By Laeeq Khan on June 11, 2025 Verified by Google

I’ve waited one year to get an implant impression done and it’s going to take another three weeks to get the crown. The billing issues have been a nightmare they made me pay a $1900 dollar balance that I disputed to get my implant stating they will still investigate knowing the office staff has completely changed. They billed me another $776 yesterday without providing a status on my dispute for $1900. Please be careful at this location and review your insurance coverage prior to making payments.

By Skyler Robertson on May 22, 2025 Verified by Google

I can’t thank the entire dental works staff team enough for going above and beyond to fit me in last minute before a wedding I was attending. Their flexibility, professionalism, and genuine care made all the difference. From the moment I walked in, I felt welcomed and in good hands. The appointment was quick, efficient, and the results were fantastic—just in time for the big day! Highly recommend to anyone looking for a kind, accommodating, and skilled dentist.

By Amanda S on April 7, 2025 Verified by Google

Took my daughter here in June 2024. The dentist, Brian Del Carlo, was very nice and we were happy with the service. Today I received a call from a collection agency stating I owed $32 and the dentist office sent me to collections. I called the office to attempt to rectify, as I had not gotten one phone call or email stating there was any balance due in the past year. The woman in the office told me they use a third party and don’t have any records on their end about collection efforts. She also told me that since I didn’t pay before I left, it was out of her hands. I have dental insurance, so it was impossible for me to pay until they processed the insurance claim. Keep in mind, my insurance paid this office $505! She also told me that my account has been blocked and I have to work with the collection agency. Initially, I would have recommended this company but based on their terrible, third-party billing practices, I do not recommend. I would have happily paid the $32 balance had they called me once. But they chose to send me to collections, with not even a phone call or mail to collect first. They also lost a repeat customer and I will be sure to share this terrible experience.

By Robert Konzelman on March 24, 2025 Verified by Google

Terrible office. I scheduled an opening 9am appointment. They scheduled 4 appointments for 9 am with only 2 Doctors/ dental assistants working. Called the last person to arrive for their 9:00 a.m. Appointment back at 9:10. Didn't call the next person until 9: 20. Finally brought me back at 9:25 but I think just to get me out of the waiting room because they sat me in a chair for 10 minutes until I went back up and questioned why I was still waiting for my 9:00 a.m. Appointment. They told me that they didn't have enough time to do all the work and that they wouldn't be doing the cleaning today. Just x-rays. I told them that's unacceptable and to cancel my appointment. What a terrible way to do business. Like don't make appointments that you can't honor.

By Olivia Schultz on October 24, 2024 Verified by Google

Have had similar experience to other reviewers - Being charged for errors DentalWorks made and have been dealing with this since March 2024. My dental insurance company assigned me DentalWorks, and DentalWorks somehow scheduled me 1.5 years ago with an "out of network" provider which makes no sense since I was assigned to them - This shouldn't have been an issue since the group is within my dental plan. I have been dealing with this billing issue for OVER 8 MONTHS.
You cannot talk to anyone in corporate or "higher up" than the office manager, and most of the time it is very hard to get a call or message back at all. I had to drive to the clinic 3 times to be able to talk to someone about the issue. Each time, I'm told there should be an update within 2-3 days, but I've had to reach out 1-2 weeks later each time with an update and told they never received any response back and will try again. I ended up paying the bill because they were sending it to collections, even though they told me not to pay anything until the issue was "figured out". JUST BE AWARE: If you receive a bill and are trying to get it fixed/resolved, you will either have to pay or it WILL go to collections.
The actual dental care itself was very good! But I have not scheduled any appointments in a year because I do not want another billing mistake to be made. I will be finding a new dental provider because of this, unfortunately.