By Mark Thatcher on July 9, 2025 Verified by Google

An LTL freight terminal with 4 stars overall is outstanding in the world of freight. Generally speaking, common LTL is a mountain of mediocrity and ABF is one of the few companies that is a cut above the rest. They treat their employees well (last Union LTL carrier that exists) and it shows through in the service their employees provide.

By Mike Christian on March 12, 2025 Verified by Google

Their driver was very rude to my employees and dropped a diesel engine off in my parking lot when they new i had no way of moving it when he had a pallet jack and it was 50ft or less. I called the company they acted like they didn't care. I old them their drivers are no longer allowed on my property and to put me on a list of places they're not allowed. And that may not be much but they do deliver to me several times a year so they'll atleast hopefully lose a delivery here and there and hopefully as many as possible from this post

By Jay & Jana Vasquez on December 29, 2021 Verified by Google

These reviews should really give an option for negative stars. My shipment was Florida to Missouri. It consists of 4- 5 gallon buckets. Thus far we are on day 12. The tracking app is worthless and bogus dates are put on there to apparently keep you from waging a complaint. Three days in a row it showed it was in the STL ship yard out for delivery. Called yesterday and they "don't know why" but my items were put on a truck going to Memphis which then the app said it will be delivered several days later. Later that day it said it will arrive last night. Naturally when that didn't happen I called and they are saying that it didn't get loaded for delivery today either. You do get to talk to the complaint department that claims they will call you back but that was nearly a hour and a half ago. This isn't rocket science. This tells me that they have way more complaints than manpower to fix or they just don't care. Despite this being a freight company with the sole duty of delivery, I am willing to drive there to get my product as it is holding up a business from opening since the flooring material has been traveling the country on this company's trucks. The good thing I can take away from this is anytime something is being shipped at a distance I have a name to not use. I really hope this helps someone else with their decision.

By Nancy Hurta on March 7, 2019 Verified by Google

My family used ABF to move from Pennsylvania 4 years ago, no issues. Using them again to move home. It's a lot of work but you save so much money, it makes up for it.
Please understand your items are being loaded onto a semi truck. They will move around if you don't pack the truck and boxes properly.
Pack your items and the truck properly and you won't have any issues. YouTube has a million helpful videos for how to do it right.

By Stephanie David on September 4, 2017 Verified by Google

I used the company from Little Rock, AR. about a month ago...and when the shipment arrived in ST. LOUIS ,MO. I also hired someone to unload. 200.00. So as the border wall came down our merchandise was all shifted boxes were opened...it look, as if someone took a hammer and beat the boxes to death. My sofa was broken, all my dishes, coffee maker, my baking items were all over the sofa, bedroom suits was deeply ruin and other items. So I filed a claim and was denied!!! And I sent pictures with it as well...I spent 700.00 for the move and had 1000.00 in furniture damages. And the denied us....PLEASE STAY AWAY FROM THIS COMPANY!!!!!