By Monica Azevedo on June 30, 2026 Verified by Google

From the beginning, everyone at Duane’s has been helpful and courteous for what was a stressful situation. They walked us through the process, provided constant communication (not me reaching out) and wanted to be sure that we understood and if we had any questions. Duane’s staff made us comfortable and confident with them. THANK YOU AJ, MONICA AND TEAM!!

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By Tina Vo on May 22, 2026 Verified by Google

I'm a returned customer, because my car was involved in a hit and run. The first time was my son's car and they did a wonderful job. What I love about this place are their fast communications, efficient, and great teamwork. Monica is a sweetheart. She handles the front desk exceptionally well and smooth. She helped set up the car rental for me, so when I drop off my car, the rental car is already there. I really appreciate that, because I do have a busy schedule. Also, a shout out to Matt and Clay for fixing both mines and my son's car! Thank you all for an awesome job!

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By Rachael on April 4, 2026 Verified by Google

To begin with If I could give more than 5 stars Duane’s would get them all. My baby needed a whole BBL her back end was all smashed in and Duane’s came through with a DBP (Duane’s body & paint job) I got a new back end, better than I expected. It started in the office with Monica she has the most patience and respect I say this because I came to her as an upset customer due to my insurance company and she calmed me down the customer service she delivered was beyond superb. Alex was very good as well! There were a handful of employees who I got to speak with and they all had great attitudes and customer service skills! I don’t regret going to them. I am beyond thankful, grateful, and blessed to of had my experience with them! I did have to edit the photo, I promise it’s my car!

Duane’s I do need a paint job on my front side so maybe we can negotiate a contract and get a complete paint job with advertisements so I can advertise for you for life. 😂🤣

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By Alex Uribe on March 2, 2026 Verified by Google

Duane’s body and passing was a total God-send. Monica was very welcoming and helpful with arranging a rental car during the repair time. Ajay explained what needed to happen in great detail including the stickers than I didn’t even know were behind the paint. Alex kept me in the loop every step of the way and even got things done ahead of time. I was able to take a whole day off the rental time.
Great team, great service. Thank you

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By Marina Speed on March 2, 2026 Verified by Google

My experience at DBP was incredible! The work the did on my car was amazing and on a timely manner. And the front desk receptionist Monica was so helpful and patient and kind. Alex was amazing to work with her took care of me and I recommend this shop to anyone who wants 100 quality repairs and service.

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By El Chileno DMV on February 7, 2026 Verified by Google

Someone had drilled a hole in my cars gas tank, and when I called my insurance they said they work with Duane's Bodyand Paint. I agreed to have my car repaired there and I am really happy I did. They sent a tow truck to get my car on Monday, and I got it back on Friday. They worked with my insurance to get everything fixed. I got text messages and phone calls to let me know how things were going. When I went to pick up the car they cleaned both the inside and outside really well, which was a nice touch. About 24 years ago I had taken another one of my cars there that was in an accident, and they did a fantastic job back then. I hope to not have to go back there for any other accidents my car may have. But if I do, I know the job will be done well.

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By Paula Ann Lee on January 9, 2026 Verified by Google

The BEST experience I have ever had at an auto shop. Monica was friendly and extremely organized and made the process super easy. The office was super clean, well decorated and had coffee, water and snacks. Alex and Matt were exceptional with getting estimate and repairs done. They explained the problem and even shined the tires! The customer service at Duane’s Body & Paint was fabulous! I highly recommend them for getting your car taken care of!!

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By Dave Clemons on December 26, 2025 Verified by Google

Duane’s Body & Paint did an absolutely excellent job on our car from start to finish. Communication was outstanding — they kept us informed every step of the way, which made the entire process stress-free.

When we got the car back, it was perfect. The quality of the work exceeded our expectations. They even helped us out by setting us up with a rental car, which made everything incredibly convenient.

We dropped the car off directly at their shop, and honestly, it could not have been easier. Even though they’re located in Sacramento and we came all the way from Cameron Park, CA, it was 100% worth the trip.

