By regina jackson on June 7, 2026 Verified by Google Heritage Ford

I would leave zero stars or a negative Star as if I could I brought my 2015 Ford Fusion titanium hybrid here to get checked out because I was getting a service engine now light and the vehicle had stopped starting completely I had it towed in and explained what was going on to the service department my vehicle was there for some hours and eventually ended up being there overnight I did not even receive a courtesy call letting me know they were keeping my vehicle the next day I had to call in myself to check on my car and express my disappointment with the professionalism of the workers because no one told me my vehicle was going to be kept their longer however I try to be understanding about the situation and I let it go and I informed them to please just take their time and figure out the issue because i had a rental car and I really wanted to know what was wrong with it about a week later I received a call saying that I needed to get a new transmission . I denied the service because my vehicle had 350k miles on it and I felt it wasn't worth it . I then went to have the vehicle towed back to my home to prepare to sell the car and when I went to pick up the vehicle with the tow truck driver there were numerous parts of my car taken apart and not put back together whatsoever which tells me that there was absolutely no care used with taking care of my vehicle and as a member of the lgbtq community and a minority we are often treated poorly when going to dealerships for whatever reason . so fast forward a month later I sell the car thinking I need a new transmission and the people who buy the car from me tell me that it only needed a new harmonic balancer which was around a $30 part so not only did this company try to get me for over $8,000 of unnecessary money they lied to me about what was wrong with the car and hinestly they probably never properly looked at it to figure out the problem and made something up thinking that i would go for it and I ended up selling my car for way less than the value I could have gotten for it because they misinformed me about what was actually wrong with the car. so I would highly suggest you proceed with caution when going to this dealership or any dealership in Modesto

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By Cheryl Omoregie on March 7, 2026 Verified by Google Heritage Ford

Great service was treated very kind helped me to understand what. The issue was with my Mach E
I will continue to do have my vehicle serviced there
I personally recommend anyone to have their vehicle serviced by Ford Technician are great always smiling and addressing you properly
Their shuttle service is awesome they will give you a ride to and from your home great service
Cheryl O

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By Claudia Martinez on March 5, 2026 Verified by Google Heritage Ford

I had an amazing experience at this dealership! From the moment I walked in, everyone was welcoming and professional. The entire process was smooth, transparent, and stress-free.

Moises was absolutely outstanding. He was patient, knowledgeable, and never made me feel pressured. He took the time to answer all my questions, explained everything clearly, and truly worked to get me the best deal possible. I really appreciated his honesty and dedication.

If you’re looking for someone who genuinely cares about helping you find the right car, ask for Moises. I highly recommend this dealership and will definitely be coming back in the future!

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By Rachel Peters on February 16, 2026 Verified by Google Heritage Ford

I just recently purchased my dream vehicle a Ford Bronco the Badlands series. Our sales person, Moises Rocha was AMAZING!!! We were doing a trade in and he made the process so quick and smooth. So if you are looking for a vehicle to buy, stop in and ask for Moises. You won’t be disappointed. Thank You again! We know we will be enjoying it for a very long time.

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By Manny Rodriguez on February 11, 2026 Verified by Google Heritage Ford

This is my second time I’ve used Heritage Ford for my 2014 Mustang. Omar was helpful and all Staff is willing to help and I’ve have had a great experience. Car is always done when they say it will be . To me that’s important when it’s your only transportation. There’s the old saying you get what you pay for . But quality is key . Never had any issues with having to go back . Once it’s diagnosed , they fix the problem. I’m back on the road !

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By Ashlie Ringeisen on January 17, 2026 Verified by Google Heritage Ford

We had an excellent experience at Heritage Ford thanks to Moises. From start to finish, he was knowledgeable, professional, and genuinely helpful throughout the purchase of our new 2026 Super Duty F-250 SRW. He took the time to answer all of our questions, explained features and options clearly, and never made us feel pressured at any point in the process.

Moises made what can often be a stressful experience feel smooth and straightforward. His communication was great, he was attentive to details, and he truly went above and beyond to make sure we were comfortable and confident with our purchase. We couldn’t be happier with our new truck and the service we received.

If you’re looking for a salesperson who is honest, patient, and easy to work with, we highly recommend asking for Moises at Heritage Ford!

