not fit properly at the bottom. My insurance covered 100% @ almost $1500. Its a 2026, I want OEM glass and the job to be done correctly!!! Even if Safelite has to pay for a new OE glass to be installed correctly!!!!!! Not pleased @ all!!!🤬🤬🔥🔥

By James Stigliano on April 15, 2026 Verified by Google

I got a chip on I-35 called into Safelite the next day. They asked if a home or store visit so I chose store and the. Showed up Monday at the exact appointment time and they knew I was coming and treated me great took my keys and it took 40 minutes checked out and on my way. The Waco location was amazing. The entire team crushed it and I got to catch up on some emails.