Professional, honest, and easy to work with. I would not hesitate to recommend Duane’s Body & Paint to anyone looking for top-notch work and great customer service

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By Kathryn Dillard on October 8, 2025 Verified by Google

The mechanics, manager and staff at this shop went above and beyond to repair my car when I was hit by another driver. Alex’s passion for doing good work shows and they were willing to work on my car even though it’s an older model, unlike the first shop I took it to. They closely inspected the car and found damage the previous shop didn’t. They also worked with my insurance and did extra detail work on the interior which I wasn’t expecting, and were very transparent about expected repair time and all costs. I highly recommend this local gem if you ever are in an accident. I will send anyone I know who needs autobody work here going forward!

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By Georgii Berulava on June 12, 2025 Verified by Google

Duane's Body & Paint did an excellent job painting my bumper and repairing the rear fender. Also, a special thank you to Zach for his professionalism.

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By Sarah Schubert on June 9, 2025 Verified by Google

I took my daughter Lily's car in to be repaired and was helped by Zack B. He was super efficient, helpful, polite and thorough from beginning to end. And the shop did a fabulous job on the repair! Couldn't be more pleased, the whole experience was really professional.

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By Brian Niderost on April 29, 2025 Verified by Google

After being hit from behind, I went to Duane's Body & Paint to get the my older truck repaired. Me going through the other party’s insurance was proving to be quite difficult. However Duane’s took over for me and, although there was very little money in it for Duane’s, the entire staff treated me like their most important customer. They did a great job of handling the troublesome insurance company and most importantly, did a wonderful job in repairing my truck. Highly recommended!

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By Pat Ruchirushkul on April 27, 2025 Verified by Google

My car was damaged when it was hit by a U-Haul truck and it needed the bumper, passenger-side fender and headlight replaced. Duane's was able to work with the insurance company to ensure a smooth payment process as well as arrange for a rental car. Zach was upfront and communicative throughout the entire process, and my car was repaired within a week. They even polished the driver-side headlight to match the new one! My car came back looking good as new and clean, inside and out.

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By Maddie Murphy on April 8, 2025 Verified by Google

Zach and the team at Duane’s were incredible from start to finish. I came in with damage to my driver-side door, and they had it fully repaired within an hour. Zach was super friendly, explained everything clearly, and made the whole process stress-free. The quality of the repair was excellent — you’d never know the door was damaged. If you need fast, reliable, and professional service, this is the place to go. Thanks again Zach!!

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By Kat L on March 17, 2025 Verified by Google

Thank you to everyone at Duane's Body & Paint. I brought my car in after getting rear-ended and they took care of everything. Alex was great to work with and communicative throughout the entire process. I would highly recommend coming here!

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By Douglas Evans on March 4, 2025 Verified by Google

Had a fantastic experience from start to finish. Zack was a pleasure to work with and I found them to be very honest and reliable throughout the process. Highly recommend!

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By sally lee on February 25, 2025 Verified by Google

Duane’s Body & Paint (DB&P) is the best auto body shop in the Sacramento area. They provide the best auto body and paint work, fairest prices, and most helpful customer service. I highly recommend DB&

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By Jim K on February 15, 2025 Verified by Google

A positive experience from the very beginning!
The hood of my truck got damaged from a falling tree branch while driving home last week. The insurance agent scheduled an appointment for me at Duane’s within the hour. The staff at Duane’s were very friendly and professional. I was given an estimate and was scheduled to deliver the vehicle for repair. The drop off a couple of days later was fast and easy. I was expecting the repair to take a couple of weeks and was amazed to hear that I would have the vehicle back before the end of the week (4 days!!). I was kept up to date on their progress via text or phone conversations daily. The job they did was nothing short of spectacular. My truck looks like new! Zach and others there were so nice to work with and the facility is spotless. Not at all what you would expect at an auto body shop.
JK

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By Augustus Frates on January 8, 2025 Verified by Google

This place is amazing . Everything is easy. They made my car look brand new .

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By Iman Villasaldo on November 5, 2024 Verified by Google

Duane's Body and Paint delivered exceptional service. I accompanied my mother to have her vehicle repaired. The customer service was impressive. They did a fantastic job, restoring the vehicle to pristine condition. Additionally, they thoroughly cleaned the interior, leaving it spotless. My mother was thrilled.

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By brianna washington on June 28, 2024 Verified by Google

Everything was fine until it wasnt.
Document EVERYTHING before taking your car to them because they WILL try and cheat you.

I met with Zach as my estimator; wouldn't really recommend working with him. He makes implications that customers are liars, trying to get over on their shop.

