By Alexander Gora on July 3, 2026 Verified by Google

Incredible service. Appointment was booked fast and relatively soon, given the volume of calls from the big storm on Canada day. Jacob K was my technician and he came at the beginning of the service window. All the work done was very thorough and professional. He was very informative and gave me everything I needed to proceed to get the work done and covered by insurance. I would recommend Francis to anyone and everyone. Thank you!

By Emmanuelle Keogh on June 12, 2026 Verified by Google

I hired Francis Home Environment to replace my electric hot water tank and provided photos and details months in advance. The appointment was booked a month ahead.

On the morning of the job, the lead called to say the team wasn’t equipped to safely rig the tank. I fully agree that safety is priority. I’m very disappointed the cancellation happened last‑minute after weeks of waiting and arranging my day around the appointment.

I had asked in advance whether the job could be done safely given the setup and the call center assured me it was fine. The service agents were respectful, but I was left without a new tank and without any alternative solution.

They are responsive, but customers should insist on in‑person job scoping by the service department, not rely on the call center’s assessment.

By Jay Rawlings on May 13, 2026 Verified by Google

I was happy when I saw 2 work vans arrive together, they showed up in full force! There was an electrician and 2 plumbers to replace my hot water tank and they had it all done in about 2 hours and they did a great job and they were also friendly and polite. Thank you for doing a great job.

By Tim Welch on April 16, 2026 Verified by Google

Dan D. from Francis arrived early, worked hard and really made us feel comfortable. When he found some damage on the heat exchanger, he checked and our exchanger is still under warranty - good news. He also found some mould on our AC unit however had a solution - a UV filter for our plenum. We've been dealing with Francis for a long time, and technicians like Dan D - and the ease of booking service - is why we have stayed.

By miriam campbell on March 14, 2026 Verified by Google

Firstly, I called to make an appointment and I was given one the same day and since I was already home that was great. Secondly, I was most impressed with the actual service and communication with the technician Eric who explained everything and my options for payment and the services available through Francis. I needed a part under my existing warranty and arrangements were made for that to be done. I received a phone call two days later to tell me that the part was in and another very timely appointment was scheduled.

I had the furnace serviced along with my gas Fireplace which I didn't know they did as in the past I has a different company do it. I will be getting my AC serviced soon so all in all three major things in my home can be looked after by one company. That's a huge plus for me.

The service was efficient, timely and the technician was clean, friendly and well mannered and I know I'm in good hands if and when I need them in an emergency.

By Jayant Singh on March 3, 2026 Verified by Google

I recently had a whole-home humidifier installed by Francis Home Environment and overall I’m satisfied with the experience.
The installation was handled by Chan, who was professional, punctual, and clearly knowledgeable. He took the time to explain the setup, worked neatly, and made sure everything was functioning properly before leaving. The workmanship was clean and well done.
The only reason I’m giving 4 stars instead of 5 is that during the sales discussion, I was told the humidifier would be integrated with my Nest thermostat. Unfortunately, that wasn’t possible at installation time due to wiring limitations, and I had to go with the manual controller instead. That means I’ll need to adjust humidity levels manually based on outdoor temperature, which is a bit of a hassle during Ottawa winters.
That said, the installation quality itself was solid, and Chan did a great job. With clearer communication during the sales stage, this would have easily been a 5-star experience.

By domenic meliambro on February 25, 2026 Verified by Google

Moe came was extremely interested in solving the issue. He went the extra mile to make sure everything was in place for me to get my water and heat back up as soon as possible. He was highly skilled and very knowledgeable and very articulate in explaining everything. I would highly recommend him for anyone needing this kind of service.
Regards
Domenic

By Jon Connor on January 5, 2026 Verified by Google

I’ve been trying to have a gas leak fixed since November and working with this company has been a nightmare. They’ve come three different times now and still haven’t resolved the issue. My place is usually left a total mess from the visit, and tonight the technician and his manager on the phone felt that leaving a $30 mini heater was an appropriate solution for the weekend. It’s the middle of winter and I have 1,100 ft2 to heat. I’m beyond disappointed but also just really confused that two people hashed it out and were like, “for sure just give him that space heater and we’re good, bud.” Incredibly negligent work and just tone deaf.

By Nurse Vee on December 2, 2025 Verified by Google

Our hot water tank suddenly broke, and Francis Home Environment came to the rescue! Their customer service was excellent from the first call — quick to respond, gave us a clear and competitive quote, and scheduled the installation for the very next day.

The technicians were professional, friendly, and extremely efficient — they arrived prepared, got everything done within about three hours, and left the space spotless. The whole process was smooth and stress-free.

If you ever need a new hot water tank, I highly recommend Francis Home Environment. They’re reliable, professional, and genuinely great people to work with!

By Ayman Kaddour on October 13, 2025 Verified by Google

Recently had a new AC and furnace installed by Francis Home, and I’m extremely pleased with the experience. After receiving several quotes from different companies, I chose Francis Home for their competitive pricing, professional approach, and excellent reputation—and they truly delivered.

The installation team, led by Dylan B., was professional, knowledgeable, and courteous. Dylan took the time to answer all my questions and made sure everything was done to a very high standard. The team worked efficiently, maintained a clean and tidy workspace, and the installation quality was outstanding.

I’m very happy with both the product and the service. I strongly recommend Francis Home and especially Dylan B. and his team for anyone looking for reliable and high-quality HVAC work.