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By Ray Tracy on October 23, 2025 Verified by Google Heritage Ford

As always a great experience purchasing my F150 from these professionals here at Heritage Ford. Thanks guys see ya in about 5000 miles for my first lifetime oil change!

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By Lori Austin on October 16, 2025 Verified by Google Heritage Ford

Another dealership that plays games with numbers to trick customers. Was given a buyers estimate and it had highly inflated government fees and sales taxes. When you mention it they won't even acknowledge it, even though numbers don't lie. I hope anyone that buys from here checks the dmv reg fees (government fees) and their sales tax percentage and make sure it is accurate before they buy. I bought from another dealership that was straightforward.

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By Ray Little on October 11, 2025 Verified by Google Heritage Ford

The staff at Heritage Ford are always professional and helpful and provide excellent customer service. They even will drop you off and pick you up when your vehicle is being serviced. Great job guys and gals!!!

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By John Cabral on September 26, 2025 Verified by Google Heritage Ford

The recall notice said nothing about having the car all day. I made an appointment for nine. I thought maybe it would take an hour or two. Then they told me it would take all day. It was nice that the shuttle gave me a ride home. I called multiple times. They said they’d call me back. They forgot about me. 5 o’clock shuttle went home so I had to find a ride back to Ford. I got there at seven. They left the keys with the sales person. I understand they were understaffed and busy, but for my experience, it wasn’t the best.

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By joe slacker on August 5, 2025 Verified by Google Heritage Ford

Bought my 2nd Ford in a row from Jerry Urban. The go to salesman at Heritage Ford! 2 at bats. 2 Home Runs! It had a at factory problem with it. So now it's time to bring up Nunie, the Service Manager. He hit it out of the Park! 3 Home runs! He took care of everything! Now I got my new Ford Escape Hybrid, and what a blast it's to drive! SALES, SERVICE. Worth the drive to Modesto from SAC! Next time I'm there I'll check out the Parts Department for some rear seat covers. I'm expecting another Home Run! Check them out!

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By Viviana Lopez on June 8, 2025 Verified by Google Heritage Ford

The team was super friendly and made the impossible possible I was able to get my dream car and was assisted by Moises. I greatly appreciate the assistance and help that we received from him.

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By Ruben Davila on April 11, 2025 Verified by Google Heritage Ford

I’d wanna recommend anyone who wants a Quality, dependable, and reliable car to come to Heritage Ford in Modesto . Talk to Johnson Yadigar & Robert Simon , shout out to there finance Fred. These Men made me feel like family. The took my trade in and gave me a generous amount for it. They worked as a team and got me in a newer car and drove away feeling right about the purchase.. free oil changes for life and if you know bout that it’s a relief to know that I don’t ever have to worry about that again.

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By Rick Looper on March 27, 2025 Verified by Google Heritage Ford

From the time I stepped onto the lot I was treated with respect, no pressure. Andreh did a hell of a job. He went through all the function of the truck. He knew his vehicle, unlike other deals I met with. The whole team did a great job. They didn't drag out the process, much appreciated. I'm happy I purchased locally....so far.....lol! If your looking for a new vehicle, go see them.

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By mp on March 10, 2025 Verified by Google Heritage Ford

Thank you Heritage Ford of Modesto for excellent car repair service.
I was told at a wheel shop my water pump was leaking, it needed replacement. I went to Heritage Ford, within minutes the Service Advisor had a Mechanic looking under the hood. The mechanic
took the time to explain the situation, then got on the phone to talk to my son. They didn't think the water pump was the problem, suggested
a diagnostic test. Turns out all it needed was a gasket replaced. I was saved hundred of dollars! Imagine my relief!
The Service Advisor was so nice throughout my entire experience. The gentleman who operates their shuttle vehicle also deserves praise. While waiting my turn to be dropped at my house, I witnessed the shuttle driver provide exemplary service to an older man who needed considerable help exiting the vehicle. I am a medical professional, I was totally impressed by the thoughtful care given to this older man. Thank you Heritage Ford, you earned my 5 Star Rating!

