By Angela Tortorici on May 30, 2025 Verified by Google

I Strongly Regret Purchasing from The Brick – Beware!
Positive reviews are FAKE!! Everyone I have spoken to now after my purchase informed me what a mistake to buy from the BRICK.

I wish I had read reviews before buying from The Brick. I recently purchased a bedroom set, and one of the drawers had a faulty rail that made a loud noise and was extremely difficult to close. I reported the issue within 48 hours, but customer service insisted the noise was “normal” and suggested using WD-40. I explained that I had to force the drawer shut, which was clearly not normal since the other five drawers worked perfectly.
Frustrated by their lack of support, I hired a professional technician myself. He discovered that the rail was completely off once he removed the drawer. I took photos of the issue and sent them to The Brick, only to be told that my technician had broken the drawer – an absurd accusation!
I have never experienced such poor customer service. Now, I’m left with a broken drawer and no help from the company. I strongly advise everyone to avoid The Brick. Save yourself the headache and shop elsewhere!

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By Apple User on November 5, 2023 Verified by Email

The Brick
Chain Lake Dive
Order No 110333QPYPP
for Joseph Granger Nov 5 2023
Order pricing corrections
204-799-1150

In addition to the photos attached

The animated staff where unprofessionally animated with myself feeling discomfort and requiring need to sit down.

I have associated audio file.

The outcome was the merchant would not honour the advertised price from iPhone with the site selection being Halifax.

I left the store with options for escallation.

I am reaching out to your office with an abundace of opportunity to correct my bill accordingly.

Pleach reach me the first morning of your new work week.

I’ll file complaint with The Consumers’ Bureau and withdraw if price adjustments are made according to your current season advertisements, by honoring prices as per the attaced photos.

Thank you,

Joseph
JosephGrangerEsq@gmail.com

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By Coquelicot Silverfish on July 27, 2016 Verified by Guest

Very not happy and not satisfied with the so called manager. Not to say rude but don't think he know how to respect customer. Don't get fool by them when I decided to buy thousands of dollars furniture and I have to pay for delivery but that's fine. I told them why others get extra chair or a gift then he said employee price for a rug which is $16 discount. I think that's a joke or he think that is a very big deal. In the end I decided to cancel the whole order because no point letting them to make a dime from me who treated you like stupid.

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By Cherry Heron on October 5, 2012 Verified by Guest

We have purchased an office set for my wife's office from the Brick in Edmonton at 1920-99th Street NW. We are very disappointed with the service and the lack of any sincere follow up. The problem was specifically that we have purchased a larger desk set with a book shelf (a total of 5 boxes) and the last box that contained the last section of the desk did not have instructions as to how to assemble it. This is a larger problem as the desk can be assembled 2 different ways (for 2 different orientation layouts that you have) and the assembly requires glue and once assembled it is impossible to reassemble in the other way, or worse you make an error and the structural integrity of the product would be in question.

Our first attempt to resolve the issue was to call the service desk at 780-430-5151 on September 8th 2012 and we were told that we needed to go directly to the store to see if they have the manual on file as they would have had instructions to assemble the floor model. I was also told that they did not have a copy of the instructions.
I called the store 5 times over different time periods in the afternoon and I could not get through due to telephone system difficulties. (I have found that almost each time I have called through the days below I had similar challenges)
On September 9th I called the store in the morning and I was told that someone would call us back from customer service. In the afternoon I received no call back visited the store. At the store I was told that they do not have the instruction manual as to how to assemble the desk, and that if we looked into the other box, the other instructions would have a telephone number to call the manufacturer directly to request the information. I told the customer service desk that if I go home and I find no phone number, what would I need to do to resolve this. I was told that I would have to call the main customer service number to get the instructions and another non customer service employee told me product exchange may also be a solution. I went home and I did not find a manufacturer number and called the customer service number and they were closed for the day.

On September 10th, I spoke to the customer service desk and they have told me that they would send the instruction manual to me by mail. I asked if they could email a PDF version to me, and they told me they could not. I also made sure the address that they had on file was correct.
On October 3rd 2012, I have not received as of yet the instructional manual. I called the main line on customer service and they told me that they cannot provide the instructions as to how to assemble the desk and directed me to a new company and a phone number to call for assistance on assembly. As the Brick cannot provide instructions as to assemble the desk, I have opted to assemble the desk myself. I was able to assemble the desk correctly, however the desk drawer does not open or close. The sliding mechanism on the drawer - specifically the ball bearings fell out (in my opinion faulty construction from not having a casing closed adequately).

