By Erbo Shan on January 23, 2026 Verified by Google

I’ve shopped at this BC location multiple times, and each experience has been consistently excellent — largely thanks to Lingling.

I’ve requested transfers on several occasions when my size wasn’t available in store, and she handled every one of them efficiently and professionally. The items always arrived quickly, and communication was clear throughout the process.

What really stands out is her approach: knowledgeable, calm, and never pushy. She focuses on understanding what you’re looking for rather than trying to upsell, which makes the experience feel genuinely professional and stress-free.

I’ve returned multiple times because of this level of service, and I wouldn’t hesitate to recommend working with Lingling.

By Emanuele Sequi on July 18, 2025 Verified by Google

Very nice workers, especially Nelia that welcomed me in the store. They seem really enjoying working for such an important and beautiful Italian brand. The atmosphere is excellent, enjoyable and the stuff is always generous to answer your questions. Despite I was not willing to buy anything I still received an amazing service and treatment, since I was curios to visit the branch in Vancouver, which is something that should not be taken for granted. Many luxury brand stores employees in downtown are not as welcoming and available as I have experienced by stepping into Cucinelli's store. Great job and hope you continue to work in this way, spreading the ideals and extraordinary values that Cucinelli has.

By Perry on March 28, 2025 Verified by Google

Thanks again, Henry - for making our shopping experience here an absolute pleasure everytime. Brunello Cucinelli and their staff is what makes them stand out amongst others.

By Dean Poittris on February 15, 2025 Verified by Google

Very happy with Brunello Cucinelli. I’m excited to go back and buy more wonderful clothing. I would also like to thank Nelia for reaching out to me personally… a very human touch… see you soon.

By Mohamed Fathy on October 9, 2023 Verified by Facebook

There is no doubt about Brunello Cucinelli (100 stars and my number one favorite brand for years). I have known Henry (at the Thurlow location) for years now. He is simply amazing ( like a close friend and a family member ). The kindest , most professional, and most wonderful person on earth ( words cannot really describe how much respect and appreciation me and my family have towards him ). I would always give him a 1000 stars.