By Bazaar Gopher on June 5, 2015 Verified by Guest

my two daughters and i, all used the family vision clinics services including getting our eye exams and purchasing frames and lenses from them. There was a warranty for both of my children's frames, in May my oldest daughter had an incident at school and her glasses were broken beyond repair. My oldest daughter is on a medication that effects her eyesight so i figured ok ten days at the latest (which is when i was told, i could come back and get them) i did not think it would hurt her.... unfortunately she also has epilepsy, since the date i dropped off the glasses they have not been able to tell me where they are, when they are going to be repaired and today June 4 2015 i went in AGAIN (5 times at least) to try and find out about her glasses. I made it clear that she needs the glasses, she WAS 3 years seizure free.... now she is having tonic chlonic seizures again and they said "we will get on it tomorrow when our optometrist is here" I asked where they were and the receptionist told me "i don't know" I will never bring my business to them ever again.... sickening they are making a ten year old suffer and dodging all my questions.
sincerely a tired mother.

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By Bazaar Gopher on June 5, 2015 Verified by Guest

my two daughters and i, all used the family vision clinics services including getting our eye exams and purchasing frames and lenses from them. There was a warranty for both of my children's frames, in May my oldest daughter had an incident at school and her glasses were broken beyond repair. My oldest daughter is on a medication that effects her eyesight so i figured ok ten days at the latest (which is when i was told, i could come back and get them) i did not think it would hurt her.... unfortunately she also has epilepsy, since the date i dropped off the glasses they have not been able to tell me where they are, when they are going to be repaired and today June 4 2015 i went in AGAIN (5 times at least) to try and find out about her glasses. I made it clear that she needs the glasses, she WAS 3 years seizure free.... now she is having tonic chlonic seizures again and they said "we will get on it tomorrow when our optometrist is here" I asked where they were and the receptionist told me "i don't know" I will never bring my business to them ever again.... sickening they are making a ten year old suffer and dodging all my questions.
sincerely a tired mother.

Write a Comment