I was disappointed that I did not get any help in getting the instructions from the Brick to assemble the desk, and I would like to caution people on purchasing larger pieces of furniture that would require assembly. We did require more furniture for our house and we opted to go with a different company and we were very pleased. I will try to get the drawer fixed with the Brick as we have purchased a "Full 5 YR Blanket Coverage".

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By Crimson Takin on May 15, 2012 Verified by Guest

My husband and I bought a sectional from the Brick July 2011. By October 2011 it was falling apart. At that time I contacted the Brick to let them know what was going on. I set up a date for a service guy to come out. He did not show up so I called again to let the Brick no that no one came out. I at that time asked to sleek to a manager. I was told they would give him a message he would call back. I called for more times and still no manager was around and they still had not called back. It was now Frbruary 2012. I called yet again to sleek to a manager and set up another service call. The service man came out and said we had to order a part for the recliner so we did. It's now May and the Part is not in. I called at the beginning of the month to see what's going on. They told me it could take up to 12 weeks to come in. The manager said (after I got very mad and upset with him) he would send another service guy out. That was May 3rd 2012. On May 5th 2012 I called the Brick because I had put a small burn mark in the couch. I asked if it was covered under our extended warranty. The girl said she did not know as she was new and asked to put me on hold so she could ask. She came back and said that it was covered and everything would be okay. When I got a phone call from the Brick today May 14th 2012 I was told that it would not be covered under my extended warranty unless we bought a leather couch. I asked to talk to a manager and the girl said they all had meetings and someone would call me back. I said no you will find one now because they don't call back. A manager came to the phone and said the same. I them reminded him I had been trying to get it fixed since October 2011. He said well that's to bad because your warranty is void and there is nothing they can do. I said yes there is because if you had fixed that part of my couch I would just leave the burn mark as that was my fault. As for the stuffing falling out and the recliner not workin, I didn't do that and that's not fair. You guys have to fix that. He begin to yell so I yelled back. Anyway I'm in the process of writing an email to a few news stations.

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By athompson on April 3, 2012 Verified by Email

First you call and call and the phone rings and rings and there is no answering machine or service. If you get a hold of someone and ask to speak to a manager- none are ever availabel!! No matter how bad you are treated ther managers have NO power and only try to give you 5% off your purchase. Deliveries that are promised- don't show up... NOT once but twice!!! You call to complain again and they are overly rude to you and you are the one who was SCREWED!It is the most disfunctional company with the least communication I have EVER had to deal with!!!! Comrie should be proud!!!

SAVE YOUR MONEY AND YOUR TIME... SHOP ANYWHERE ELSE!!!! AShley furniture- we've always had great experiences with!! NEVER again will I enter The Brick!!!

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By chelsea0303 on July 13, 2011 Verified by Email

I had bought a vacuum from the brick in Oct/2010 and by Jan it was broken, I got a replacement after 2 weeks of fighting the brick for my warrantee exchange. It is now July it is broken once again I called to set up the exchange and a “lady” at the north Brick basically yelled at me and was so rude to me saying she’s not going to exchange it claiming she’s the manager. I called back and was transferred to the real manager that didn’t seem to care that I was treated so horrible. Let me tell you I will never spend another penny of my cash at the Brick ! Its something wrong with the electrical wiring and it was a $400.00 vacuum

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By tennant001 on May 17, 2011 Verified by Email

Got a very bad experience in first time dealing with Brick, South Common, Edmonton..got incomplete delivery, charged me double, later find out that their software has glitches.. it took me 6 business days to convince The Brick, Edmonton that they they have charged me double, and now convincing that received an incomplete shipment. There is no ethics of customer services, Manager and Corporate don’t respond at all. For Sure, it would be the first and last time to deal with this store.

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By Auburn Platypus on May 14, 2011 Verified by Guest

Bought three bar stools. Made me drive outside the city to pick up. Burnt 30 dollars of gas. Made me wait for one hour. And then gave me the delivery with incomplete parts. Today I got to know Brick charged me twice for the transaction and nownobody is responding me back for the queries. For sure, the worst ever experience. My first and last time with Brick.

