By Barley on January 10, 2016 Verified by Email

I called for an appointment to have my guinea pigs' nails trimmed on Thursday for Saturday and was given a 3:00 appointment. I rearranged my entire day for the sake of not having to leave her in my car while I did other errands . I arrive to at 3 and was told that the groomer had LEFT yup YES LEFT the store --no explanation no phone call.No manager on site.
So I would give this store less than 1/2 a star if I could. The salesperson then told me it was her first day there.......she didn't even know how to respond she checked the booking log and said my name was scratched out- really i'm here so it wasn't me who cancelled was it.......So I went on my way and spent my hard earned money at Global Pets on Harwood -at least they appreciated my money!!!!!!!
So much for shopping and supporting our INDEPENDENT shops which I try to do but when they are improperly managed and my time is wasted- obviously customer respect isn't a priority is it!!!
NEVER AGAIN
BARLEY

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By Rose Frog on June 7, 2015 Verified by Guest

They were wonderful with our very old cat; caring and patient. It went very well and we have no hesitation in recommending KC.

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By Purple Gorilla on June 7, 2013 Verified by Guest

Highly recommend...she did a lovely job on my dog!

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By Umber Box-jellyfish on September 25, 2011 Verified by Guest

I highly recommend Cathy. She does a fantastic job - my fur-baby always looks perfect afterwords. She is also great with my dog who can be a little grumpy at times. She does cats too!

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By Boysenberry Ape on March 3, 2011 Verified by Guest

Cathy, the groomer, works wonders with my baby, she HATES being groomed and has even bitten her a few times (sorry!) but Cathy worked with her and was able to get the job done. Prices are reasonable as well.

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By Barley on January 10, 2016 Verified by Email

I called for an appointment to have my guinea pigs' nails trimmed on Thursday for Saturday and was given a 3:00 appointment. I rearranged my entire day for the sake of not having to leave her in my car while I did other errands . I arrive to at 3 and was told that the groomer had LEFT yup YES LEFT the store --no explanation no phone call.No manager on site.
So I would give this store less than 1/2 a star if I could. The salesperson then told me it was her first day there.......she didn't even know how to respond she checked the booking log and said my name was scratched out- really i'm here so it wasn't me who cancelled was it.......So I went on my way and spent my hard earned money at Global Pets on Harwood -at least they appreciated my money!!!!!!!
So much for shopping and supporting our INDEPENDENT shops which I try to do but when they are improperly managed and my time is wasted- obviously customer respect isn't a priority is it!!!
NEVER AGAIN
BARLEY

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By Rose Frog on June 7, 2015 Verified by Guest

They were wonderful with our very old cat; caring and patient. It went very well and we have no hesitation in recommending KC.

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By Purple Gorilla on June 7, 2013 Verified by Guest

Highly recommend...she did a lovely job on my dog!

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By Umber Box-jellyfish on September 25, 2011 Verified by Guest

I highly recommend Cathy. She does a fantastic job - my fur-baby always looks perfect afterwords. She is also great with my dog who can be a little grumpy at times. She does cats too!

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By Boysenberry Ape on March 3, 2011 Verified by Guest

Cathy, the groomer, works wonders with my baby, she HATES being groomed and has even bitten her a few times (sorry!) but Cathy worked with her and was able to get the job done. Prices are reasonable as well.

Write a Comment