By Brian Diaz on September 4, 2026 Verified by Google

I really wanted to have a positive experience with Stanley Martin, especially after purchasing a brand-new home, but the way my ongoing HVAC issue has been handled has been extremely disappointing.

My A/C problems started approximately three months ago. Since then, there have been multiple service visits, but the underlying issue was never properly resolved. The system continued struggling to cool the second and third floors, and the problem eventually became severe enough that the HVAC contractor confirmed a refrigerant leak and determined that the evaporator coil needs to be replaced.

The home has now reached approximately 93°F indoors, and I have been unable to reasonably stay or work from the house. I work remotely, so this has directly displaced me from my own home. I have also had to make alternate arrangements because I have a partner and a pet, and remaining in the home at these temperatures is simply not reasonable.

What makes this even more frustrating is that this did not happen suddenly. The HVAC issue had been reported and serviced repeatedly over the course of several months, yet the root cause was not identified until the system was essentially unusable.

I was told the replacement evaporator coil had been ordered, but there was no confirmed ETA. I was later advised that if the part did not arrive by the end of the day, the repair could be delayed until after the Labor Day weekend. In the meantime, I repeatedly asked about temporary cooling, including portable A/C units, and no temporary solution was provided.

I even purchased fans myself, but when the home is already around 93°F, fans are simply circulating hot air and do not solve the problem.

On top of that, my electric bill was approximately $140 in June, while each of the last two bills has been around $240, despite the HVAC system failing to properly cool the home. I cannot say definitively that the HVAC issue caused the entire increase, but it is extremely concerning to see a roughly 70% increase in electricity costs while dealing with a system that has been running and struggling to maintain temperature.

I understand that manufacturers can have delays and that Stanley Martin may not control when a specific Trane part arrives. What I do expect, however, is for a homebuilder to take responsibility for finding a reasonable temporary solution when a major system in a brand-new home fails under warranty particularly when the problem has been ongoing for months and the home has become extremely uncomfortable to occupy.

At the moment, the solution has essentially been to wait for the part while I stay somewhere else.

For a newly constructed home, this is not the level of warranty service or post-closing support I expected. I hope Stanley Martin takes this seriously and improves how situations like this are handled for homeowners in the future.

By sueann walker on March 4, 2026 Verified by Google

Resident review. Closed August 28th 2025. Let me start by saying Stanley Martin hit it out of the park hiring Shawn and Jay. This does not at all reflect my experience with them as they are wonderful and I adore them. Now to get into the one star review. My taxes for the lot for 2025 (taxes based on lot and flips to being taxed on the home in 2026) were prorated by Stanley Martin. Their correct share is $1009. Stanley Martin gave a credit of $300 for their portion of ownership for 8 months causing my escrow to be short causing my mortgage payments to increase after just four months of residency. Stanley Martin includes at closing a document that states you are responsible for the difference. Look for this and be your own advocate prior to closing to ensure they are paying their fair share and not passing the buck over their customer. As a developer- you know better. Stanley Martin was contacted and has no desire to make it right. I was advised, I signed the paper. I used their financing and their closing attorney.

By Joe Burrow on February 11, 2026 Verified by Google

Stanley Martin Homes is the way to go!

Our experience was professionalism, expertise, and personalized service thanks to Shawn Kessinger and his team. Jay is also part of the team and they are both outstanding. Shawn has great communication skills,efficient and effective work process with a personalized approach.

Both Shawn and his team demonstrate care and support and reliable 24/7.

We highly recommend Stanley Martin. They employee the best!

By Hannah Mendiola on January 27, 2026 Verified by Google

I’m currently renting across the street from this neighborhood. I am hopeful to purchase a home this summer. I love the product and the sales person Shawn, was terrific. Not only did he go over the ins and outs of the home and Nexton but broke down the home buying process for me. It was very helpful as a first time homebuyer who has never done this before. I’m very appreciative of his time and information.

By Jamie Hall on January 25, 2026 Verified by Google

I came through the community on a whim when visiting relatives - I’m considering relocating. The model home is beautiful and the person working was very helpful (Shawn). He sat with me for quite some time talking through the area and giving advice based on where my work would be located. His knowledge on the area is what impressed me the most and I appreciate him spending the time and giving advice.