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By Angela Tortorici on May 30, 2025 Verified by Google

I Strongly Regret Purchasing from The Brick – Beware!
Positive reviews are FAKE!! Everyone I have spoken to now after my purchase informed me what a mistake to buy from the BRICK.

I wish I had read reviews before buying from The Brick. I recently purchased a bedroom set, and one of the drawers had a faulty rail that made a loud noise and was extremely difficult to close. I reported the issue within 48 hours, but customer service insisted the noise was “normal” and suggested using WD-40. I explained that I had to force the drawer shut, which was clearly not normal since the other five drawers worked perfectly.
Frustrated by their lack of support, I hired a professional technician myself. He discovered that the rail was completely off once he removed the drawer. I took photos of the issue and sent them to The Brick, only to be told that my technician had broken the drawer – an absurd accusation!
I have never experienced such poor customer service. Now, I’m left with a broken drawer and no help from the company. I strongly advise everyone to avoid The Brick. Save yourself the headache and shop elsewhere!

Write a Comment

By Apple User on November 5, 2023 Verified by Email

The Brick
Chain Lake Dive
Order No 110333QPYPP
for Joseph Granger Nov 5 2023
Order pricing corrections
204-799-1150

In addition to the photos attached

The animated staff where unprofessionally animated with myself feeling discomfort and requiring need to sit down.

I have associated audio file.

The outcome was the merchant would not honour the advertised price from iPhone with the site selection being Halifax.

I left the store with options for escallation.

I am reaching out to your office with an abundace of opportunity to correct my bill accordingly.

Pleach reach me the first morning of your new work week.

I’ll file complaint with The Consumers’ Bureau and withdraw if price adjustments are made according to your current season advertisements, by honoring prices as per the attaced photos.

Thank you,

Joseph
JosephGrangerEsq@gmail.com

Write a Comment

By Coquelicot Silverfish on July 27, 2016 Verified by Guest

Very not happy and not satisfied with the so called manager. Not to say rude but don't think he know how to respect customer. Don't get fool by them when I decided to buy thousands of dollars furniture and I have to pay for delivery but that's fine. I told them why others get extra chair or a gift then he said employee price for a rug which is $16 discount. I think that's a joke or he think that is a very big deal. In the end I decided to cancel the whole order because no point letting them to make a dime from me who treated you like stupid.

Write a Comment

By Cherry Heron on October 5, 2012 Verified by Guest

We have purchased an office set for my wife's office from the Brick in Edmonton at 1920-99th Street NW. We are very disappointed with the service and the lack of any sincere follow up. The problem was specifically that we have purchased a larger desk set with a book shelf (a total of 5 boxes) and the last box that contained the last section of the desk did not have instructions as to how to assemble it. This is a larger problem as the desk can be assembled 2 different ways (for 2 different orientation layouts that you have) and the assembly requires glue and once assembled it is impossible to reassemble in the other way, or worse you make an error and the structural integrity of the product would be in question.

Our first attempt to resolve the issue was to call the service desk at 780-430-5151 on September 8th 2012 and we were told that we needed to go directly to the store to see if they have the manual on file as they would have had instructions to assemble the floor model. I was also told that they did not have a copy of the instructions.
I called the store 5 times over different time periods in the afternoon and I could not get through due to telephone system difficulties. (I have found that almost each time I have called through the days below I had similar challenges)
On September 9th I called the store in the morning and I was told that someone would call us back from customer service. In the afternoon I received no call back visited the store. At the store I was told that they do not have the instruction manual as to how to assemble the desk, and that if we looked into the other box, the other instructions would have a telephone number to call the manufacturer directly to request the information. I told the customer service desk that if I go home and I find no phone number, what would I need to do to resolve this. I was told that I would have to call the main customer service number to get the instructions and another non customer service employee told me product exchange may also be a solution. I went home and I did not find a manufacturer number and called the customer service number and they were closed for the day.

On September 10th, I spoke to the customer service desk and they have told me that they would send the instruction manual to me by mail. I asked if they could email a PDF version to me, and they told me they could not. I also made sure the address that they had on file was correct.
On October 3rd 2012, I have not received as of yet the instructional manual. I called the main line on customer service and they told me that they cannot provide the instructions as to how to assemble the desk and directed me to a new company and a phone number to call for assistance on assembly. As the Brick cannot provide instructions as to assemble the desk, I have opted to assemble the desk myself. I was able to assemble the desk correctly, however the desk drawer does not open or close. The sliding mechanism on the drawer - specifically the ball bearings fell out (in my opinion faulty construction from not having a casing closed adequately).

