By Joe C on September 15, 2026 Verified by Google

This service center is absolute garbage. They refuse to communicate with customers or ever have parts they need in stock.

Made an appointment two weeks ago for a few warranties, a tire rotation, and a safety inspection on my 2025 Ram. (This is the same vehicle that had a check-engine light come on before 3,000 miles and took 4 trips to this service center to be resolved).

I arrived at 0900, right on time for my appointment. While reviewing with a service agent he read that I was there for a tire rotation, an inspection, and a few warranties. He asked if I wanted an oil change, which I declined citing I recently had it done. I asked how long it would take and if he thought the vehicle would be ready by lunch time. He said it shouldn't take long and should be ready by mid-day.

I hadn't heard anything as of almost 2PM, so I called asking on the status. The service agent on the phone stated "oh, you're in for a tire rotation and an oil change"? I again said that I did not want an oil change and that I was told it should be ready by lunch. He said he'd speak with the service advisor in charge of my vehicle and have him call me back in 15-20 minutes. Two hours later they called and said my vehicle was ready.

When I arrived they asked me to sign paperwork. As I started to read through it, the service agent said "oh, don't worry, we'll provide you a copy" as if trying rush me to sign. I told him I wasn't going to sign until I read it, and then I started asking questions. They had completed an oil change on my vehicle despite being told twice I didn't want one. They also had not completed any of the warranty work which was the main purpose of the visit and was noted when I scheduled two weeks prior. The service agent told me they didn't have the parts for any of them and that I should "just call every week or so and see if we have them in part so you can come back for a repair".

At no point when I made the appointment, when I dropped the vehicle off, or when I called checking on the status was I informed that the warranty work, which was the specific reason for the visit, would not be completed. I only was informed after I started questioning the paperwork. So they managed to complete a tire rotation and an oil change that I didn't want and it took them almost 8 hours to complete.

I'm going to have to start driving an hour to another dealership instead of dealing with the incompetence and downright refusal to communicate with customers from this service center.

By Hanna Sumpter on August 26, 2026 Verified by Google

I had a great experience with the service department. Everyone, especially Landon, was friendly, professional, and helpful throughout the entire process. They kept me informed, answered all my questions, and made sure everything was taken care of properly. I really appreciate the excellent customer service and would definitely recommend their service department to others!

By Matthew Couvillion on August 3, 2026 Verified by Google

Truck broke down out of town during a job. Originally great service. I noticed a weird metal on metal sound while driving after getting back. Called in and the person I dealt with told me to swing in on a certain date. I drove a hour on that day just to be told that guy wasn’t there. The service manager told me I could leave my truck with them again but there was nothing else he could do. Wouldn’t even listen to sound himself. I’ll have to find someone local to me and pay to have it fixed. Thanks Rainbow!

Update: they are refusing to stand behind their work. I now have to to for my brakes and routers to be replaced again by a different company!

By Ray Gil on July 11, 2026 Verified by Google

By far the worst dealership I've ever been to. Promises over the phone to my daughter about a vehicle and a price point she could afford, to only get their and they wanted $300 more a month, putting it out of her price range. What the shotty salesman Craig did not expect was that Dad was coming to buy the car. After test drive and utilizing my only financial bank decisions and strong credit, the price magically came down the $300. Imagine that. At signing promises of two car keys and wiper blades were made. Then papers handed over to notice numerical part of address was incorrect. Explained that too late as already processed with DMV so I would have to go there and correct myself. I was then told it was too late in the evening to have the car detailed and I could pick up the next day. Upon arrival what a surprise, only 1 key and no wiper blades. The answer Craig gave me was that he would mail them to me. I went back in to complain. As I walked into the main office where all of the employees were hanging out in, one person asked what I needed. When I attempted to explain, they all laughed and said typical Craig. Needless I once again got no assistance. We are now 2 months later, the temporary license plate has expired, and I still have no plate. My daughter drove in town to try and pick up, and they told her sorry and they placed a 5 day extension plate on it and told her try back next week. Rather ridiculous that she lives over an hour away, and will now have to leave work early next week, whether they have the real plate yet, as they will only honor additional temp plates in 5 day increments. I called and spoke to multiple people, to finally get a manager, which only told me that he wishes I would of gotten with him sooner when all of this started, as he could of helped, yet now its kind of late and all we can do is come back every five days to update the temp tag from over an hour away. NEVER AGAIN and Hope this Reaches someone with Kids as attempting to save you the hassle. If were for me and my vehicle, I'd drop it back off and leave it.

By Paris Pusateri on July 11, 2026 Verified by Google

Back in October of last year I paid out of pocket of 1000 dollars to have a sensor replaced for my airbags under the dash board. I receive my car back days later with minor damages to the interior of my jeep. I have scratches all over the chrome which Brian the manager of the service department came out took photos talked to the technician and ordered the new piece to replace to make it right. I was thrilled in that moment. I got the call that the part was in to replace and voicemail (one voicemail) was left on my phone and still saved. I called to schedule the appointment to replace the part. My daughter needed up needing emergency surgery and we were at children’s hospital for some time unfortunately and called to cancel the appointment. After a full recovery and able to replace the part and get my recall fixed. I spoke to Brian he says since it’s been past 30 days they will no longer replace what they had messed up in my vehicle. If I had would have been informed about the 30 days I would have had a family member driver an hour across the lake from the hospital we were at to drop it off. Huge lack of communication on their part and they should still be responsible for fixing the interior of my vehicle. Made my value drop slightly if I ever wanted to sell. I don’t have scratches anywhere else in the vehicle I take extremely good care of it. From here on out I’ll take photos my self with time and date to make sure this doesn’t happen again to me. I wish I didn’t have to use them for recalls or any issues I may have. I wish Brian could of been understanding knowing they lacked on their part. Life can be crazy for people and it wasn’t out of neglect or not wanting to get it fixed. His demeanor on the phone was abrupt stern and unfortunately rude. He said “as for you part we are doing nothing we are not ordering or fixed it since it’s been months ago you failed to get it done nothing we are going to do for you.”Zero understanding of the matter. My daughters Health was more important at the time and her complications caused us to have a longer stay in the hospital she overcame. Anyone who gets a part to replace just remember you have until 30 day’s otherwise he will not allow you to get it fixed