By Tony P on January 24, 2026 Verified by Google

Amazing products and services!! The owner is very helpful and I would recommend him to all our family and friends!

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By B - real on January 16, 2026 Verified by Google

Dear Manager,
I am writing this letter in absolute fury and disgust over the appalling, racially motivated treatment I received at your K & K Pet Foods store in Langley, British Columbia, on [insert date of incident, e.g., January 15, 2026]. As a Black man, what should have been a straightforward package pickup devolved into a humiliating display of discrimination by your clerk, Jordan, and I will not stand for it. I demand a thorough investigation and immediate accountability.
I arrived at the store to collect my package, excited and prepared with all necessary documentation. I presented my identification without issue, but when it came to address verification, Jordan abruptly and smugly declared that only "government-issued" proof of address would be accepted—no exceptions. I immediately offered multiple legitimate alternatives: a formal letter from my landlord explicitly confirming my residency at the listed address, my most recent internet service bill showing my name and full address, and even my phone bill as additional corroboration. These are widely accepted, verifiable documents used by banks, government services, and countless businesses every day. Yet Jordan refused them outright, hiding behind some rigid, arbitrary "policy" while giving me a look that made his bias crystal clear.
This had nothing to do with rules and everything to do with race. As a Black man in a predominantly non-Black area, I know exactly what targeted scrutiny feels like—and that's what I experienced. Jordan's dismissive attitude, his refusal to even consider reasonable proof that would have satisfied any fair-minded person, and the condescending way he enforced this so-called requirement screamed prejudice. Had I been white, I have no doubt he would have accepted one of my documents with minimal fuss and sent me on my way. Instead, I was singled out, demeaned, and denied my own package in what felt like a deliberate act of exclusion. Your store's policy—if it even exists in such inflexible form—became a convenient shield for racism, and Jordan wielded it without hesitation.
I left the store empty-handed after wasting my time, fuel, and emotional energy, feeling degraded and unwelcome in a place that should serve the public equally. This is 2026, not the dark ages, and no one should have to endure racial gatekeeping while trying to pick up pet supplies. Your failure to train staff properly or to implement inclusive, common-sense verification procedures has allowed this kind of bigotry to flourish.

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By Maddison Daniels on November 4, 2025 Verified by Google

Amazing food and treat selection! You can tell they really love pets! My kids love to see Happy the cat!

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By Andie Howell on September 3, 2025 Verified by Google

Fantastic staff and great selection of food and toys. They are very friendly, helpful, and experienced staff, and I usually swing by after work to say hi to Happy (pictured).

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By Keith on July 16, 2025 Verified by Google

Great service and friendly..buy all our stuff here

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By Sherona Liu on June 19, 2025 Verified by Google

I had been looking for the enzyme toothpaste for my dog in the past few days and was not able to get any at Korna, Bosley’s or Mr Pets. I was so so happy to find it at K&K! The staff is very friendly, the owner Jay is very nice, patient and knowledgeable. The store is neat and tidy. Highly recommend!!!

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By julian caffrey on November 17, 2022 Verified by Google

Very helpful staff. We bought the wrong dog food, and they let us exchange it for the correct one with no hassles - even though we'd opened it. It's nice to have the personal touch of a local store, and the prices are on par with the big stores, and some items cheaper, so there's no real reason to drive to central Langley.

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By Tony P on January 24, 2026 Verified by Google

Amazing products and services!! The owner is very helpful and I would recommend him to all our family and friends!

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By B - real on January 16, 2026 Verified by Google

Dear Manager,
I am writing this letter in absolute fury and disgust over the appalling, racially motivated treatment I received at your K & K Pet Foods store in Langley, British Columbia, on [insert date of incident, e.g., January 15, 2026]. As a Black man, what should have been a straightforward package pickup devolved into a humiliating display of discrimination by your clerk, Jordan, and I will not stand for it. I demand a thorough investigation and immediate accountability.
I arrived at the store to collect my package, excited and prepared with all necessary documentation. I presented my identification without issue, but when it came to address verification, Jordan abruptly and smugly declared that only "government-issued" proof of address would be accepted—no exceptions. I immediately offered multiple legitimate alternatives: a formal letter from my landlord explicitly confirming my residency at the listed address, my most recent internet service bill showing my name and full address, and even my phone bill as additional corroboration. These are widely accepted, verifiable documents used by banks, government services, and countless businesses every day. Yet Jordan refused them outright, hiding behind some rigid, arbitrary "policy" while giving me a look that made his bias crystal clear.
This had nothing to do with rules and everything to do with race. As a Black man in a predominantly non-Black area, I know exactly what targeted scrutiny feels like—and that's what I experienced. Jordan's dismissive attitude, his refusal to even consider reasonable proof that would have satisfied any fair-minded person, and the condescending way he enforced this so-called requirement screamed prejudice. Had I been white, I have no doubt he would have accepted one of my documents with minimal fuss and sent me on my way. Instead, I was singled out, demeaned, and denied my own package in what felt like a deliberate act of exclusion. Your store's policy—if it even exists in such inflexible form—became a convenient shield for racism, and Jordan wielded it without hesitation.
I left the store empty-handed after wasting my time, fuel, and emotional energy, feeling degraded and unwelcome in a place that should serve the public equally. This is 2026, not the dark ages, and no one should have to endure racial gatekeeping while trying to pick up pet supplies. Your failure to train staff properly or to implement inclusive, common-sense verification procedures has allowed this kind of bigotry to flourish.

Write a Comment

By Maddison Daniels on November 4, 2025 Verified by Google

Amazing food and treat selection! You can tell they really love pets! My kids love to see Happy the cat!

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By Andie Howell on September 3, 2025 Verified by Google

Fantastic staff and great selection of food and toys. They are very friendly, helpful, and experienced staff, and I usually swing by after work to say hi to Happy (pictured).

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By Keith on July 16, 2025 Verified by Google

Great service and friendly..buy all our stuff here

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By Sherona Liu on June 19, 2025 Verified by Google

I had been looking for the enzyme toothpaste for my dog in the past few days and was not able to get any at Korna, Bosley’s or Mr Pets. I was so so happy to find it at K&K! The staff is very friendly, the owner Jay is very nice, patient and knowledgeable. The store is neat and tidy. Highly recommend!!!

Write a Comment

By julian caffrey on November 17, 2022 Verified by Google

Very helpful staff. We bought the wrong dog food, and they let us exchange it for the correct one with no hassles - even though we'd opened it. It's nice to have the personal touch of a local store, and the prices are on par with the big stores, and some items cheaper, so there's no real reason to drive to central Langley.

Write a Comment