By X C on August 3, 2026 Verified by Google

Disorganized, unprofessional, and a complete waste of time

I went through the entire onboarding process. I completed the background check, got cleared, and booked multiple shifts through the JobStack app. The app showed the jobs as confirmed and ready to go.

Then I called the branch to confirm, and they told me I needed a drug test. That was never mentioned in the job posting, the app, or anywhere during the booking process. The person on the phone had no idea my background check was even complete. That tells me the left hand has no idea what the right hand is doing.

If I had not called, I would have shown up to the job site and been turned away. That is time, money, and energy wasted because PeopleReady cannot communicate basic requirements to their own workers.

What went wrong: The drug test was required but never disclosed in the job listing or app. There is no communication between systems. The app let me book shifts, but the branch did not know my status. I had to chase them down to find out I was not actually cleared to work. The branch staff could not answer basic questions about my own file.

I have seen other workers report the exact same issues. People drive long distances for drug tests and background checks, only to have the job cancelled with no explanation. Some people complete all the requirements and still get told they do not qualify with no reason given.

The JobStack app makes it seem like you are ready to work, but the branch office operates completely separately. You are left chasing down information they should be giving you upfront.

If you need quick cash, use Instawork or Wonolo instead. PeopleReady is not worth the headache, the wasted trips, or the uncertainty.

UPDATE: I have since learned that clients can add requirements like drug tests and training after a job is posted. The app shows "Instant Booking" as if all requirements are met, but the branch later informs you of additional hurdles. In my case, the drug test and training were never listed in the job posting. I also learned that the training must be conducted by the client's trainer, and the branch has no control over when that happens. I called the branch and escalated to corporate. I am still waiting for a clear answer about whether my booked shifts are actually confirmed. Workers should be aware that "Instant Booking" does not mean you are fully cleared to work. You may still need to complete requirements that were never disclosed upfront.

Update – August 2026

After escalating this to the CEO of TrueBlue, corporate connected me with the Charlotte branch's market manager. The phone number she provided did not work. She blamed the entire issue on an IT glitch and offered no accountability for the hidden requirements or the broken "Instant Booking" status.

Corporate closed the loop with a thank you and no resolution.

I've moved on to Instawork, where the process actually works. Save yourself the headache and use literally any other platform.

By Rashaud Harper on August 3, 2026 Verified by Google

Just literally called and talked to Ms.Jada who was very very rude ,not helpful or respectful at all very rushing and irritated at the call alone and took it out on me when I was very respectful and only was trying to verify and make sure all contacts and information was correct and I hope that you guys will go back and listen to the call and see how distasteful and rude and unprofessional she was.

By Richard Stillwell on July 25, 2026 Verified by Google

Having trouble with taking photos of documents needed to continue with I-9 from, went to the office first thing in the morning and got absolutely no help from the person behind counter. I had the documents with me for the lady to just take the copies of them for the file and was told it all had to be done online they don't do that in house anymore. My belief is this should be totally unacceptable.

By Cristy Beal on May 28, 2026 Verified by Google

So I've been with people ready periodically for the last 10 years, They are always a good thing to have just to make some extra money. However, I have only worked 1 jobs for 2 days out of this location and have tried to book several which are always immediately canceled. I dont know why and understand y this office needs 48 hours to approve someone submitted hours. It is a daily labor connection. Daily work, daily pay. Y does the customer have 48 hours to approve time? It makes no sense that they cannot approve it when its submitted. I wouldn't recommend this office if your working to meet a deadline or needing money for something fast.

By Israel Smith on November 10, 2025 Verified by Google

This office is an amazing location. Ms. Sareeta and Ms. Tasha are a joy to work with, and the entire office staff is the same. I would encourage anyone who is seeking steady employment to inquire at this office, as it is a polite and professional operation giving of very helpful opportunities.