By Jacob Becker on January 25, 2026 Verified by Google

I have to go to the bank now but I’m still at my office right now I have to pick up some food for the kids tomorrow so I’m just going home with the girls and I’ll bring the kids and I can go with the kids to go home and go home for a walk in a little later then I have a little couple kids things to go with and I’ll go get them now if I don’t have them I don’t will do that anything you need want to come and take care of them iyyiyiyii t and I’ll go get some food and I’ll be there home I love you so so much I appreciate you letting us know go home safe and enjoy the rest of the night and enjoy I’ll be see me tomorrow morning love I hope you have an an amazing awesome day year old man girl I hope

By Ruben Diaz on January 9, 2026 Verified by Google

Very uncaring about my situation and they don’t seem to have any knowledge on how to help with replacement of a lost check it’s been almost 6 months and they still have not resolved the issue

By John M on January 9, 2026 Verified by Google

I have never seen such awful reviews and I can confirm that they are more than accurate. There needs to be a full investigation into the DFAS and how they operate. The people you talk to know nothing and the supervisors are even more useless. Dealing with the death of a loved one is bad enough, but having to deal with the DFAS makes it worse. I've read numerous complaints from current service members having difficulty getting their pay as well. It's just disgraceful how our current, retired, and families trying to get pensions for surviving spouses are treated. I can only hope that changes are made as soon as possible to this flawed an ineffective system.

By Dan Puls on October 3, 2025 Verified by Google

I had an online appointment through the rapids online booking. And I also had two forms of ID for myself and dependants everything went very smoothly and quickly.

By Rebekah W. Atkins on August 12, 2025 Verified by Google

I have never dealt with such an unprofessional agency in my life. They withheld child support and would not give me a clear answer as to why or when the issue would be resolved. They contradicted themselves during the same phone call multiple times like they were trying to hide something. When I said I relied on that child support for bills and my kids, I was spoken to in a condescending manner and hung up on. Unfortunately, dealing with DFAS is not a choice but just know that you will not be treated respectfully and you will be lied to by their legal department.

By woodie will on July 25, 2025 Verified by Google

Huge pain dealing with this organization. I needed tax info after my retired navy father's passing. I have dead relatives that there is no way of retrieving death records for. These people would not release his 1099r even though I was his official PR.Without several death records including a nephew that died in prison. I have absolutely no way of obtaining that death certificate. This was a major inconvenience in settling his estate. Also, they've kept his last pension payment.

By A F on April 1, 2025 Verified by Google

The civilian employees I’ve dealt with so far act not like I’m at their workplace to do some standard procedure like renew an ID, but instead I am bothering them at their house at 2AM...

I don’t know what it is: maybe it’s the difficulty of being fired, or the soulless bureaucracy they work in where they’re just cogs on a gear tooth in the machine that is the Federal Government, but over the past decade I don’t think I’ve found an occupation where a larger proportion of people in it are let’s say “discourteous” than civilian government employee bureaucrats.

On top of that, they refused to set an appointment over the phone for me because the government website wasn't letting me, even though other ID card offices have taken an appointment over the phone as recently as a few months ago.

They just don’t seem to care and can’t wait to go home.

By Danita Scott on March 26, 2025 Verified by Google

They steal from veterans!!!! They pay them a portion of bonuses then claim it was overpayment and steal it on the back end!!!!

By Robert Wold on September 10, 2024 Verified by Google

After repeatedly screwing up my pay, resulting in hours on the phone day after day I was finally able to speak with a “branch manager” in Cleveland. The fact that he position is branch manager is already concerning: you are not a bank. This gentleman refused to listen to anything I had to say, yet he expected me to thank him for solving his own mistake resulting in lost pay. There is zero accountability here, the buck was passed to every single person imaginable. Even well speaking with the fraud, waste and abuse hotline that also handles criminal allegations, they could not investigate because their system did not interface with the Cleveland office. I am required to deal with them for pay purposes, but I’ve learned that they will mess up the simplest tasks if you do not babysit them every single step of the way

By Rebekah W. Atkins on August 26, 2024 Verified by Google

I have never dealt with such an unprofessional agency in my life. They withheld child support and would not give me a clear answer as to why or when the issue would be resolved. They contradicted themselves during the same phone call multiple times like they were trying to hide something. When I said I relied on that child support for bills and my kids, I was spoken to in a condescending manner and hung up on. Unfortunately, dealing with DFAS is not a choice but just know that you will not be treated with no respect and you will be lied to by their legal department.

By Teri Desmond on July 26, 2024 Verified by Google

I'm giving them 5 stars because the woman that answered the phone was nice and seems like she wants to help. Even though she said her computer was crashing and she has to call me back. They are probably doing the best they can.