By Maggie G on July 24, 2026 Verified by Google

This is by far the worst Sephora experience that I’ve ever had. I have been to plenty of Sephoras and every time I am greeted at the door and if not at the door, SOMEWHERE at some point while I’m in the store. I can’t say that this happened at this location. I walked in to pick up to order and the only interaction that I got was from the cashier who gave me an annoyed and disgusted look as if it was going to be a major inconvenience to have to deal with me a customer. The other woman working in the store was avoiding interacting with anyone in the store with the exception of a couple that walked in (maybe they own the store or spend thousands a month or something?) I walked up behind her and told her that I had a pickup order and she seemed shocked that I needed something from anyone in the store. This is the last time that I will be shopping at this location. I will use my gas to go to the Steele Creek location or the Kohl’s, as the staff is much friendlier. Some serious customer service training is needed here.

By Elena Hurtado on July 19, 2026 Verified by Google

I stop by to get my Tarte full coverage foundation. Unfortunately they are very limited on the brand products. I was a bit disappointed and ended up going to the Arboretum location.
To my surprise they didn't have it there either. Looks like im going to have to go to their South Park location where I originally bought my other one.

By Savannah T on June 21, 2026 Verified by Google

I have had an overall good experience with this sephora in the past, but today has changed that mindset…
My friends and I went today to get me a refill of the benetint and I walked in and was greeted by a lovely lady, then my friends and I were approached by a worker with blue hair and we said we didn’t need help. She then proceeded to approach us about 10 times, mind you we were only in there for around 10 minutes while hovering over us the whole time.
It is obvious she was worried about us stealing from the second we walked in which was somewhat upsetting.
As someone who works in retail it should be a simple thing to know not to profile some teen girls who come in as thiefs because it makes them uncomfortable, as me and my friends were.
I hope that this does not happen again.

By Brittney Jeter on May 27, 2026 Verified by Google

Saeeda P. is AMAZING!!! Saeeda did a full face make-up on me for a really special event and the results were quite impressive. This was my first ever makeover experience and she showed the upmost professionalism. I'm so excited to book with her for my next event! Thank you so much for showing me a different perspective of beauty, you're a true artist. 🥰

By C M on May 10, 2026 Verified by Google

Went in the store to buy foundation. The brunette with fair skin was assigned to assist me. She literally did nothing to help. I told her I’ve used maybelline in the past but ran out and need something today and she said “ well you can just go to ulta to get your Maybelline. I tried to look past that and asked for a recommendation on a bronzer. She refused to help color match, pointed me to the “second one in YSL”, looked and said “ oh the second one is missing. “
Then she literally walked away and just started talking to her co workers. I will never ever step foot in this horrible store again. I was made to feel as if I was a bother and very beneath her. Never again.