By Sam Saltonstall on May 26, 2026 Verified by Google

I brought in a specialized kenevo with sticky cranks, and they told me immediately the bike was completely destroyed and my only option was to buy new $7000 bike from them. I left and fixed the problem in about a minute and the bike is perfect.

By Johanna on November 18, 2025 Verified by Google

Most awesome eBike shop and team!
We bought 3 ebikes there this year, very happy with all of them. They went out of their way to help me find a bike that fit all my very specific ideas and ordered it for me since they usually don't carry it. They service/repair all our ebikes (let's not judge number of bikes), too. Some of my family practically lives on their bikes, so the fast repairs are very much appreciated :)

By Veronica on March 16, 2025 Verified by Google

My husband and I were looking to buy e-bikes. A friend recommended PMW! I have to say it was the best experience ever. Rick is very knowledgeable and took us on the best bike tour with the e-bikes. It was great fun. No pressure sales. Aaron the owner is very knowledgeable as well. He wasn't trying to sell us something we didn't need. They both spent quite a bit of time with us explaining the in and outs of e-bikes as it was so foreign to us. We greatly appreciate the time and honesty. We ended up purchasing an Velotric Discover 2. I love it. If your looking for a new ebike, I highly recommend Petaluma Motor Wheel. Thank you Rick and Aaron. Looking forward to riding. 🚲🚲

By Patricia Britton (Geewhizpat) on March 9, 2024 Verified by Google

This is a fabulous ebike shop. So I have written a long review to recommend Petaluma Motor Wheel. I ordered a very custom ebike from Canada and did not have a pro ebike mechanic to help me with final assembly. You see, I am a senior with hand limitations due to arthritis and wrenching any heavy duty bolts tortures my hands. This purchase was my 3rd Ebike so I am knowledgeable and I can do smaller adjustments. I called numerous Ebike shops/stores in Sonoma County who really just dealers selling branded E-bikes and frankly, were not interested in my high end foldable Ebike on order that they didn’t represent. Then I called Petaluma Motor Wheel and Erin, the shop owner and experienced mechanic responded like an independent shop and right away he agreed to schedule the final assembly. I supported the shop and purchased add ons like grips, a MIK adapter plate for the rear rack and mirror for getting the bike street ready and we communicated by email to nail down the final assembly mods. It took 60 days for my bike to arrive by courier…the same week I brought the 85% assembled Ebike to Erin and he spent 4 hours inspecting the bike, truing the wheels, mounting the seat, adjusting the brakes etc. while I watched and as he also made pointers and suggestions for the break-in all along the way. It was an excellent job at a very reasonable cost. Erin made the bike safe and ready for the road. I have never received that TLC treatment in a VIP way before. Erin is a gem and a and he carries some beautiful e-bikes. I particularly loved the cargo bikes. You will not go wrong with Petaluma Motor Wheel. The customer service is impeccable and absolutely fun.

By Scott Peattie on February 20, 2024 Verified by Google

Picked up a cargo e-bike from Aaron at the shop. Had no idea what I wanted but quickly found the one on my second visit. Took a quick test ride, placed the order, and picked it up a week later. Aaron was kind enough to fully assemble the bike for me, saving me hours of work. Very happy with the purchase!