By Cerise Duck on November 9, 2013 Verified by Guest

I am very disappointed by Canyon plumbing service department.

Yesterday I have placed service call to Canyon plumbing for in-floor water heating and plumber had checked my hot water tank, water heater system and fixed the issue of floor heating with a comment that their is airlock in the pipes. It was not until next morning that we realized that there is no hot water in the entire house.

Today morning I placed again emergency call to canyon plumbing regarding hot water. Plumber came and informed me that the hot water system thermostat switch which is attached to wires which he touched yesterday were failed.

This failure is due to the fact that plumber opened the door of my hot water drum yesterday and fiddled with wire. Plumber agrees that he opened my hot water drum pulled the wire out from the drum but is not agreeing that he has done a mistake and charged us again 2nd visit plus the part cost in addition to yesterday visit cost.

This is absolutely ripping innocent customers out from their pockets we have trusted canyon plumbing and installed expensive systems in our home and service that canyon provided is very poor.

I would not recommend anyone going for this company their service department is very poor and arrogant. They have totally played very well with the situation you pay for 2nd visit or will go without analyzing the issue.

How come my hot water thermostat will fail in a day still remains a mystery.

By Cerise Duck on November 9, 2013 Verified by Guest

I am very disappointed by Canyon plumbing service department.

Yesterday I have placed service call to Canyon plumbing for in-floor water heating and plumber had checked my hot water tank, water heater system and fixed the issue of floor heating with a comment that their is airlock in the pipes. It was not until next morning that we realized that there is no hot water in the entire house.

Today morning I placed again emergency call to canyon plumbing regarding hot water. Plumber came and informed me that the hot water system thermostat switch which is attached to wires which he touched yesterday were failed.

This failure is due to the fact that plumber opened the door of my hot water drum yesterday and fiddled with wire. Plumber agrees that he opened my hot water drum pulled the wire out from the drum but is not agreeing that he has done a mistake and charged us again 2nd visit plus the part cost in addition to yesterday visit cost.

This is absolutely ripping innocent customers out from their pockets we have trusted canyon plumbing and installed expensive systems in our home and service that canyon provided is very poor.

I would not recommend anyone going for this company their service department is very poor and arrogant. They have totally played very well with the situation you pay for 2nd visit or will go without analyzing the issue.

How come my hot water thermostat will fail in a day still remains a mystery.