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By Jefferson Abuan on March 9, 2025 Verified by Google Heritage Ford

At the time of this post they have a couple Bronco Raptors and a Dark Horse which I saw in person for fun. Thank you Moises for letting me check them out and assisting me on my window shopping! 😀

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By Jeff Bell on March 1, 2025 Verified by Google Heritage Ford

I bought my truck here 5 years ago and have brought it here for all service and oil changes. This last visit was the fastest I have ever been there for an oil change. Maybe 45 minutes before I was called up. Pleasant surprised. Great job

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By Tony P on February 27, 2025 Verified by Google Heritage Ford

My third service on my new truck and every time a miss on service expectations.
1. Neglected to service DEF, what else was missed? Service manager did have the servicing re-accomplished.
2. Spilled DEF on side of truck and never cleaned up after servicing
3. Neglected to clean battery posts.

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By Megan Bennett on February 19, 2025 Verified by Google Heritage Ford

Eddy was great helping us find the exact truck we wanted, and went above and beyond by staying late on Valentine’s Day to help us, and Fred made the purchase process as simple as possible. The staff were not pushy or overwhelming and it was an overall pleasant experience. Eddy did a great job explaining all of the truck functions and the Ford app before leaving and the manager got the truck washed for us the next day since we left with the truck late on Friday. Excellent service

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By Stephanie Hernandez on February 4, 2025 Verified by Google Heritage Ford

Fred & Andres took care of us this past Saturday. They did an amazing job explaining the whole process as first-time buyers. We left the dealership very happy/ satisfied with their customer service. They were very professional and patient in answering all our questions. We will be returning for future services. 🙂

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By Bak on February 3, 2025 Verified by Google Heritage Ford

Great Service Parts Department.

I've been doing business with Manny in the Ford Parts Department for years, and he always delivers outstanding service. His extensive knowledge, prompt assistance, and friendly demeanor make every visit a pleasure. Manny consistently goes above and beyond to ensure I get the right parts, and his attention to detail is impressive. I highly recommend him for all your parts needs! Thank you, Manny, for always ensuring a great experience!

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By A Adams on January 18, 2025 Verified by Google Heritage Ford

Arrived at my service appointment on time. Informed service tech that I had an appointment about an hour from when I checked in. Got the usual we will try our best. But in true Heritage fashion they pick you up at your actual appointment time making me over 15 minutes late for a ONCOLOGY appointment. The shuttle gentleman is super sweet! He dropped me off and even informed service folks to keep a look out for my call. When I called for the shuttle they left me on hold 15 minutes one time and 10 minutes the next. I was merely trying to get the shuttle to come pick me up so I could get back to dealership. Instead I had to wait there for a whole hour after all my medical stuff was finished. Some might like to believe this is just a coincidence but it happens every single time. Also when dropping off in the am I told them I needed to be back by a certain time to pick up my kids from school. So again more games car is ready at exactly the time I stated not a minute sooner but when I go out to leave conveniently they have me blocked in front and back. This service department is terrible they like to play games and the owner does nothing to these rude complacent service techs. Service is so terrible I’m looking to get rid of our Ford. The past three years of dealing with this dealership have been a nightmare. They are petty and like to play games. This is par for the course every single time I take our vehicle in there. When I brought it in earlier this week for the same service they called me right before shuttle went to lunch. I explained I was right across the street and needed a ride due to not being able to carry the bags due to my surgeons restrictions. I was basically told too bad and had to walk back with an arm full of bags cause they couldn’t take a couple minutes to come grab me. I was in a lot of pain being forced to walk back to dealership on my own. Who does this??? Don’t make the mistake we did buy elsewhere Heritage Ford service is complete crap. I will never do business with this dealership again!!

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By Art Hidalgo on January 8, 2025 Verified by Google Heritage Ford

I love heritage for they're always so friendly and nice. The texts are very knowledgeable, and they get you out in a good time. And then this new service, where they bring it, drop the vehicle up back to you is absolutely awesome.So I can't say enough about noony or the rest of the crew there

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By Stephanie Miller on December 21, 2024 Verified by Google Heritage Ford

We had a broken sway bar link on our Ford Explorer. My husband is unable to drive right now and Heritage Ford came and picked the car up, took it in to the shop, fixed it, and returned the car the next day. It was covered under warranty and there was no charge. Excellent customer service that will keep us as loyal cutomers!

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