By Rose Morgan on August 22, 2026 Verified by Google

Thanks to Felaine for displaying excellent customer service to me. She was very patient, polite and professional. I hung up with a great understanding of everything about my policy. I appreciate your great customer services skills.

By Antrisha Watson on March 30, 2026 Verified by Google

Ms. Felaine Wilkins was amazing! I highly recommend her—10/10. She helped me find coverage at an affordable price and was incredibly patient and understanding throughout the process. Thank you so much, Felaine!

By Jamea Nation on March 6, 2026 Verified by Google

Felaine is such an assessor to the company. She has tremendous temperament and easy to understand. She was through with assistance and made me feel comfortable from start to finish. She deserves all the stars.

By Johnny Long on February 25, 2026 Verified by Google

February 1 my car hit a deer. February 25 still no one has come looked at it to get repaired. Full coverage insurance with towing and car rental yet can’t get anyone to do ANYTHING for me. Direct insurance is a joke. Do not go to them for insurance! If you just want to give away your money, give it to someone who needs it not these people!!

By Brad Clanton on February 14, 2026 Verified by Google

Faline was absolutely amazing helping me secure coverage for two cars. She dealt with computer glitches, me lacking information needed, with patience and grace. She even worked past closing to help me finalize the transaction. I cannot recommend her more highly!! Thank you Faline!