By Ali Hinnawe on June 15, 2026 Verified by Google

I had a great experience working with Taqueila Ellis at CRW Flooring Depot. She was extremely professional, knowledgeable, and patient throughout the entire process. She took the time to answer all my questions, helped me explore different flooring options, and made sure I found the right product for my project.

What stood out most was her excellent customer service and attention to detail. She was responsive, honest, and genuinely cared about making sure I was satisfied. The entire experience was smooth and stress-free because of her guidance.

If you're looking for someone who is friendly, dependable, and knowledgeable about flooring, I highly recommend Taqueila Ellis and the team!

By Senan Saleh on May 7, 2026 Verified by Google

On April 15, I came into this store and placed a special order for tile. I was told by Tommy, whose real name is Haitham, that my order would arrive within five business days. After that time passed, I received another call saying the order still had not arrived. At that point, I requested to cancel the order and pick up my check because I could not continue waiting.

Shortly after, Tommy (Haitham) contacted me again and promised he could get the order within 10 more days, so I agreed to continue waiting. After 22 total days of delays, excuses, and lack of communication, I became extremely frustrated.

What disappointed me most was not just the delay itself, but how the situation was handled. After expressing my frustration through text messages, Tommy (Haitham), instead of having management or the owner professionally address the issue, involved people from my community who had absolutely nothing to do with this transaction. I started receiving calls regarding a private customer dispute. No business should allow an employee to involve outside individuals in a customer issue. That was extremely unprofessional and inappropriate.

I later spoke with the owner, Simon, and explained the entire situation. At the beginning of the call, I even asked him what the company’s mission was, and he stated that it was to make customers happy and satisfied. Unfortunately, I can honestly say I left this experience feeling neither happy nor satisfied. The delays already caused enough stress and financial loss due to rent and project setbacks, but the employee behavior and management’s acceptance of it made the experience even worse.

For the record, I never used disrespectful language toward Tommy (Haitham). I simply asked Tommy (Haitham) to stop contacting and harassing me, and I expressed how frustrating and exhausting this situation had become after weeks of delays and broken promises.

I do not recommend this business based on my experience. Very disappointing overall.

By ali mroueh on February 27, 2026 Verified by Google

My favorite flooring supplier, best selection and always best prices. Moe Dagher is very knowable with design and always helps me find the right tile options.

By Eric Sanders on February 11, 2026 Verified by Google

My second time using CRW with great results. The process is seamless with great customer service. I was assisted in my choices by Taqueila and she did a fabulous job understanding my needs and offering good suggestions.. CRW gets an A+

By Hanan Idi on February 6, 2026 Verified by Google

I had an order placed with floor&Decor and i was promised that my order will be delivered in the next couple days and kept rescheduling my delivery. My experience with CRW was amazing. PJ Taqueila and Haitham were so helpful. The team is very friendly, knowledgeable and very professional. They delivered my order next day early morning. From the moment I walked into their showroom, I was impressed. It has great options, fair prices. Great selection of material for any project. The whole process was quick and stress free. Highly recommended.