By T A on July 20, 2026 Verified by Google

Employees at that bank have become very rude. They should have more people that are at the front desk to address issues and not just two people. And they shouldn’t have lines that say one is for customer service for like the app and the other one is for deposits they should be able to do like all the work to get things done more efficiently. They need to do something fast cause I’m not well. I am so the harvest customer I’m not gonna go to this particular location ever again.

By Kitty Holohan on May 28, 2026 Verified by Google

Thank you Ms. Kay for your help today. Your patience for all my questions was greatly appreciated.

By Anthony Bailey on December 23, 2024 Verified by Facebook

Was in line to draw money out for Christmas at the aArvest on Kelly highway the male teller called up next person in line then when my wife walked up he told her to go to the back of the line and took the lady behind her accused her of cutting when the whole time his back was to everyone that was in line this is very rude and unacceptable behavior. Luckily the lady's were very nice their and helped her when he wouldn't should have got his name but was very irritated ended up walking off.

By Joetta Butcher on May 9, 2024 Verified by Google

The automated phone system was changed "to better assist the customer " but now it only gives out 10 transactions, it won't let you check additional transactions, I DO NOT use the bank app nor do I want to, and I DO NOT use the online banking system, nor do I want to because I DO NOT trust them. I used the automated phone system to keep my account balance and confirm transactions had cleared. PLEASE put the additional transactions option back on the automated phone system, and PLEASE share this comment with whomever can fix the automated phone system that was just changed to better serve the customer

By hogfan2016 on August 4, 2022 Verified by Google

I go to the ATM to deposit money. The ATM took my money and didn’t deposit it into my account. I speak with Wendy over the phone and she shows NO EMPATHY. She is so blunt and tells me I have to wait until tomorrow to get it fixed & that it was going to be 10 Business days and that she couldn’t do anything and that there was nothing she could do. One, I understand that she may not be able to do anything, but if you don’t show empathy or actually feel sorry when you say “sorry” & tell me bluntly that I have to wait for my money… that’s not right. And I go to the drive thru to deposit the rest of my money after I give her the debit card where I want it deposited and she still put it into the wrong account. Makes me not want to go to the bank again. If you don’t like your job, then work somewhere else. Thankfully the manager helped me.