By John Culp on July 4, 2026 Verified by Google

This store caters to people in the trades. I was sent there by my builder to check on kitchen and bathroom plumbing fixtures. My wife and I got there shortly before closing, and a young man at the counter helpfully let us borrow a Delta catalog. When I returned next day with a list of several thousand dollars' worth of fixtures and a couple of questions, the senior man in charge was unfriendly and unhelpful. He said "Why are you here? Do you want me to show you pictures on the computer or something?" I explained that my builder, who recommended him highly, had sent me to check out fixtures, I had gone through their catalog, had a list and some questions about comparisons and prices. He told me "We don't have a showroom. There's one in Johnson City." He did answer a question I had. I went home and ordered several thousand dollars worth of stuff from Lowe's. If you're a builder or plumber, I'm sure they're great for you. If you're a homeowner, stay far away. We've been to the showroom in Johnson City, BTW. They have a limited selection of stuff on display. We didn't know you're expected to make an appointment to talk to a salesperson. After we looked around at displays for a while one had an opening. They did what salespeople do, trying to sell us whole suites of coordinated stuff for the whole house when we were looking for a few specific things. I've gotten E-mails from them for months. My builder bought some stuff from them to rough in our bathrooms, and I've bought stuff elsewhere instead. I'm done with Ferguson. Your experience and needs may be different from ours, and you may find them delightful.

By Dodie Bishop on November 4, 2025 Verified by Google

Very helpful. Had the part Lowe's didn't.

By Brian Stuart on February 15, 2023 Verified by Google

My mother is elderly and needed help finding a handle for her shower. They went above and beyond helping her find the right one and also made sure she had the right tool to replace it. She went on and on about how nice they were. Keep up the good work guys.

By P.R. O on March 9, 2021 Verified by Google

Very friendly customer service.. Good place to get stuff Lowes or Home Depot is out of or dont carry.

By Jeffrey Napier on September 18, 2019 Verified by Google

I was looking for a Pfister aerator and was unable to find i. I got no help whatsoever from my local plumbing store, so i stopped bt Ferguson while in Bristol for business and Dereck was more than helpful in contacting to manufacturer to try to track down the part number. Although in the end we were unable to find the part due to a roadblock from the manufacturer, it was in no part due to lack of effort on Dereck's part.