By India Bell on April 25, 2026 Verified by Google Petland

Honestly appalled by the way the animals are kept at this location, not up to the standards petlands usually operate at. A hedgehog in an open top enclosure with half walls right by the doors letting in cold air, not even enough bedding to cover the bottom of the hamster cages, unsupervised children putting hamsters in the bins and putting the bins on the floor (the hamsters can easily climb out), and a hamster being sold as a deal with a completely inappropriate cage setup (the wheel was the smallest wheel I have ever seen) I’m not shitting on petland as a company, but it is clear that the quality of the store is entirely determined by how much the staff cares, and I will not be supporting this location.

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By Lelania Diniakos on February 8, 2026 Verified by Google Petland

I went to adopt 2 new budgies. The staff were immediately helpful. Abby and sherry helped get what I needed to make my new feathered friends happy. I found them pleasant and knowledgable. I just wanted to say thanks for making my visit enjoyable.

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By Brooke Sotski on December 3, 2025 Verified by Google Petland

Tanis is amazing with our dogs! We’ve been seeing her for years, and even after moving to the southwest we still drive back to her. Our dogs get pretty anxious, and she’s the only one we trust with them. She’s the best!!!

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By Samantha Richard on December 2, 2025 Verified by Google Petland

I had such a great experience at Petland thanks to Emma! She was super nice, patient, and incredibly helpful. She even took the hedgehog out for my kids so they could see it up close, which absolutely made their day. Her kindness and knowledge made our visit amazing. Thank you, Emma, for making our Petland experience so great!

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By Emma Madsen on November 30, 2025 Verified by Google Petland

On Black Friday they have a policy where you can't make any returns. The store was not busy and there zero line up, they weren't able to do a simple return. I was purchasing other items but didn't go ahead with my purchase due to an unreasonable corporate policy.

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By jeanessa Antonowich on November 27, 2025 Verified by Google Petland

I was just at petland today at the crowfoot location. I just went there to return some little booties for my animal. I couldn't find the receipt so the worker said she would go look and see if she can find it in the system in back room. In the mean time I found the reciept!! So I told a women who looked like a manager " oh hey I actually found my receipt could you let the other lady know? I dont know what was going on....and the lady just left me hanging, probably a good 15-20 minutes. In the store while she was in a room doing god knows what. She just left me waiting like an idiot. Then when she came out, I asked her very politely," did the last person, not just let you know that I found the receipt and I am out here still waiting..... She just doesnt say a word ...and has literally the worst attitude look on her face...So I asked again, louder, did she not tell you that I found the receipt? Still she blatantly ignores me doesnt say a single word. Then she does my return in her rude demeanor. I even bought a $100 worth of things because I was waiting so long I wasnt planning on getting anything !!! And I don't know what her name is. I actually should have looked at it, but It was completely rude and the terrible customer service, worst I've had in a long time, so I don't know, I think she either needs to get a new job or learn some common courtesy and be a better person. Her cashier, ID was E. MP3 4158. Her actions alone costed Petland a good customer today. Petland will not be the pet store ill be going to. Ill be going to Petvalue, pet planet or Walmart..literally anywhere but here. This women WILL cause more lost customers. I would be embarrassed to have an employee treating my customers like that.

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By LA Bara on October 8, 2024 Verified by Google Petland

Came here for a birthday party and it was pretty great overall. The hour of interacting with animals was anwesome and the price was reasonable for a hosted party.

My main point of contention is the cleanliness of the party room. The folding chairs were disgustingly dirty. I brought my own Lysol wipes and tried to clean them as best I could before the party started but it was mostly futile, they are deeply grimey and I only got the bigger drips and sticky gobs off. The floor was also really gross, I think it gets swept but never mopped. The fridge had something spilled in it at one point, which was old and congealed when we went to put things in it.

Honestly, if they cleaned the floors once a week and replaced the nasty chairs with ones that are easily wiped down, it would make all the difference here.

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