By Falin Jones on August 14, 2026 Verified by Google

Bad service and very rude attitude to their customer！

By David Allen on June 30, 2026 Verified by Google

Thanks to staff for bringing my issue to a resolution 👏🏿👏🏿👏🏿

By Carol lynn on October 27, 2025 Verified by Google

I feel very ripped off my these people and will be notifying our bank. Unable to speak with anyone regarding our policies. Will be reporting this agency to the state of Texas!

By Shun on October 1, 2025 Verified by Google

The local office on Marvin D. Love Freeway has the worst customer service I inherited policies from my mom and have been keeping up the payments how if I’m a day late The agent that is assigned to me named Lola calls harasses and is very rude when I talk to her on Monday, September 29. She had another individual call on her behalf which the end result of the voicemail that was left was quite threatening which was determined by the corporate office for Kemper Life .she was rude and unprofessional as the person that called stumbled over who she was even calling on the behalf Of which made this called even more concerning and suspicious. I called the customer service number to file Yet another complaint in regards to how unprofessional Lola as an agent is also have had conversations with some of the people in the main Office on Marvin D love Freeway. they are rude and very unprofessional upon submitting my complaint to the one 800 number customer service they send a message to the local office a manager I was told kept calling me so many times she left a message saying that her name was Helen a district manager however when I return the call, Helen seem to be so confused on what the complaint was about which made me even more concerned she tells me so you said when our agents did something wrong and I’ll let her know that is not what I said, and if the customer service number I have sent you the complaint, it is all spelled out in the email out what my complaint was then Helen started to question me talking in a very low tone whisper, which seem odd. She began to question me and say OK so what did she do? I just told her I had no time for this. This is a workday and I don’t have time to sit on the phone so y’all can figure out either what you wanna say how you wanna say it and I let her know that this phone call really doesn’t sound professional, so I immediately hung up. Someone needs to do something about this main local office. These people need a regrouping seriously they are so rude to their customers. It’s so unprofessional.

By Shondell Dewberry on June 10, 2025 Verified by Google

I’m so disappointed in this company. I inherited these policies when my father passed almost 7yrs and he himself been paying faithfully his payments over 25 yrs and now that I’ve inherited them I don’t even know how much they are really worth and I haven’t seen nor heard from my agent Paul Johnson since 2018 come to find out today he’s no longer with the company I honestly feel scammed and swindled by this company cause I need to make claims and can’t get anyone to file for me I had to google the company just to get a number I need help can someone help?