By Martin Hutchinson on May 19, 2026 Verified by Google

Everything went through just fine. Done quickly. Blair was exceptional. 3 cheers to PGP.

By Kayla Goulden on November 24, 2025 Verified by Google

This company is withholding funds that do not belong to them, and are giving the run around about returning them. They made our signing experience so much more stressful than it needed to be. I would not recommend this title company to anyone I know, and you shouldn’t either.

By Cassandra Clemons on June 10, 2025 Verified by Google

PGP - thank you for helping get my clients to the finish line!

By D Souza on January 2, 2023 Verified by Google

Nov 21, 2022
Negligent Handling of Customers Personal Data
Privacy Violation
Exposure to Risk of Identity Theft & Fraud

In Sep 2022, we closed on our new house. PGP Title provided written and verbal assurances that all the closing documents containing our detailed, sensitive personal and financial information would be sent by encrypted email. This is standard practice to safeguard sensitive data. PGP Title is well aware that email is not secure. Before the closing they repeatedly reminded us that the wire transfer instructions would not be sent by email, but via a secure encrypted portal to prevent fraud.

Someone at PGP messed up big time and emailed us the closing documents, all 165 pages of them via regular email. The contents were NOT encrypted at all. We were shocked and upset at their sloppy and negligent handling of the customer's information. By exposing such information on the Internet, they have made themselves fully liable for fraudulent and other abuse of that information.

We immediately brought this to their attention, specifically to Angela Wright the branch manager and Denise Ausmus who handled all the paperwork. We have received no response from either to this date. They seem to have realized that PGP Title screwed up and they immediately “lawyered up”. Typical behavior expected from a guilty party.

A week later, we got contacted by Christopher Hinton, the company lawyer. Since he is being paid to protect PGP Title, instead of admitting their mistake and working to remediate it, he did the lawyer thing. Deny, deny, deny, blame the other party, obscure, and bring up irrelevant issues. When asked if we could record the phone conversation, he had a fit and emphatically refused.

We have tried to work with Chris Hinton and come up with a fair and just resolution to the problem PGP Title has created. We repeatedly emphasized that time is of the essence, because the longer our information is out there on the Internet, the greater chances of Identity Theft and that it will be used fraudulently. Instead, his tactic is to ignore and delay. He talks a lot and pretends to care but nothing has been actually done.

Our resolution to the problem PGP Title created is fair and reasonable to both parties:
Have PGP Title promptly do what they should do to remediate their mistake:
1. Provide us with 3 years of Identity Theft & Fraud Protection.
2. Refund us the costs we paid PGP Title because they did not provide the service as contracted.

It has been over 3 months now since they have been made aware of their problem. On Nov 6th 2022, we conveyed to Chris Hinton that Experian provides Identity Theft protection for a small cost. No response. He ignores our emails. The last time we talked to him, he claimed that the refunding money is illegal. He claims to be very busy, yet he drags this on and on. In the time he has spent arguing, denying and making stuff up, he could be done with this already.

By Brandon Mendoza on July 26, 2021 Verified by Facebook

My client closed at PGP title today and is thrilled and happy to finally close on a new home. Thank you to Andrea Pasciak who is an absolute go-getter with a positive attitude. She made the closing process seamless and comfortable.