I was in a wreck, for which I was deemed not at fault.
I was hit on my front right side (near my coolant reservoir).
The morning after the accident, I found a puddle of my coolant on the ground, underneath my car, on the impacted side of the car.

Prior to this, I had a set repair date with DBP of 6/18.
However, after my observation, I immediately called my insurance adjuster and let her know this car was unsafe to drive & why. She agreed, and helped with the arrangements for early pickup with my rental.

After picking up my vehicle today, while the inside & out were wonderfully cleaned, my A/C would not cool down.
My reservoir is slightly over half full ... my A/C was fine & now it's not.

So I spoke to Zach and he tells me "what's impossible" and that my malfunctioning A/C is not due to the accident.
Then he says it's up to the insurance company to decide and from there they add it on the ticket, but more than likely the answer is no...
So of course I speak to my insurance & let them know and she tells me that she and DBP are in cahoots together and she will take his word over mine, EVEN THOUGH she already documented and acknowledged my safety concern.

So not only can you not trust CSAA Insurance Group via AAA, but you cannot trust Duane's Body & Paint either. They do not value their customers or remain mindful of their experiences with their auto accidents.

I went in with A/C, came out with hot air.
I don't want money or anything else. I just want A/C for this 100+ degree weather for my daughter and I.

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By MME on June 19, 2024 Verified by Google

I've taken three Tacomas to Duane's for accident insurance covered repairs over the last 25 years. Honest, upfront, timely, quality work every time. For truck #3 I asked Hector about fixing an unrelated(non-insurance) crease 5" x 1/2" deep in the top half of the right front fender behind the wheel well. He gave me a reasonable price but I didn't pull the trigger. 4 days later when I picked up the vehicle I noticed they had popped out the crease such that the fender was 85% better than it was, unnoticable at first glance. You will not be disappointed. 6 Stars!!

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By K D on February 17, 2024 Verified by Google

Professional and very kind. I went through the other party's insurance, but Duane's still made sure that I was kept up to date on repairs and adjustments to the estimate. They coordinated with enterprise for getting my rental and were even finish ahead of schedule!

Full disclosure, my car was a mess, lots of long hours of travel with a child every weekend... it was a mess and the guys detailed the interior. Embarrassed but greatful. Definitely would recommend Duane's for any body work.

Thank you!!

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By Samantha Fernandez on December 13, 2023 Verified by Google

I chose this place since it was in my insurance’s network. I wasn’t sure at first since it didn’t have top ratings. I previously took my cars to Kniesel’s but I wish I had known about this place sooner because I would have come here every time instead. My car had damage on and around the right front quarter panel from an accident and the whole right side looks amazing!!! My car now has a “good side” for photos. 😅😂🤣😆🥹 I am so satisfied with the work done to my car. My representative was Zach who didn’t seem to be much of a people person over the phone or in person. Alex checked me out and he was very kind and more open to interaction. There was constant interaction via phone from the moment I scheduled an estimate. Contact to confirm any drop off and or pick up dates and times. They also use a system called CarWise so you can stay updated with costs and know where in the process your car is regarding service. The front lady is very friendly and accommodating.

They work with the Enterprise located on Broadway to switching to or front a rental is seamless. I was able to drop my car off at Duane’s, pick up the rental from there, drop the rental back off at Duane’s and get my car back. Such an easy process for what can be a stressful event.

Not only was the outside shining, the inside had been cleaned also which I appreciate because I didn’t have time to do so before I dropped it off! I frequent the car wash multiple times a week and clean inside and out of my car, so for them to do that upon return was a great surprise! I’m sad to know I can’t go through the car wash for 30 days while my car “heals” but it’s worth it considering the past work I’ve gotten done elsewhere! Super grateful for their time, patience, and great work! I would recommend Duane’s if you don’t know where to get your car repaired!

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By Abigail Green on December 1, 2023 Verified by Google

Clay and the entire staff was amazing when I took my car in to get fixed. Clay performed a thorough estimate and explained everything to me in detail. Clay is extremely professional and his customer service was incredible. The repairs to my car turned out great and the turn around time was less than a week. The system they have to view updates on your car was so easy to use and allowed me to follow along with the progress. The entire staff at Duane's was also incredible. Everyone was so accommodating and thorough. The shop itself is clean and welcoming. The front desk attendant was also very kind and professional. They earned a customer for life with this experience and I highly recommend this shop to anyone looking to get their car fixed!

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