By Julia Short on September 3, 2026 Verified by Google

My experience with Ooten Law Firm was extremely disappointing. Before payment, I felt like they genuinely cared about my case. After they received my money, however, I felt completely ignored and repeatedly rescheduled.

I provided all of my documents in person and was later asked for them again as if they had never been received. I never had a proper sit down consultation to go over my case, discuss a strategy, or explain what was actually being done. I didn’t even meet Matt until the day I fired the firm, when I was asked if I planned to pay more money.

After terminating their services, I repeatedly requested an itemized summary showing what work was actually performed with the money I paid. Nearly four months later, I still have not received one.

I had consulted with three other law offices that provided free consultations and actual game plans before requiring payment. Looking back, I wish I had trusted my gut and chosen one of them.

I feel like I paid for legal representation and received nothing but rescheduling and frustration. I would not recommend Ooten Law Firm and would strongly encourage anyone considering them to do their research and ask exactly what services they will receive before paying.

By Narayanan Satyamurthy on September 1, 2026 Verified by Google

Attorney Robert Straight at Ooten is just awesome! Robert helped us navigate what could have been a prolonged drama quite nicely. His representation was on point, subdued yet effective. He was patient with us, understood the nuances and got us through a rough patch. I highly recommend him!

By Kris Burnett on July 28, 2026 Verified by Google

The staff at Ooten Law made me feel safe and taken care of immediately after I was wrongfully arrested. Truly the most trying and fearful moments of my life and this group took the reins and got the whole thing expunged from my record. They really listened and basically held my hand through the entire process. Now it is behind me and I can move on to better days. I not only suggest, I strongly urge anyone needing legal advice or legal help of any kind to contact Matthew Ootens office before any other!

By Rocky Bryant on July 24, 2026 Verified by Google

I highly recommend Ooten Law Firm! They were absolutely wonderful to work with from start to finish. They made the whole process so much easier, answered my questions, and truly made me feel like they cared about helping me. Everyone I dealt with was professional, friendly, and easy to talk to.

I’m so thankful for everything they did for me and couldn’t have asked for a better experience. If you need a law firm that will actually listen, help you, and be there when you need them, definitely give Ooten Law Firm a call! ⭐⭐⭐⭐⭐

By Matt on April 1, 2026 Verified by Google

I recently had a traffic case in a county near Knoxville and went looking for legal representation.

From my very first call, I was treated with respect and genuine understanding of my situation. I worked exclusively with Crystal, and she was excellent throughout the entire process. From our initial conversation all the way to the trial date, she remained professional, reassuring, and positive about the outcome.

Thanks to her hard work and dedication, we were able to achieve a great result. I am greatly appreciative of everything she and the law firm did for me. I would definitely recommend them and their services to anyone in need of legal assistance in the area.