By Ruthanne on August 24, 2026 Verified by Google

We had an excellent experience. Our AC went out during the Arizona summer, and they were responsive, knowledgeable and, most importantly, honest. They quickly figured out that the problem was a burned disconnect rather than a major component failure and had us back up and running in no time. Yay Marck!

After a very hot and frustrating weekend, it was such a relief to have someone show up, diagnose the problem correctly and simply fix it. We really appreciated the professionalism, honesty and great service. We will definitely use them again and highly recommend them.

By Gary Lerman on August 8, 2026 Verified by Google

For those in the Phoenix Valley I strongly recommend Empire Plumbing and Air Conditioning. Our A/C went out on Saturday though we were waiting for our home warranty assigned company to come out it was just too hot to wait. I called Empire Tuesday morning and two hours later technician Dan D. came to my home and within an hour or so had us up and running. Empire sends out a text with a photo and short bio of the tech assigned for your appointment. Dan is down to earth and explained the issue and went over my aged system with recommendations post repair. On behalf of myself and my family we than you Empire and Dan for your exceptional customer service.

8/1/26 - Another service call and was fortunate to have Dan scheduled out once again. This time our irrigation backflow preventer started leaking and had to be replaced. Once again work completed with no issues whatsoever and our irrigation is back online. Thank you once again Dan!

By Bianca Weese on July 23, 2026 Verified by Google

Where able to get to me quickly for HVAC repair. They showed up at the earlier end of the two hour time span given. Went through everything step by step.Till they came to the problem. We're able to get the part and come back same day, and get me up and running.
Very very professional. Did not try to charge me for things.I did not need.
They're absolutely my go to now!

By Robert Beckman on June 16, 2026 Verified by Google

Best service options I’ve found in the Valley. When I needed them immediately (today) they were here in 90 minutes. When I’ve needed routine maintenance they save me money by scheduling something convenient.

It’s not the cheapest option (that’s called “duct tape” or “flex seal”), but you get what you pay for and more. That’s the hallmark of a good deal to me. Today I had a leak I needed fixed before we leave on vacation: not only did they take care of that but I also got a call to remind me to shut off my ice maker so it doesn’t freeze as I’m shutting down the water supply while we’re gone.

That’s the sort of service you get - understanding your actual issues rather than just what you said.

Also: Dan today was specifically excellent. Want to call him out by name.

By Barb Reader on May 4, 2026 Verified by Google

Angel, our technician today was punctual, friendly, and very thorough. He came to do the biannual inspection/maintenance of our air conditioning system. He left with maintenance suggestions, with no pressure. When you are in the biannual maintenance program you receive a small discount on services. We just wish it wasn’t so costly. You get various estimates from all kinds of HVAC companies which causes angst.
The technicians from Empire are good guys, it’s just the process as your air conditioner ages, things don’t last like they used to. And that’s disappointing.