By Jeanne Cremeans on March 27, 2026 Verified by Google

ABSOLUTELY THE WORST DELIVERY OF FLOWERS I EVER RECEIVED!! I don't have the heart to take a picture and send to my loved one who sent them. Not sure how much she spent on the bouquet, but they are basically close to dead already and they were just delivered 10 MINUTES ago. The flowers are wilted - all roses are brown - the entire bouquet is pitiful. SHAMEFUL that any respectable flower shop would send out this embarrassing bouquet. I'M EMBARASED and I'm the recipient - I don't know what to tell my loved one - other thank you and NEVER USE THIS florist again!! Sad part the pictures don't do justice as to how pathetic this bouquet really is :-(

By Sara W on January 27, 2026 Verified by Google

DO NOT USE Flowers on the Vine! Be extremely cautious if your FTD order is routed to this florist in Willoughby/Willowick, OH.

Both my sister and I ordered funeral flowers for my father-in-law’s service—one order placed directly through Flowers on the Vine’s website and the other placed through FTD via a local florist. Both orders had the correct funeral home, date, and time.

I even emailed Flowers on the Vine the day before the service to confirm receipt. When they responded, they sent the wrong order details—my sister’s FTD order—which is how I discovered her arrangement had been routed to the same florist.

When I arrived at the funeral home an hour before the service, neither arrangement had been delivered. I called Flowers on the Vine twice, left multiple voicemails, and sent an email. No one answered and I received no return call. The funeral home staff checked all entrances multiple times during the service—no flowers were ever found.

After the service began, I finally received an email response and went back and forth with the owner over several emails.

While I understand mistakes happen, there were multiple opportunities to fix this situation, and no attempt was made to resolve it proactively. At one point, the owner asked ME what I wanted done—despite the fact that no product or service had been delivered. The obvious answer was a refund, which should not have required my suggestion.

The owner claimed she had photo confirmation of delivery. When I requested it, she sent a photo of the outside back door of the funeral home—with NO FLOWERS VISIBLE. This is not proof of delivery. She then stated that drivers are "skittish" about taking photos inside funeral homes, which doesn’t explain why there were no flowers in the exterior photo. This is also when I learned deliveries are handled through DoorDash.

I was also unable to get a clear answer about whether there were other flower deliveries for the service, which meant we couldn’t properly thank other senders.

I requested refunds for both orders on January 9. By January 15, no refund had been issued, and the florist my sister ordered through had to call to get the FTD order refunded. After I followed up multiple times with no response, my dad’s direct website order was finally refunded on January 18. NEITHER REFUND WAS PROCESSED WHEN PROMISED—only after persistent follow-up (multiple voicemails left and 15+ emails over 9 days).

This experience felt disorganized at best and dishonest at worst. The only reason I chose this florist was because they ranked highly in Google search results. If I had not been physically present at the funeral, my family would never have known the flowers were not delivered—which is especially concerning for anyone sending flowers from out of town.

Additionally, the business phone number has no identifying voicemail message, calls frequently go unanswered, and communication is extremely unreliable.

This was an unacceptable experience during a very sensitive time. I would strongly advise choosing another florist.

By Machfamily on December 12, 2025 Verified by Google

I called this florist to order a birthday arrangement and was given three price options—small, standard or large. I chose the standard for $78 and specifically requested a bright, cheerful design with an emphasis on yellow.
Unfortunately, what was delivered looked nothing like what I expected. The bouquet featured oversized sunflowers and very dark filler flowers that didn’t complement each other at all. It also arrived without a vase and didn’t feel thoughtfully arranged or “dressed up” for the occasion.
Overall, I was really disappointed with the quality of the arrangement, and the recipient felt the same.

By Barbara Hill-Newby on November 8, 2025 Verified by Google

They delivered birthday flowers sent to me 3 days after my birthday, with a vase only half full of water, with dead petals in it and some of the greenery yellowed. I called 1-800-flowers to tell them. My friends who sent them received a refund. I am only posting now, as this is the second time I have received unattractive bouquets from them. In response to your reply, the name of your shop was on the enclosed card. How else would I have known where the flowers were from, as they were delivered in an unmarked car. 1-800-flowers responded to me, and gave the refund. What I have posted is the truth.

By Alice Du on May 26, 2025 Verified by Google

Super disappointed in this place. I ordered flowers online for delivery for Mother’s Day. On May 1st, my mom received the flowers by mistake. Not only was it the wrong day of delivery, but the flowers they sent were completely different and looked messy and cheap. I called and spoke to someone - she apologized and said the order must’ve been misprinted or something. She said she would send the correct arrangement on Mother’s Day and would “make it real pretty” for me and include lighter pink flowers like the ones on the website. However, on Mother’s Day, my mom received red roses that somehow looked even worse than the first time. They looked like someone took grocery store roses and put them in a mason jar without trimming or adding anything else.

I’ve reached out a couple times by email with pictures attached and it has been weeks and no one has gotten back to me. Unfortunately this business seems shady and scammy. I would not recommend ordering flower deliveries from here.