By Holly Jackson on May 6, 2026 Verified by Google

Update: I filed a complaint with BBB and provided documentation including the receipt Chris emailed me. Matthew responded with a fake receipt. It’s one thing not to own mistakes; it’s another to lie and misrepresent a transaction. Buyer beware.
Original review: My trainer, Sam, is amazing. It’s the company RightFit that is problematic. I submitted an inquiry through the website. Two people, Matt and Chris texted me in response. Matt sent a text offering a free month of personal training. I made an appointment through the link and spoke with Chris.
Chris asked me to fill out a form in prep for our call. Among other goals, I stated my desire to train 45 min 3x/week. On our call, Chris gave me a price to train 3x/week for 4 months. I agreed and made the first of 4 payments that day. I sent Chris a screenshot of the text for the free month.
Next I spoke with Karyn. Our call was recorded on Fireflies AI. She began by asking if I was training 2x/week. I said no, 3x, and specified MWF. She documented the requested schedule. She told me to sign up for the app, but did not mention there’s a monthly charge of $15. (I cancelled that quickly) She also made the intro to trainer extraordinaire, Sam.
About 2 months into my training, Karyn tells me I’m running out of sessions. I ask her how that’s possible when I paid for 4 months. As evidence, it’s the reason my payments were split into 4 parts. I tried reaching out to Chris via 2 phone calls and a text. I asked if he recorded our call. I got no response.
Matthew asked to speak with me and said there was a miscommunication. He said I bought 32 sessions. I told him Chris and I never spoke in terms of # of sessions. I asked for 4 months of sessions 3x/week. He gave me a price and I’ve paid in full.
Matthew refuses to honor the price I was quoted. He said the best he can do is offer 4 free sessions. I am due 20 more sessions, including the free month promised. Four months is insulting. I was clear in what I asked for; RightFit was clear in what they told me it would cost. Now they aren’t honoring the agreement, and Matthew is acting like the misunderstanding is mine. He wasn’t on the call, and the other person who was on the call is conveniently unavailable. You can find a great trainer through RightFit. Unfortunately they might cheat you out of money in the process. BEWARE.

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By Anne Stelts on January 30, 2026 Verified by Google

I worked with Kathleen for 5 months to maintain muscle during weight loss and rehab a hip replacement. She was very knowledgeable and friendly. I was amazed that she could fit a full workout in her backpack. I felt comfortable having her working with me in my home (and my dog adored her!). I met my fitness goals and had an overwhelmingly positive experience.

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By Samantha Socrates on November 13, 2025 Verified by Google

Taylor is great! He's very patient and versatile training my family of 4. Age 12-64. Keeps us all motivated and engaged.

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By Meredith on October 4, 2025 Verified by Google

I’ve been matched with. Great trainer who comes to my home 2 x’s a week. I have sciatica and have had a hard time finding exercises that help. My trainer has been great at creating a good workout without irritating my back.

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By Abby Rhodes on September 16, 2025 Verified by Google

I had a very positive experience using RightFit. Matt mattched me with my trainer Melanie, and she showed me how to use the gym equipment, and she gave me very effective exercises for full body strength training. I can definitely recommend using this service.

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By Judy Petree on January 26, 2025 Verified by Google

Shawnee is excellent. She is going slow with me so I can improve balance and get stronger. A+

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By Dennis Gibb on December 16, 2024 Verified by Google

I'm 78 and not likely to be competing in sports any time soon. However I was not feeling a good as I would have liked and I was starting to have muscular skeleton issues ( sore back and neck, joint pain, cramps etc.) I decided to try to see if training the right way might help. I was not interested in a military boot camp style training. I was matched with Shannon who took the time to understand my issues and concerns and then formulated a plan for me. We meet once a week for an hour and then I have to homework that I do (stretching mostly). I can feel the difference and everyone I meet tells me I look better. My posture has improved and that changes a lot of things. I can feel the difference every day. It is easy to schedule appointments with this group and to cancel or rebook if a conflict occurs.
I highly recommend them and if you are in the Seattle area I recommend Shannon.

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By Bridget Roche on December 11, 2024 Verified by Google

Louciana as a trainer is fantastic. Listens to concerns and works you out- you’ll feel it for days (in a good way)!

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By Gene Bobik on November 27, 2024 Verified by Google

Our personal trainer, Jin, has been on-time, enthusiastic. encouraging, and very knowledgeable. We are enjoying working with him.

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By Mary and Gene Bobik on November 22, 2024 Verified by Google

Our personal trainer, Jin, has been on-time, enthusiastic. encouraging, and very knowledgeable. We are enjoying working with him.

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By Milena Acosta on November 20, 2024 Verified by Google

I was lookin for a trainer able to come to my gym at home. RightFit and Matthew helped me with that without any problems or additional charges. My plan was created for just for me. Contacting with Them was always very professional and easy and fast. I got one of the best trainer in my life! My trainer was Kim Meyers and she is incredible! She has huge knowledge, she was always motivating, and always push me to do my best. Kim always has very friendly approach to me and that made my training more effective, less-stress and productive. RightFit helped me achieve my fitness goals and feel stronger than ever. I highly recommend them to anyone looking for a dedicated and effective trainer

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By Mary Holt on November 10, 2024 Verified by Google

Dustin was my trainer and he was exceptional. He listened to my goals, made suggestions and developed a training protocol that will help me be successful. This experience was better than I could have hoped for.

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By Jose Paredes on October 24, 2024 Verified by Google

Best!
John is very knowledgeable,professional and charismatic.
Exactly what I need to further my training

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By Sara Gross on March 14, 2024 Verified by Google

Incredible experience! Sean was knowledgeable, professional and easy to work with. He was motivating and positive and is really good at what he does. I would definitely recommend this business!

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By Herman Sheynin on February 15, 2024 Verified by Google

Great experience so far. I have had three training sessions so far. My trainer works me pretty hard. I would not be able to achieve the results without her.

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By Angel Cheng on January 26, 2024 Verified by Google

Very responsive, professional and did a great job of matching me with a trainer I love working with. Highly recommend Matthew and his team to help you get back on track to a healthy, fit life!

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By Denise Tighe on December 8, 2023 Verified by Google

We retained RightFIt Personal Training and Personal Trainer Miguel to assist my mom with gaining strength, balance and flexibility. We have been able to see a significant improvement since her start date.

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By Terry Hefter on December 1, 2023 Verified by Google

I can't say enough about this wonderful business. I was provided with a terrific trainer who is also a very nice person but unfortunately, after a while, a medical problem she had caused her to have to discontinue with me. I then started with another wonderful trainer who also is a really, really nice guy. Both of these people kept my 89 year old body functioning as if I am a whole lot younger!!!

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By Bernadette Gaffney on October 5, 2017 Verified by Google

Personal Trainer, April, was terrific! Not only did she grasp the difficulty of my initiating training after multiple orthopedic surgeries, the exercises she selected were ideal for me. I made significant progress and she was instrumental in my being highly motivated. She is knowledgeable, professional, warm and engaging while encouraging (pushing?!) me to try my hardest. I found Matt to be very responsive and appreciate his good judgment in pairing me with April. Highly recommend Right Fit!,

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