By Joei Ferrigno on March 26, 2026 Verified by Google

Jeremy & Benji were the best! They explained every part of the demo process while being professional, kind and efficient. They both made a stressful situation more tolerable. Well done gentlemen!

By PLK Night on January 22, 2026 Verified by Google

Servpro representatives were timely in all the responses for quotes, options, and project timing. The crews (painting, roofing, and carpentry) were respectful, responsible and knowledgeable. The supervisors were responsive to all questions and offered best options. Their planning was thorough and coordinated which led to the successful upgrades of our garage.

Thank you ServPro

By Enrique Lozano on August 12, 2025 Verified by Google

I don't like writing negative reviews, but the service I have gotten from ServPro has been negligent at best. My 100 square-foot bathroom restoration took over eleven months.

My project began in September 2021 after water and black mold damage was discovered. The remediation process alone, which should have taken three weeks, lasted two months due to a slow pace and a failed mold test, culminating in a full demolition down to the studs.

The subsequent restoration was a "nightmare" for us due to severe organizational and communication issues. Our chosen materials list was repeatedly lost, promises for work scheduling were unfulfilled, and a critical city inspection was never requested or paid for, despite claims to the contrary. Over the course of the project, two different project managers left the company, and we were not informed on either occasion, having to discover the changes on our own after a lack of response.

After over nine months, we finally had a toilet and shower again, but the work remained incomplete. The work was finally completed after eleven months.

Ultimately, the company failed to deliver on its promises and their leadership was unresponsive to my attempts to connect with them regarding the issues. ServPro's slogan, "Like it never happened," is a stark contrast to our experience, as we will forever remember exactly what happened here.

By Holly Mellace on May 8, 2025 Verified by Google

Servpro is the best for cleaning up & restoring your flooded or damaged home. Benji & Gage worked late into the night & setup a bunch of machines to dry out my lower level after a main drain break & backup. When they came back again they also checked everything & disinfected, leaving the dehumidifiers to continue taking the moisture out of the air! So courteous & polite, they definitely deserve a raise (or at least a nice bonus,!) & if you’re unfortunate to need them, you should at least have relief & feel lucky that they’ll do the best job possible to help you get your home (or business?) safe, sanitary, & back in good standing! Thanks for all the hard work & dedication to making my house safe for my family, including small pets once again!

By Guajiro “Guajiro” on October 26, 2024 Verified by Google

Forever Grateful for ServPro’s Support

In the wake of Hurricane Helene, my business at the Cotton Mill was washed away by flood waters. The river crested at approx 24 ft in our district. ServPro’s incredible team lead by Vince, Clayton, and Joseph—joined forces with our community to help save the Asheville Cotton Mill where our business was housed. This act not only preserved our building but also breathed life back into our artist community. Thank you, ServPro, for helping us keep history alive. We can’t thank them enough for their dedication to our community. - Chris