I was disappointed that I did not get any help in getting the instructions from the Brick to assemble the desk, and I would like to caution people on purchasing larger pieces of furniture that would require assembly. We did require more furniture for our house and we opted to go with a different company and we were very pleased. I will try to get the drawer fixed with the Brick as we have purchased a "Full 5 YR Blanket Coverage".

Write a Comment

By Crimson Takin on May 15, 2012 Verified by Guest

My husband and I bought a sectional from the Brick July 2011. By October 2011 it was falling apart. At that time I contacted the Brick to let them know what was going on. I set up a date for a service guy to come out. He did not show up so I called again to let the Brick no that no one came out. I at that time asked to sleek to a manager. I was told they would give him a message he would call back. I called for more times and still no manager was around and they still had not called back. It was now Frbruary 2012. I called yet again to sleek to a manager and set up another service call. The service man came out and said we had to order a part for the recliner so we did. It's now May and the Part is not in. I called at the beginning of the month to see what's going on. They told me it could take up to 12 weeks to come in. The manager said (after I got very mad and upset with him) he would send another service guy out. That was May 3rd 2012. On May 5th 2012 I called the Brick because I had put a small burn mark in the couch. I asked if it was covered under our extended warranty. The girl said she did not know as she was new and asked to put me on hold so she could ask. She came back and said that it was covered and everything would be okay. When I got a phone call from the Brick today May 14th 2012 I was told that it would not be covered under my extended warranty unless we bought a leather couch. I asked to talk to a manager and the girl said they all had meetings and someone would call me back. I said no you will find one now because they don't call back. A manager came to the phone and said the same. I them reminded him I had been trying to get it fixed since October 2011. He said well that's to bad because your warranty is void and there is nothing they can do. I said yes there is because if you had fixed that part of my couch I would just leave the burn mark as that was my fault. As for the stuffing falling out and the recliner not workin, I didn't do that and that's not fair. You guys have to fix that. He begin to yell so I yelled back. Anyway I'm in the process of writing an email to a few news stations.

Write a Comment

By athompson on April 3, 2012 Verified by Email

First you call and call and the phone rings and rings and there is no answering machine or service. If you get a hold of someone and ask to speak to a manager- none are ever availabel!! No matter how bad you are treated ther managers have NO power and only try to give you 5% off your purchase. Deliveries that are promised- don't show up... NOT once but twice!!! You call to complain again and they are overly rude to you and you are the one who was SCREWED!It is the most disfunctional company with the least communication I have EVER had to deal with!!!! Comrie should be proud!!!

SAVE YOUR MONEY AND YOUR TIME... SHOP ANYWHERE ELSE!!!! AShley furniture- we've always had great experiences with!! NEVER again will I enter The Brick!!!

Write a Comment

By chelsea0303 on July 13, 2011 Verified by Email

I had bought a vacuum from the brick in Oct/2010 and by Jan it was broken, I got a replacement after 2 weeks of fighting the brick for my warrantee exchange. It is now July it is broken once again I called to set up the exchange and a “lady” at the north Brick basically yelled at me and was so rude to me saying she’s not going to exchange it claiming she’s the manager. I called back and was transferred to the real manager that didn’t seem to care that I was treated so horrible. Let me tell you I will never spend another penny of my cash at the Brick ! Its something wrong with the electrical wiring and it was a $400.00 vacuum

Write a Comment

By tennant001 on May 17, 2011 Verified by Email

Got a very bad experience in first time dealing with Brick, South Common, Edmonton..got incomplete delivery, charged me double, later find out that their software has glitches.. it took me 6 business days to convince The Brick, Edmonton that they they have charged me double, and now convincing that received an incomplete shipment. There is no ethics of customer services, Manager and Corporate don’t respond at all. For Sure, it would be the first and last time to deal with this store.

Write a Comment

By Auburn Platypus on May 14, 2011 Verified by Guest

Bought three bar stools. Made me drive outside the city to pick up. Burnt 30 dollars of gas. Made me wait for one hour. And then gave me the delivery with incomplete parts. Today I got to know Brick charged me twice for the transaction and nownobody is responding me back for the queries. For sure, the worst ever experience. My first and last time with Brick.

Write a Comment