By Mary Hanson on June 11, 2026 Verified by Google

Our family had a complicated account that was in a Trust and we were so impressed with Darla Lobendo who took us through everything, step by step. Her communication skills, which are so important, were excellent. She followed up conversations with emails, making sure we were always on the same page. A person like her can never be replaced by AI.

By Shannon Murphy on April 2, 2026 Verified by Google

I had quite the dilemma this morning with some fraud in my account and just moving out of state. I needed a new debit card but becausw I did not change my address with the bank and only the post office, they wanted to verify the address which takes 30 days. I didn’t not have over a month to wait for a card - Eric at the bank was able to get this done and got an override on it so I didn’t have to wait 30 days then order. It was stressful but Eric made all of that go away with his tenacity to help me! Thanks Eric and American National for helping a customer of 12 years:)

By Roger Bonham on February 27, 2026 Verified by Google

Was lock out of our account was very helpful getting us back in

By Michael Carrithers on February 18, 2026 Verified by Google

Won't work with me to get access to my account that's under my social security number. Customer service is telling me that it's my wife's account and she needs to give me her permission to use my account.

I will take my business to someone who is willing to help. Online access is also per individual for joint accounts.
Avoid these people at all costs. Corporate Monster. Nothing more than that.

By Matt Cherne on January 15, 2026 Verified by Google

I have been banking here for over 17 years. I have always had great service until today. I will be closing my account as soon as I talk to the head boss due to the rude behavior I have experienced from Dra which I guess is the area manager. From how she was acting and treating me when I tried to have a conversation with her about an issue they don't care if they lose me as a customer and she treated me horribly. Dont recommend using American National Bank.

Update to this situation. A senior vice president of American National Bank got back to me and said the conduct of this employee and the interaction they had with me would be addressed. They are also going to make updates to their training programs and policy to ensure this type of experience doesn't happen again. I will be keeping my account open for now. The SVP addressed the situation very quickly.