By MXD MAG on December 19, 2025 Verified by Google

To Whom It May Concern,

I am writing to formally report an ongoing payroll and timekeeping issue involving a family member who works at a TC Restaurant location in Fort Worth, Texas.

The restaurant’s timeclock system is known to crash frequently. On the day in question, my family member was unable to clock in due to this system failure. She immediately notified the store manager both by text message and by phone call. The store manager acknowledged the issue and assured her that he would manually fix her time.

The following day, my family member followed up with the shift manager, who informed her that the store manager had not corrected the hours as promised. At that point, the shift manager personally entered the correct clock-in and clock-out times into the system and left a written note for the store manager documenting the correction.

Despite this, when payroll was processed, my family member’s paycheck was missing a full day of wages.

When she brought this to the store manager’s attention, he initially stated that he would correct the issue so she would be paid on the next paycheck. However, approximately one hour later—after she had already left work—he called her and claimed that payroll informed him it would take two additional weeks for her to receive the missing wages because it was “too late” to fix.

This explanation is not accurate. As of Friday, the hours could still have been added to her timecard in time for the next payroll cycle. The delay appears to be the result of management inaction, not payroll limitations.

This situation is unacceptable. Employees should not be penalized for company equipment failures or management’s failure to properly correct time records—especially when the issue was reported immediately and documented by multiple managers.

I am requesting that this matter be reviewed promptly and that my family member receive the full wages she earned without further delay. Additionally, the recurring timeclock failures and lack of accountability need to be addressed to prevent future incidents.

Thank you for your time and attention to this matter. I expect a prompt resolution.

By Aymee on October 28, 2025 Verified by Google

Terrible service. My grandma went and was left waiting and waiting at the window with her order sitting at the counter. Another man had to come and " finish helping " my grandma , and they gave her a plate instead of the tacos we wanted , she didn't even get the bean and cheese taco she payed for , and they didnt give her a receipt either. The taco cabana on 281 and san pedro was much much better , this is the location that should have been closed.

By stacie miller on August 13, 2025 Verified by Google

I visited the location on US 290 in Cypress, Texas . I WILL NEVER VISIT this location ever again even if this is the the Only Location within 100 miles of my home . Kevin informed me that none of the Taco Cabanas can make the 7 layer burrito without ( Pico & without sour cream ) which I was able to get this on Saturday Aug.09, 2025 evening @ 10:06 pm but today Aug
13 2025 Kevin said that is not allowed per Corporate policy . I called another location and they were more that Happy to accommodate my request .
The 290 location just needs to be shut down considering they are causing the Taco Cabana Company a loss of revenue with their poor Guest Service where you are treated worst than you would want to be treated if you were a homeless and living on the streets starving .

By Pier Gardner on July 13, 2025 Verified by Google

My review is on the Taco Cabana located at 7501 Bellaire, Houston Texas 77074. Unlike the post that was made 5 months regarding the employees at that location being racist. I am Black American and was treated very rude. I placed an order through their online website for pick today July 13, 2025 at 9:15 am.. I received a confirmation through the online. But for some reason unknown to me they did not receive the order on their end. When I arrived I told the cashier what I was there for, she vaguely took my name or what I ordered. She said they are working on it. After waiting for 20 minutes for what I thought that they were working on my order turned out not to be. The manger and the cashier were very rude and non accommodating once they found out that was not my order they were working on. They sent Ms. Kelly out to give me an order that I placed while waiting on my BIG ORDER. She was the only one that showed any kind of compassion, while still trying to protect her manager ( I can only guess that they bully her) by saying they were busy, with me sitting there for almost 20 minutes I did not see a lot of activity that would have kept them from accommodating me. By the way the only reason I knew Ms. Kelly’s name was because she was the only one wearing a badge. Now I see why, those other ones does not want to be identified. As the previous post placed 5 months ago stated it is very true the employees working at that location are really making a bad reputation on Taco Cabana.
I will never go back to that location again and will spread the word. I wish it was a rating less than one star.
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By Lola D on May 17, 2025 Verified by Google

location the one off 35 and O Connor BEWARE the drive thru person kept flipping my card chip located on front of card. I ask why you keep flipping my card with a blank stare now he's a mute when he told me my total prior. Pay attention at these drive thru had to freeze card. I went inside to tell the cashier what happened and as I was leaving I guess manager came up to her. I had to leave to hurry and freeze my car.d I won't go there ever again will let others know as well to be on alert. Anything happens will sue and file charges.