By Heather Jackson on September 24, 2026 Verified by Google

I came to this location for the first time. I ordered the salad and a sweet tea. The cashier accidently forgot to ring up my sweet tea but made me one and wouldn't accept my payment for it so that was nice. The tables were clean as well as the bathrooms. When I was done eating, there was a lady who asked if she could take my tray from me and she was super friendly. My cobb salad was great. Overall a good location!

By Tracy P on June 6, 2026 Verified by Google

This is a great location. I visit often. Shout out to Chelsea, who is always very polite, pleasant, and very helpful.
It sometimes gets busy, but workers are always did it moving the line along to serve “God’s chicken.”
For a quick dessert, they have the best chocolate chocolate cookies!
For something healthy, you have to try the kale Crunch salad..

By Tiffany Ostrewich on May 14, 2026 Verified by Google

Possibly the worst experience I’ve had at a Chick-fil-A.

I ordered the new Jalapeño sandwich, which comes on a specific bun, but the bun was toasted so long that the bottom was rock hard. I went to the counter just to ask for a replacement bun, and somehow it turned into a nearly 5-minute process. One employee had to tell another employee, who then had to tell someone else, and eventually someone had to come back to the register just to type it in for the kitchen. Meanwhile, my food was sitting at the table getting cold the entire time.
Another employee eventually asked if I had been helped, and by that point I was already frustrated because it should not take that long to replace a bun. She offered to remake the meal, but honestly, I didn’t want to wait even longer after already sitting there while my food got cold.

On top of that, there was no one maintaining the lobby — drinks weren’t being refilled, tables weren’t being checked, and overall the customer service felt completely unorganized.

I visit the Morton Ranch location multiple times a week, and I’ve never experienced service like this there. Unfortunately, the Elyson location was extremely disappointing from start to finish, including the fact that the restroom was not clean either.

Very disappointed, and I won’t be returning to this location.

The trash overflowing because no one is caring for the lobby. Its Disgusting.

By Bao Chung on February 28, 2026 Verified by Google

Had a mobile pickup and saw that the line was long so I decided to see if I was able to pick up the order from inside the location. Asked politely and showed my order through the app for mobile drive thru. Chick-fil-A team member could not find it. Then she suggested to see if I could scan using my app at the register (did not make any sense) I shared that to correct me if I’m wrong but scanning at the register I think is only for the Chick-fil-A app for points, and payments. It’s asking me to scan a QR code that’s outside and I was asking to see if I can pick up inside as the line was backed up. Team member ultimately said sorry I can’t help you. Without asking other teammates for help or even to suggest another options.
Ended up just leaving and getting back into my vehicle waited in the mobile thru line for about 20 minutes.

Suggestion for owner and management team. Team members should be required or at least be familiar with Chick-fil-A technology, how and when to ask for assistance. Ended up spending an additional 30 mins vs 3-5 minutes to pick up a breakfast biscuit. As customers if we required to wait in a line that is supposed to make it more convenient but ends up taking longer which defeats the purpose. At least have team members acknowledge with a quick “we apologize for the wait and appreciate your business” I frequent to is location as it’s the closest to my residence and have had great experiences but the unfavorable ones are becoming more and more. * Frustrated Chick-fil-A Customer*

By Amy on September 26, 2025 Verified by Google

❗️Frustrating and unsafe experience❗️

I placed a simple order through the app: two large fries and a large mac & cheese. I tipped the driver, but my order was delivered to the wrong address.
I brought the wrong order inside my friend’s house and called Chick-fil-A, the manager apologized and told me not to open it because it belonged to someone named Marcy. He said the driver would return with my food and pick up Marcy’s order. I was shocked, everyone knows you can’t recycle food once it has already been delivered to someone else’s home…right?? Yet Marcy’s food and drink were now sitting on my friend’s counter.

About 15 minutes later, the driver returned. My friend handed me a bag and laughed, saying, “This looks tampered with.” She was right, one fry was half-empty, the other not even full, and the sauce bag was wet. Completely unacceptable.

I called the manager again, asked for a refund and a remake, and explained the bag was clearly tampered with. His response: “I can only do one or the other.” So…for health reasons, I chose the refund.

Foodborne illnesses are real. Food should never be delivered, taken into someone’s home, and then redelivered to another customer. That’s unsafe and violates health codes. I thought Chick-fil-A would be one of the most reliable chains for delivery. I was wrong.
Be cautious. Your health is worth more than the risk.