By Rose Rooster on June 29, 2014 Verified by Guest

I have had a useless Nevada sun shelter partially assembled for a month because Sojag can't find the parts I need. First call to them took ½ hour to get to talk to someone. I was told 5 to 10 business days to get the parts I needed. After two weeks, nothing. Call again and spent ½ trying to talk to anybody there. I said that I wanted someone from Sojag to call me and get this resolved. I was told “We don’t have enough phone lines to make outgoing calls during the day. Wow! I was told by the parts department that they would pull them from a box and send them to me. A week later and no parts. I’m only 12 hours from Montreal. They now tell me they can’t find the parts I need and don't know when they'll send them! Absolutely the worst customer service I have ever experienced.
Stay away from SOJAG products.

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By Rose Rooster on June 29, 2014 Verified by Guest

I have had a useless Nevada sun shelter partially assembled for a month because Sojag can't find the parts I need. First call to them took ½ hour to get to talk to someone. I was told 5 to 10 business days to get the parts I needed. After two weeks, nothing. Call again and spent ½ trying to talk to anybody there. I said that I wanted someone from Sojag to call me and get this resolved. I was told “We don’t have enough phone lines to make outgoing calls during the day. Wow! I was told by the parts department that they would pull them from a box and send them to me. A week later and no parts. I’m only 12 hours from Montreal. They now tell me they can’t find the parts I need and don't know when they'll send them! Absolutely the worst customer service I have ever experienced.
Stay away from SOJAG products.

Write a Comment